Overview
ID.me has a rating of 4.2 stars from 28,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
My EHR changed to using ID.me as the multi-factor authenticator. I have not been able to get past the screen to verify my device. I have not been able to get help from Officeally or ID.me. OfficeAlly says providers have to reach out to ID.me. ID.me offers no resolution, just more frustration, their AI is not very intelligent. In the meantime, I can't send prescriptions. Their inefficiency hinders my ability to do my work.
I wanted to get a military discount when going on a vacation cruise. I was told to show my discharge papers I needed to use ID.me. To do this, I needed to fill out a form which initially appeared quite simple. Not far into the process, I was required to check off questions which had nothing to do with my needs. There was no option of "other" or any place to write in a reason for needing the documentation. I finally just checked off an option so that I could move on. After moving forward I was required to show a copy of my discharge papers via a downloaded picture. I did this twice and was rejected both times. At this point, I realized the papers were relatively small (8 x 11) and 46 years old. While they looked clear to me because I could enlarge them manually, I'm sure it would be difficult for a scanner or company representative to see them. However, at this point it became clear that there was no way to get in touch with a human being to help me resolve my situation. Has so far been a totally frustrating experience.
If I wasn't forced into doing this due to being a veteran and needing to get into my healthy vet site there is no way I would have gone through this very confusing, frustrating process. If you don't have the capability of taking photos of needed documents then becomes even more frustrating. If you don't have a cell phone then out of luck again. I was able to upload my driver's licence 4times after taking a photo of it that many times and it kept not accepting it, too blurry. After much frustration, I lucked out and was directed to a video chat with a very nice young lady with very little wait time who was able to get me registered. Whether you like it or not you will have to get registered as the VA requires it as well as social security and other federal agencies and there is a time frame to get it done.
Lin the beginnging ID. Me was confusing, but after you get the hang of it, its well worth it.
After uploading documents I wasn't sure if excepted or received. I went back in to my account to see if my information was being process - recieved notification that my information is in working process
The process will take longer than you expect. After you have selected the ID you're going to use, photograph the FRONT and BACK of each ID. You may need to upload both. Don't trust the countdown clock. The wait time can increase partway through. Be patient. It will end.
The ID.me agent knowledgeably and capably assisted me with my identity verification as an American citizen residing overseas. My WebCam settings didn't allow for voice communication (my errors!), but he flexibly assisted me with an alternative method of voice communication.
I'm 85 years old and find it hard to to operate the computer to a degree of experience, find it hard to take selfie or to download pics or documents and when i went to UPS store, i had to get an employee to walk me through the process and when changing phone number it's hard to through all that process again
I had an overall good experience with the way it worked. I'm just baffled as to how the system failed to verify me while using a clear ID. Must have been a bad picture.
I've been using ID. Me for quite some time and I find it to be one of the simplest sign programs to navigate. I'm confident my information is secure and my sign in's are so simple.
Be sure to have all necessary paperwork at hand, and also your mobile phone. The face-to-face review at the end of the process was done by a very competent young lady who put me at ease.
The more I search for answers the more helpful services men and women I find with the aptitude to have me singen a autograph for one of them just so there heart can be as inriches as my viper, people are good good looking good taisting all together meaty goodness can't wait for the morning Good night
I had an excellent experience setting this up - kudos to fed employees who put this together, and urge the Trump Administration to stop firing federal employees so that other can have a similarly positive experience in the future.
Had to get 3 secret numbers to verify my identity --& still gave my drivers license & still got no where its- just like you call anywhere to access your account- answer 10 questions-your put on hold -& then you have to do the whole thing over again
Yep yep there are a few hoops to jump through then there comes more hoops but in the end you will look back and wow really that was easy just very detailed oriented but that's what make you feel safe
As a veteran, I have gone through similar online verification sites for benefits, can't understand why each government entity has it's own process. Should have one process for all govt websites.
I was having problems signing in. Customer service spent a lot of time helping me and making sure I understood what was going on. They helped me achieve my ID verification.
My experience was very good, I would recommend this to all my family and friends. It let you sign in fast without having to type everything in. Thank for the website
Positive. It allows the convenience of giving different options. So you can find the most suitable choices for your answers. It is a very explainable system allowing for easy overall set-up
ID.me customer technician, was professional, courteous, and patient when helping me to navigate the on boarding process too ensure a successful experience in resolving my concerns. Went the extra mile, by staying on the phone and walked me through, confirming that all steps where correctly completed before moving to the next step, and ensured first that I could sign in to myhealth e-vet portal, before ending our call.
My ID was just verified by your representative.
Then I made an attempt to LOGIN to Social Security services at: https://secure.ssa.gov/
And as soon I PRESS OK I receive the following message:
"We are unable to verify your identity
Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits."
- I have tried CHROME and Microsoft EDGE, and I face the same problem!
Please help me to resolve the issue
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
- Visit Website
- McLean, Virginia, United States
- Edit business info
Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members