Overview
ID.me has a rating of 4.2 stars from 28,773 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Having completed the verification process previously, this task was very easy and very quick to complete. I would recommend the ID.me access for anyone.
Not good when you are senior with limited IT skills. It is ridiculous to require this when information has been constantly the same the past twenty five years.
Excellent service and very helpful to me. Thanks again for your service and support and I will definitely keep you updated as we progress forward with our work
The process was relatively easy. I thought it would be more complicated. I did have to find another document since the utility bill didn't have my middle initial.
Very good better than thinking. It's easier not too much complicated. I will surely support this website. I will share with my friends and family about my experience.
The biggest problem was getting a good camera focus on documents. Holding Drivers License against a contrasting background or attaching it to a yellow envelope seemed to help.
Impeccable I really needed this to help me out with my stimulus check so as soon as possible I would appreciate it if I could get all of this stuff processed the IRS can approve me to send me my checks thank you so very much and God bless you guys
When using it, I am very satisfied and thank the staff for supporting me. I did not think it would be so fast and convenient. I will tell my friends about the perfection of this service.
It was easy to use. Every step of the way was very simple. They give you step by step instructions. It makes me feel better that I can verify my identity for important documents. Thank you!
I am of the No. 2 pencil generation, and have not bothered, or more correctly been bothered by having to embrace the internet world. It's break to download books, or make a reservation but I didn't need or want anything more. Then the VA and SSA required new methods of logging in. Having to navigate this totally bewildering process; getting 6 digit codes every other step, taking, downloading and uploading photos of you identifying credentials, then having them verified was a chilling proposition. Thankfully the help desk, staffed with personable proficient people can talk you through each and every step to get you verified as being you, and allow you to communicate with both Federal and State entities.
Not happy with the new process with video or selfie. The audio didn't work, the call hung up on us, but the agent called back. Be prepared to have yourself together if it matters to you, clothes, hair combed, etc., no longer doing business in the comfort of your home with your pjs on. The process is intrusive.
Was very easy to log on and stay logged in and at anytime I left the site I was required to re-login which makes me feel really secure for my personal information not to be exploited
SAVAGE.Q.EWWWY i prove I wouldn't use anything other than this site.It's good for everything.It's i love it very much.It's very secure and very easy to start.It doesn't give you a hard time it doesn't take long
This company says they are all about fast, easy and efficient. That was not my experience at all. The "process" took me more than 45 minutes and in the end, I finally got so frustrated, I gave up. Only to discover later in an email, that I had been successful! I'm not familiar with this company but I had to supply more personal information than I was comfortable with sharing! I don't know where they are based AND they were a recommendation by the government. You make your own decision.
The process was simple once I understood the details - I did have to 'go out' and then restart the process - also; a couple spots in the process where I wasn't clear on what the next step was. The verification itself was quick. Unfortunately I am still not able to access my SS acct and this is the reason I used the ID.me site.
We didn't have much of a problem it was pretty easy I am my family would definitely recommend doing this to anybody that is signing up for social security or whatever they need to do it was pretty helpful We didn't want a computer he gave us much of the information that we needed to give all that is true best of my knowledge I appreciate it being all done at once I definitely would recommend it I have no problem really or we've had no problem really Thank you
Was easy to use put in my information wait 30 to 40 sec for them to verify ten moved to next step. Was quicker then the survey and this review. Instructions were clear
Quick easy process. Multiple ways to confirm identity. Video call was made less than 10 minutes after uploading photo. Agent on video call was extremely helpful and kind.
I was able to have my identification verified with the assistance of a really nice gentleman via a video call. He was very professional and the process only took a few moments.
I have a 'dumb' mobile phone: Video chat not possible. They NEED to make another way for me & others to access with a dumb phone, or from a computer... Technology is flawed, kept running me 'round in circles.:-(
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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