HSN

People don't want to be informed on what's going on, they don't want to hear about the background processing of orders and they obviously don't understand retail. The truth is, when you buy something from Walmart, you don't call them 50 times asking them to fix it. You either take it back or you call the manufacturer. Customer service is not your IT guy.

A lot of people complain about quality of products. Okay. Sure. Understandable. But to expect to get a refund back after you've had the product for 6 months to a year is pretty dumb. I've never had problem with HSN, the customer service is more than satisfactory and with all of these bad reviews, it seems like you were either too dumb to listen to whats going on or trying to play the system.

Guess what! Even when you order things from QVC, AMAZON, EBAY, who ever - they also sometimes come from the manufacturer. They ALSO charge a return fee or expect you to return on your own. I don't understand why so many people are so irate with this company and the truth is (just from reading comments on THIS site and others) that people are just plain ignorant and don't want to be educated about whats going on.

If you just ask, Customer service will explain it to you. They don't mind taking the time to educate a customer. I didn't even understand the Credit Card VS. Flex pay and the sweet woman took her time to break everything down for me. Some of you seriously need to get over yourselves. This company may have a few hiccup products, but the service and the company have always gone above and beyond for me.

If you're reading other people's problems with HSN, I hope you can see through them. One person wrote on there that they were getting legal action for a charge that wasn't even on their bank statement anymore. That's because the charge was REMOVED. So dumb.

I bought my vitamins which never came. I tried any possible contact but nothing worked. They are rude.They never gave back the money.

Bad experience i had to file bankruptcy due to huge amount of medical expenses and then they refused to take my business.

I called to know why my account was canceled. The lady couldn't tell me a valid reason. She was demanding answers from me, so not professional!

After my father passed, my mother, who is a senior, slowly became a shopaholic, racked up 1000s of dollars worth of charges on the HSN credit card. The more she shopped the more credit they gave her. She's on a fixed income, but instead of monitoring shoppers income vs. the credit the allot them, they let seniors go into debt instead. She had 3 strokes, was in a rehab facility, was told by medical staff not to spend any of her SSI in case she had to go to long-term where Medicaid would take all her check. POA I changed all phone numbers to mine to pay her bills, when she was still able. ONE month of being late on payment and HSN sent it to their collections department. They began harrassing me no matter how many times I told the she was in rehab, stroke, couldn't pay, put it on file. 8:01 a.m. they called me every hour on the hour for four hors straight. The last call told me it wasn't harrassment, argued with me heatedly, so I startes blocking the calls. ONE MONTH LATE! And YES it was harrasment according to FDCPA. If a loved one is shopping with this company, watch their spending, block the channel, do whatever you can to make sure they don't get taken advantage of by this company.

And then another Supervisor named Ronni called me and immediately took the side of her co-supervisor in her very own cranky, PMS menstrual, indignant and abrasive manner which appears to run rampant amongst the near do well Females that appear to be in compete charge and control of this dubious female oriented business which sells Keith Urban Guitars but will not stand behind their products in any way shape or form and when any customer will not bow down to their interuptive style of phone call dominance (where did the customer is always right get lost on these females, back when they passed their GED's for the very first time?) they also exhibit less than normal stones and hang-up when they can not verbally $#*! slap the educated customer and as is their style of being on a recorded phone after they hang-up they say Hello-Hello-Hello and to the recorded version it sounds like the customer hung up. Who do these people think that they are kidding? They are kidding themselves and the people who hired them and as far I go I think that any company that hires Female Supervisors of and over the menstrual age is asking for a loss in business especially a business of such a dubious nature as in these ingeniousdesigns.com people and I find that their name kind of spells it out as to what they think of themselves but the people that I have spoken to are anything but in the genius league! When they go out of business it will undoubtedly be due to their lack of customer service skills and aptitudes most often and more pronounced at certain times of the month!
Richard C. Vickerman (Fed. Prosecutor of Disability Discrimination Claims)

I have had it with HSN. Horrible Customer Service! I've had numerous problems with them. Today just topped it off. I put in an order and it kicked out my card saying address didn't match because I had changed my PO Box and the bank must have still had the old one. So I updated the billing address and it went through. Then I noticed it also changed the shipping address and the order was already submitted. So I called Customer Service and was told they couldn't change an address without canceling the order (which I thought was ridiculous!). But fine, I said go ahead and cancel it. The agent then offered to re-place the order for me. I asked if the card would be double charged and she said it will until the other credit is processed. I told her I didn't want to chance my balance on my debit card going negative so I'd put the order in myself and use Paypal. So I put it in myself. Today I received two of the identical order. When I called they told me that they did cancel my order but also put it in again! I explained I had said not to. They apologized but said I was double charged and I would have to return the item if I didn't want to pay for it. They said I'd have to either bring it to UPS or give it to the mail carrier. I told them I live in an apartment and don't see the carrier as there is a mail unit on the property away from my unit. I asked if they could arrange pick-up since it was their error. They refused saying they could do that and I'd be responsible for doing it if I wanted a refund. I asked for a Manager and spoke to Debbie (ID#*******). She again told me they apologize for the error but they couldn't have the item picked up. So I have to spend my time dealing with their error. I think the proper way to have handled this error on their part would have been to have arranged for pick up of the item at my address, or even better to have said to go ahead and keep the item as a courtesy for the inconvenience. (It was only a $39.99 item which probably cost them about $10 if that). If this was the first issue, fine, but like I said it's been several other problems with them as well. I guess they have so many customers they could care less if they lose one. Sad! Where is good old Customer Service!

I had bought a tree from HSN for a Christmas tree in August and turned it on a couple time a month on Dec 12 it wouldn't come on I called HSN customer service and they refused to send the little electronic box the size of a phone charger I had to send the whole tree so I ended up calling them back and placed an order to be sure I would have it for Christmas so later the same day I had gotten an email saying the replacement was being sent out, no one bother to tell me that when on the phone so I cancelled the new order to prevent ending up buying two trees, so they stop the replacement from being shipped so I paid for overnight shipping shipping on the defective tree and they received it on Dec 14 I called on the 22nd and they didn't process the returned tree so no tree for Christmas and they had more than adequate time to have gotten it to me, so that ended me from future business with them and I will encourage others to think twice about buying anything from them, this was the poorest CS I have ever had any dealings with, they get one half star