Overview
ID.me has a rating of 4.2 stars from 26,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
This service was injected into my benefits claim deadline, I cleared it, but the had a non functional completion algorithm with the State a sent me in an endless loop, missing my claim deadline. This is the most reckless and arrogant and damaging incompetence I have seen from such a service and I am sure they will avoid responsibility. Should have been a Negative stars rating.
I took a lot of time to gather documents and upload them. I had to wait for an online representative to connect with me and verify my documents. After the call I was sitting there with a blank screen which never took me to the irs website. I mailed my taxes instead.
When I was going through the application, the instructions was clear and reasonable. It takes a lot of time to complete so that way can get things right. Yet, it needs patience to read and carefully put the correct information. In the other hand the time I was doing it was late night and when it shown me the next step for a video call, I was surprise but the guy took his time to verify my information and was very helpful. That shown me that ID.com has the commitment to give service at any time. That's all I can said.
I needed to be verified via video and the process was smooth and easy. I didn't have many issues and the ones I had were resolved quickly. Everything seemed very trust worthy and professional. I had no issues with them!
I couldn't get into my account because I lost access to my old email and phone number. But I emailed them and they helped me update all my info so that now I can access my account and everything is updated... I would recommend for sure.
Tried to correct a bad physical address. Because it wasn't my present address the assistant refused to understand a human could have lived at more than 1 location in their lifetime and just kept telling me to go change my profile ( present address). Still trying to get ahold of a human.
Had to change password. Process was confusing as the explanation was too many steps and what to look for next: text or email and which link to follow. Also, must get tax records for 2years and SS info for 2 years. And verifying your NJ license by phone pix. Many steps!
Definitely have improved since I used this site the first time a few years ago. I had issues getting my identity verified prior to using ID.me and even the first time I used I'd.me I had issues but by the grace of God I was able to persevere this time around and got verified and am able to now use services or receive benefits that I couldn't before
My experience is the ups and downs of life but my story and my challenges are also help someone else to be able to detour away from the things that causes you to make the wrong decision rather than the right
It's a you don't have a choice no way around not using the website. So why anyone cares about reviews is beyond me. You can NOT log into the IRS without using ID Me it's just another government roadblock like making everyone stay home during covid.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members