HSN

I had my debit card information stolen months ago. My bank called to asking if I placed a large order with HSN for close to $800. I had not - someone from out of state stole my information. The order did not go through, thankfully, but the debit card had to be re-issued and I went through the hassle of canceling the card where it was registered, waiting for a new card, etc. Fast forward many months... I call HSN to place an order for myself and was told I could no longer receive shipments from HSN due to the previous credit card issue. I explained that someone had stolen my information and now I had a new card, but they informed me that my ADDRESS was now on a list and they could not accept orders from me! I told the rep this was completely unfair and that I should not have to suffer the consequences because someone stole MY information. She wouldn't budge, but said she could have someone from 'verification' call me to discuss this matter further. No thanks. I will not go through this again, explaining the situation a second time just for the privilege of shopping with HSN. Not worth it - there are plenty of other places to shop.

In June 2018, I refused delivery of a product that had too many negative reviews. That return left a 0 balancevon my account. A month later received a bill for $35. The bank cancelled the late fees and removed the missed payment on my credit report. HSN had withheld $7.00 from the bank refund without my knowledge. There should not have been a shipping charge. In 9/19 the missed payment was again on my credit report. My credit score went from 800 to 712. The new bank removed eventually from my report. Recently, the missed payment is again on my credit report, losing 16 points again. I had received a letter from the bank confirming bank the removal from my report. With another letter from the same bank refusing to remove it. After removing it, the missed payment is back 9n my report. Mind you, the new bank could find no delinquencies for my account. Last month I paid off HSN to avoid any more problems. Boy was I wrong. Have no intention of purchasing anything from HSN any time soon. All this because HSN withheld $7.00 from the bank refund without my knowledge.

I ordered Azpen Tablet 10.1 32 GB with 500 MB free WI FI per month. The first product was sent without the mfg box being sealed wrapped. Upon opening the mfg box, I noticed the tablet's screen was all scratched up indicating it had to be used. Then I noticed fingerprints on the leather casing. If it were new- direct from the MFG, it would be sealed wrapped and in pristine condition. They did an exchange. Upon receiving the second item, the same issue. Unsealed mfg box, screen scratched and fingerprints. When I wanted to do an exchange, they said we can only do one exchange and that no inventory is available. This is funny and exploitative! When I was getting the exchange they stated it is out of inventory and upon availability they would sent it out. So now that I received the exchange they are claiming the product is out again. So what happened to the inventory- they just received in order to send out my exchange? The answer is clear, they received a return from another customer and tried to land me a used product once again. HSN sucks with its customer relations and they promotional TV ads are bogus. Stay away it pays to buy at the higher price to get something you buy in a definitive new condition

Called the 1888 number for support because the screen did not come on they cut me off. It is two weeks old. Don't buy it. You will be sorrrrry.

Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.

HSN, infomercial a phone witha card they said would LAST about 1 Yr. They kept saying imagine no phone bill for a year. I bought 3 for family members, were hardly used the phone s and After 3 months Tracfone shut us off asking for more money, HSN offered no help at all, they said just buy more minutes, I hardly ever used the phone, I couldn't possibly be Out of minutes, HSN just didn't care. Shame on them false advertising,? FRAUDULENT for one and putting a customer thru that, SHAME ON YOU HSN... NEVER AGAIN... People need to know your dishonest tricks you pull for sales, SHAME ON YOU HSN, and Tracfone is no better, period.

You just need to look at the pictures and read to know what a miserable experience I had. Ridiculous.

So a new soap product was online... I never heard about it and went to the vendors website. It was LESS expensive then the "BIG SPECIAL" HSN was running... So I called them and they apologized. The next time I ran into this SAME problem, something was being sold in real time on HSN for WAY more $$$ and I asked for customer service... I got a manager (Allegedly) and they told me and I quote "Of course it will always be less direct from the merchant" So I asked then why would I shop with HSN? I tried to explain, having run companies during my life, that the buyer for HSN needs to have an agreement that for 30 days the vendor would not offer the same product at a lower price. Also, we bought a phone with triple minutes for life. So we went to buy more minutes and Tracphone offered a better rate then if we bought it by logging in to the account we set up with Tracphone & HSN... So when you can get 750 mins straightup with Tracphone or get 200 mins tripled for the same price... guess who must get a cut of the perpetual more expensive minutes... Yup... HSN... You can never believe a deal is really a good one unless you do some legwork first and HSN has lost me as a customer because their attitude was "So what"... I tried to explain about how important retention is... they just didn't care...

Beware of cheap merchandise lots from China very cheap made and then they marked it up so high you can order it cheap from China, Japan..

WE ORDERED AND SHARK VANCUUM, OUR 1ST EXPERIENCE WITH HSN. IT LASTED NOT EVEN A MONTH. WE ARE BOTH DISABLED, BUT WE WILL MAIL IT BACK SOMEHOW. SO WE ORDER A MORE EXPENSIVE 2ND VACUUM. HSN PUTS THE WRONG ADDRESS ON IT. NO VACUUM FOR US, BUT FOR WRONG ADDRESS. SO WE ORDER A 3RD VACUUM. NOW THEY SAY 8 MORE DAYS TO WAIT. NO HELP TO SPEED IT UP. THAT'S OKAY, BECAUSE NEVER AGAIN HSN, NEVER AGAIN!

I have been dealing with your customer service for over 12 hours to resolve 2 accounts that needed to be merged and then change of name. Only to find out payment name was not changed and payment would not authorize because of the mismatch. After SIX customer service attempts via CHAT, EMAIL, PHONE, I had all accounts deleted so I could start a new fresh account. I created a NEW ACCOUNT, ordered my item, added my payment method and pressed the check out button. The next problem... BAD ADDRESS! Apparently another person who lived in my house prior to my ownership of it had a bad account! I have lived in that residence for approx 8 years and have ordered with HSN IN THAT TIME AND NOW THERE IS AN ISSUE WITH THE ADDRESS? Thank you - NO.
I HAVE SPENT AN ENTIRE DAY TO RESOLVE THIS FOR A SILLY DEAL. FAR MORE TROUBLE THAN IT IS WORTH. I am done with this site. I will be sure to leave this feedback wherever I go.
As a business woman, I have never dealt with so much run around and issues in trying to make a purchase. What a disgrace.

Ordered AC unit on May 31, called on Jun 1 to cancel the order. Was told it had already shipped and could NOT be cancelled, i would have to wait for the item to be delivered THEN return it using the enclosed UPS label. NO ONE told me AT ANY TIME that there was a charge BY UPS to me to return anything, nor that HSN had (supposedly) 'waived' the return fee THEY also charge. ($10.40 to UPS and $9.95 MSN fee, so in total it WOULD of been $20 to actually NOT get a thing). I am told by UPS that their fee is for PICK UP of the item, which is much to heavy for me to move box much less put into my car and take to UPS store. HSN claims they DID waive their return fee... this remains to be seen once they process the refund (approximately 7-15 days they told me. Funny how they can CHARGE my card immediately for the item, but cant refund THE DAY THEY TAKE DELIVERY OF THE RETURN and immediately CREDIT MY CARD.). HSN rep PATTY hung up on me when i TRIED to explain to her that UPS was charging me for pickup which i was NOT told by anyone at HSN they would do. Interesting side note, UPS rep (who was VERY professional and polite AND informative) told me i could of just REFUSED the order when driver came with it, since i was HERE at the time. That way, there would of NOT been a charge by UPS to me at all.
I ll not be ordering anything ever from HSN again... they are fast to take your money and slow to explain in FULL, their return/cancellation polices and i find THAT totally unacceptable business practice.

"I had been shopping for a computer for six weeks. I had gone everywhere within a twenty five mile radius of where I live, found absolutely nothing. I was watching TV and had seen on the guide that HSN2 was selling a HP All in One. I wasn't really interested in an All in One or even buying anything off a "shopping channel" for that matter but, I watched anyway. The more I watched the more I became interested. At the end of the segment, I had some questions that I needed answered to finalize my decision. So I called the phone number and told the person on the other end that I had a few questions and wasn't ready to buy, she answered all my questions in a timely manner and was very nice and pleasant, but still not ready to buy. The next day, I went to the next town over and three more stores, still nothing. When I arrived home, the HP was on HSN2 again, called the number, a couple more questions, she had me sold and I ordered it. She said it would take seven to ten days, wasn't to happy about that but was very content about the purchase and I would try to be patient. As soon as it was shipped I received my tracking number and was very surprised and happy that I received it in only two and a half days. Since then I have been very happy with the HP All in One and all the great service I received from HSN. "