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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 28,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,344
value
1,095
shipping
600
returns
590
quality
1,077
This company does not typically respond to reviews
+294
How would you rate ID.me?
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Wisconsin
1 review
0 helpful votes
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Easy peasy
April 23, 2025

Like squeezing lemons, simple. Well as long as you don't suffer from arthritis, then it might be a bit more difficult to get the right amount of lemon squeezie.

Date of experience: April 13, 2025
Nevada
1 review
0 helpful votes
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ID. Me works for me
April 27, 2025

The quick sign in process made it easier to access my irs and hhs accounts. And since id. Me works for nearly every government agency then linked all the profiles together as well. Thanks guys

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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Keep your id safe
April 21, 2025

One of the best decisions I've ever made was to set up my IDme account. Noe I can access government site without being concerned about someone stealing my information.

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Foreign. Great service very clear
April 21, 2025

It was a great experience with clarity and better understanding. I would definitely suggest this to family and friends because of the convience for everyone

Date of experience: April 11, 2025
Iowa
1 review
1 helpful vote
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A Nightmare
February 7, 2025

Should I even trust sitejabber? I spoke with a gentleman about which one he recommended, IDme or LogIn.gov. Since IDme seems to pop up with so many sites I went with that. Three trips to USPS & I was not set up. It was completed by my son here at home. Thank God for children. With needing separate accounts for my husband & myself, because of caregiving for my husband, & being able to use one
E-mail to set up User ID & Pswd to access each My Healthy Vet for all medical contact, it was wonderful. IDmehas been a nightmare up to this point.

Date of experience: January 28, 2025
Virginia
2 reviews
0 helpful votes
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My documents were on file and yet, I still had to provide proof via a video chat. That seems like a waste of time and resources?
Once video chat was started, the agent was VERY helpful and VERY patient with me; I was VERY pleased with her professionalism, knowledge, and experience in helping others with similar problems.

Date of experience: March 24, 2025
District of Columbia
1 review
0 helpful votes
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Once you are identified it a relief
January 20, 2025

Took me and a Verizon advocate over an hour to figure out how to fill out idmeHe had no training with the sight ormanuvering around around it but he was trying to talk me through the process he was mor lost than me. You would think they had some experience with the app since they were customer service

Date of experience: January 10, 2025
New York
1 review
0 helpful votes
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Waste if time and maybe worse
April 17, 2025

I created a new account and uploaded my personal information only to be rejected multiple times to the IRS website. Who knows if my identity is secure. Do not recommend

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Don't Go Paperless! Do the paper return
March 12, 2025

After spending 30 minutes getting phone calls with code numbers and talking to a real person, the set up did not work. I tried to access my account NUMEROUS TIMES and was told something went wrong.
A BIG waiste of my time.

Date of experience: March 2, 2025
Iowa
1 review
0 helpful votes
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Make it easy
April 8, 2025

Using ID. Me and simple to use. It make it easy to go into officoal government sites such as Social Security, or IRS. It means a little peace of mind when looking up your personal information.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Poor experience
March 26, 2025

Your cameras should be able to view government cards. Your facial scanner was just a sketch. Take a photo yourself! N0 NEED TO GET INTO A PERSON'S CREDIT REPORTS AT ALL! PERIOD! WHAT ARE YOU REALLY LOOKING FOR? TO SEE IF ADDRESSES MATCH WHERE SOMEONE LIVES?

Date of experience: March 16, 2025
Texas
1 review
0 helpful votes
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Quick and Easy
April 15, 2025

If you are tried of trying to remember password, looking for passkeys and all this new stuff. Check out ID. Me. It's fast and easy once you get setup.

Date of experience: April 5, 2025
Michigan
1 review
0 helpful votes
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Ummy Tauheedah
April 28, 2025

I was surprised to be on a video call with an administrator so soon. The process wasn't long at all. Everything took place the exact time that was mentioned.

Date of experience: April 18, 2025
Utah
1 review
0 helpful votes
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Rest assured!
January 17, 2025

I feel confident now my information cannot be used by others. I am a senior and afraid that I will be a victim of fraud. Now I feel confident my information is safe and the verification process is secure.

Date of experience: January 6, 2025
South Carolina
1 review
0 helpful votes
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id.me
February 6, 2025

id.me makes identity verification easy and is a time saver. Instead of having to go through all the steps of verifying your identity on individual sites, you can just sign with id.me.

Date of experience: January 27, 2025
Georgia
1 review
0 helpful votes
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Great service
April 6, 2025

No hiccups everything ran smoothly so I'm satisfied the person on the phone was very kind and helped me through the situation which such ease I'm thankful for her

Date of experience: March 15, 2025
Florida
1 review
0 helpful votes
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Not worth it.
April 16, 2025

Don't give up all your information to this company. It's not worth surrendering you personal information that my be subject to selling to third parties or hacking from thieves.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Automatic s
April 15, 2025

This site is extremely easy and the sites I can access for my personal information is absolutely encouraging for seniors who have difficulty with signing in to various sites.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Fast, easy and secure
April 24, 2025

Just as the title, fast easy and secure, I was extremely nervous about it, but once started everything went so easy, person taking the video conference was very professional

Date of experience: April 14, 2025
Minnesota
1 review
0 helpful votes
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Good business Deal
March 11, 2025

Good business deal and she was helping me as well it's was a little confusing but I think the most important part of the situation was proving my identity

Date of experience: February 28, 2025