HotelTonight

I recently had an incredibly frustrating experience with HotelTonight and their partner hotel, Naples Garden Inn. I was forced to leave my room at 3 a.m. due to a severe bedbug infestation that left me covered in painful bites (photos attached). The hotel failed to offer any meaningful support, and HotelTonight has done little to make this right.

Despite providing clear evidence of the infestation and the physical discomfort it caused me, HotelTonight refused to refund the additional $86 I paid to book a new room at a different hotel. They offered me only credits for future bookings, which I have no interest in using given how poorly this situation was handled.

This back-and-forth with HotelTonight has been frustrating and time-consuming. They have shown that they care more about protecting their bottom line than about compensating their customers fairly for significant health and safety issues like bedbugs. I will not be using HotelTonight again and caution others to be careful when booking through their platform.

My son and his wife were traveling through Atlanta. Their flight diverted and I know he would miss connect. I've used Hotel tonight before and thought I'd beer the rush and book a hotel. I did, the Double Tree ATL. Upon arrival they told my son…."no rooms". They also informed him they stopped selling rooms many hours before I bought my son's. They wanted to give me credit but after a hassle I got a refund. I then deleted the app never to use again.

My Title pretty much states it all.
For me/us the site worked flawlessly.
Used this site 3 times.
But, at each hotel, when we arrived, we got the worst room they had, even if much nicer rooms were empty and available.
Why do that to someone who might return or recommend you?
If you only care about checking in, sleeping, then leaving, it's fine.

My PayPal Account was hacked and someone booked a room through this site. It took three phone calls to get it credited back to me and they still have not approved the credit as of yet. Not very customer friendly and seem very content on keeping money!

There was a thunderstorm in Dallas and the power went out all over the city. I tried to book a hotel through HotelTonight. The app faulted and closed on me when trying to book a room. I called the hotel directly out of desperation and was able to secure a room. Rooms all over town were filling up fast.

Hours later a get an email that my booking went through on HotelTonight although the app closed on me.

I immediately called and explained everything and they refused to refund me money.

The person I spoked to was Julie.

Unethical and unprofessional company. To do that to people who are trying to make it through power outages is unacceptable.

No one should trust this company.

I made the hotel reservation through HotelTonight about 1.5 hours before I arrived at the hotel. The hotel had no record of my reservation. They stated that HotelTonight often takes at least an hour to send the confirmation email to a hotel...I tried to connect to the list of customer service reps but there was no connection. Finally I manually typed in the customer service #. After about 30 min. This person was able to confirm the reservation and send an email to the hotel. When you are very tired, you don't want to wait 1 hour in a hotel lobby for your room. HotelTonight offered me coupons for a later stay. I am not interested in that. I will never be using HotelTonight again.

I have used the HotelTonight app for many years, mostly because sometimes they do have great deals, I am level 13! There is very little benefit to long-term loyalty with this app, recently sitting with a friend who is level 2 and comparing rates, most rates were actually the same. A few of my rates were a little less, and yes, they do a credit you can use when you hit the next level, but the restrictions they place on you when using the app, make it very discouraging, the absolutely, no cancellation policy, is super restrictive! Also, many times the hotels do not meet the standards they claim to have. After many years, I absolutely recommend shopping around, and be very cautious when using HotelTonight

I booked thru HotelTonight a room at Wonderstone in Crescent Falls, MT. After a long curvy drive thru Montana, hotel did not have record of room and told me I had been scammed. Hoteltonight refunded but no explanation and gave me a $25 voucher for next use of their services…as if…

Wonderstone had a room at a bit higher price. Pros: good water station to fill water bottle before hiking. Near gas station. Easy access to Glacier National Park. Cons: No elevator for second floor. No luggage carts.

I recently booked a 5 night stay at a hotel through Hotel Tonite. I inadvertently booked the wrong week and immediately called the company to see about modifying the dates. Or even to get a credit for future use. I have used this company multiple times the past few years, but yet they would not work with me at all. Would not modify the dates, would not offer credit for future use, would not cancel. Please be aware that Hotel Tonite does not value their customers and will not offer ANY customer service. Beware of Hotel Tonite! Please share for the sake of other travelers. I just lost over $600.

I didn't know what was going on with my account so I spent about few days to go back and forth with their customer service. Apparently, my account is blocked due to the charge back I claimed last September. I had to cancel my booking and book other one next day but they explained that anytime the client claims the chargeback, they disable the account and stop them from using the account unless you pay the chargeback.

I say, I won't pay for the hotel I didn't stay and of course not pay for the chargeback I already received. Not coming back at all and would like to spread the words out there for their interesting policy!

Used them for a hotel stay that I needed to cancel because of a hurricane watch and they said they couldn't make a one time exception to refund my money so I threw away $110. The hotel didn't get paid so hotel tonite just kept the money. Highway robbery,

HotelTonight.com?
Read on:
Imagine riding 40 miles on your bike, down Route 66, in sweltering heat- but confident that when you get to the Comfort Inn, there will be a room waiting for you because you booked it on Hoteltonight.com. Now imagine hearing from the front desk that they have no record of the booking. It's Saturday night, and all rooms are now full.
But, I say, here's the Hoteltonight booking confirmation, right here on my phone. See? Shuffle forward two weeks and Hoteltonight has assigned a different support person to this issue every day, shifting and dodging, and every day they forward to me the same form letter. They seem determined not to
Either apologize or refund. I will now go to the Hell Freezes Over option until their little fingers are bleeding from responding to my twice daily fireball messages.
I will never trust them again.
I'm suggesting, neither should *******@hoteltonight.com

Please remember Hotel Tonight is owned by AIRBNB and they are billionaires. With that on mind, please be aware this people feed mostly on american dollars but take their customer service jobs overseas to pay peanuts while denying americans those jobs. No matter what the situation is they won't cancel your reservations and definitely not refund you. Stay away!

Booked through Hotel Tonight a few times. Great prices, but don't believe anything they say -- only book a hotel you actually know. If you can do that, you'll likely be okay. Booked a hotel I didn't know (but a reputable chain, supposedly.) Nothing about hotel was as Hotel Tonight billed it -- further away from airport than promised; old, dirty and run down (rather than "contemporary" and "updated"). And Hotel Tonight offers no customer service, so you're on your own.

You should know that there is no cancellation even if you booked mistakenly for 10 or 20 days. You should pay all money anyway. Stay away from this scam. Be careful. Don't even try to use this service.
I booked mistakenly 1 month ahead. I called and one of the representatives said they can refund but eventually they charged the whole money. I just wasted the money for nothing. This was a very ridiculous experience.

I've found some great deals on Hotel Tonight. I'm happy to report they don't make you download the app anymore. However some of the hotels they list are not quite as nice as they appear (sort of like how Airbnb makes some rentals look much nicer than they actually are) so make sure to check Tripadvisor reviews too before booking. Also Kayak I noticed also has some last minute deals so it pays to check that as well. But on the whole Hotel Tonight is very useful.