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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 28,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,344
value
1,095
shipping
600
returns
590
quality
1,077
This company does not typically respond to reviews
+294
How would you rate ID.me?
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Maryland
1 review
0 helpful votes
Follow William C.
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ID.me offers discount to a wide variety of professionals who provide services to their country and communities. Would highly recommend checking with ID.me before making any decisions about any purchases to see if a discount applies. Very easy to sign up and use! Thank you.

Date of experience: March 9, 2025
Washington
1 review
0 helpful votes
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Fast and Easy
April 28, 2025

Its pretty mind blowing how it uploads and detects your face. Feels like the movies upgraded type of identity. Hopefully we get the services we need that quick.

Date of experience: April 18, 2025
Colorado
1 review
0 helpful votes
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Bridge to Nowhere
January 14, 2025

The ID.me seemed to work until the end when the choice was to fix what was outdated and nothing was outdated. It went through and then didn't sync properly with the reason I was trying to apply it. I never did get to place a food order. Human being needed for communication and implementation.

Date of experience: January 4, 2025
Texas
1 review
0 helpful votes
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A complete and total violation of privacy
January 13, 2025

This service is a forced-use service to access the IRS. You have no choice but to use it. However, the government and its contractors have a long history of abusing the data provided to them, not taking appropriate steps to secure the data, and you have no recourse when they do both.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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Trying to make a payment plan for the IRS.
February 10, 2025

Forced to use this site for Making a playmate plan with IRS. Putting in what I owe and putting in what I could afford per month. Will not let me go through the next step.

Date of experience: January 31, 2025
New York
1 review
0 helpful votes
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Waste of time
February 19, 2025

I recently tried using the IRS's new tax return filing tool, and unfortunately, my experience was frustrating and inefficient. The platform was not user-friendly, and the process felt unnecessarily tedious. While I understand the importance of security when handling personal information, the excessive steps and constant verification hoops made the entire experience more cumbersome than it needed to be.

One of the most frustrating aspects was having to leave the main platform repeatedly to access external links and enter verification codes. This constant switching between windows disrupted the workflow and felt disjointed, making the process more confusing rather than more secure. Despite carefully following all instructions, I was ultimately unable to file my return. After spending two hours trying to complete the process, I received a message stating that the system could not support the type of tax return I needed to file something that should have been made clear upfront.

Overall, this experience felt like a complete waste of time. The platform lacks efficiency, clarity, and accessibility, making it a poor alternative to professional tax preparation services. Unless significant improvements are made, I wouldn't recommend this tool for anyone with anything beyond the simplest tax situation.

Date of experience: February 9, 2025
District of Columbia
1 review
0 helpful votes
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ID.me unable to protect your identity
March 17, 2025

They let someone illegally set up an IRS account in my name and now I can't file my taxes online because I can't access the PIN the criminal they let set up my account created. They had one job and they failed completely.

Date of experience: March 7, 2025
Virginia
2 reviews
0 helpful votes
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My experience with ID.me has always been a smooth one and it's nice to occasionally get great discounts on account of your chosen work industry. It's simple and quick to verify what your work specialty is and then receive discounts. I check shop.ID.me before most medium to large purchases and have saved hundreds of dollars over the years.

Date of experience: March 3, 2025
Ohio
1 review
1 helpful vote
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Trash
January 13, 2025

Total not user friendly when signing up was already signed but then program changed and need photos and never could up load them and tried many many time and message back something went wrong and was working on it and never was fixed

Date of experience: January 3, 2025
Ohio
1 review
0 helpful votes
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Va registration
February 11, 2025

I had struggled for several weeks trying to sign up for the new registration process at the VA and failed repeatedly. ID.me support got me set up in one quick session.

Date of experience: January 28, 2025
Florida
1 review
0 helpful votes
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You're very difficult process to go through.
February 27, 2025

Like I explained before it is very hard for a senior citizens which do not have that much knowledge on technology to try and get to go through this like I said before it took me 3 months just to even get this far I don't understand why they I'm making it so hard for veterans to even get into my health E vet.

Date of experience: February 17, 2025
Washington
1 review
0 helpful votes
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Easy process
April 6, 2025

So I won't lie it took me some time to do everything but it was worth the wait. The video call doesn't take long and then as soon as some cam.get into ssa.gov.

Date of experience: March 17, 2025
Illinois
1 review
0 helpful votes
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A must for gov, veterans, and active duty
April 10, 2025

Point blank… IT makes login so much easier. I've been for god knows how long but I love it and it's made my veteran life so much easier at remembering things like passwords.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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MY LIFE IN ONE STROKE OF THE KEYS...
April 24, 2025

It was pretty cool, your company made things easier to be able to fill out further details of my life, to where I can ease into a better life and possible better job...

Date of experience: April 14, 2025
Illinois
1 review
1 helpful vote
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ID.me sign-up
January 7, 2025

The self sign-up process was not user friendly. If you are an older person not computer savvy it was very frustrating. The verification process seemed to be on a loop. We had to do the same thing multiple times only to get to a point that we could not get past. The over-use of authentication codes was frustrating. After an hour we finally gave up. We then started over using the video sign-up. The agent was very good and very patient - props to her. If you're trying to log in to the VA and have another option - use it.

Date of experience: December 28, 2024
Canada
1 review
0 helpful votes
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Initially attempt unsuccessful, re-read instructions and review your entry to avoid errors. Saved info and gone back with clear mind.
Video verification- patience in queue.
The agent was very helpful; I was nervous.
I understood the "processes" after and how important it was to protect my data too.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Awesome people
April 6, 2025

Grate understand good people would use it over and over again it's put you on a good skill level I would most definitely tell people all about this IDMe it's a list of things that can help you understand so much about life very well put in words

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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1984 Dystopian Identity
January 17, 2025

Is this the kind of future you all want? Centralized ID's? Don't be stupid, ban this s̸̟̜̙̩̖̰̳͖̎͊̅̔͘h̵̛̝̜̖͐̿̈͆͆̇̽ī̶̝̍̋̐̉̇̂͝͝ẗ̵̨̳̜̱͎̥̳͙̤̲̗̞̞̼̰͈̒́̃̏̊̆̉̊́͂̀͛̓̕͝͠ across all 50 states. F̶̂Fü̸͍͜c̷̖̥͗k̴̢͈͗͌ Commifornia's authoritarian "facist" bs and f̶̹̂͠ü̸͍͜c̷̖̥͗k̴̢͈͗͌ Gavin Newscum.

Date of experience: January 6, 2025
California
1 review
1 helpful vote
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Super annoying service. Despite being given literally everything it asked for, it gave an error of not being able to find me and had to speak to a live agent. What's the point of having a "smart online IDing service" if you just have to speak to a person anyways? Also the TaC state your VERY sensitive info is kept on the server, after verifying which seems dangerous at best.

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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IDME Experience
March 11, 2025

Setting up my ID.me account was an incredibly smooth and efficient experience. From the moment I started the registration process, I was guided through each step with clear instructions and helpful tips. The user interface was intuitive, making it easy to navigate through the required information without any confusion.

What stood out the most was the robust identity verification process, which gave me a sense of security knowing that my personal information would be protected. I appreciated the variety of verification methods available, including the option to use my phone or upload documents.

Once I completed the verification, I was quickly granted access to my account. The overall speed of the process was impressive, taking less time than I anticipated. I also found the customer support team to be responsive and helpful when I had a question about the next steps.

Overall, my experience with setting up my ID.me account was very positive, and I would highly recommend it for anyone looking for a secure and user-friendly identity verification solution.

Date of experience: March 1, 2025