Overview
ID.me has a rating of 4.2 stars from 28,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I had used ID.me in the past for IRS inquiries and was able to log in and provide the info about my service experience to qualify me for Vettix.com discounts.
As a non technical person, I really had no real problems setting up an account. Directions were easy to follow, and everything went smoothly and quickly.
From beginning to end please have patience because it is a difficult process to understand and do.
I spent the better half of a month getting everything "perfect" the way they wanted it.
This whole process the government wants can be streamlined a lot easier and better. One star is really too much!
When I use this, the government agency sent me notification that they had not received verification and I lost a benefit temporarily because of this, so it seems a little pointless and a big time consumption without any benefit
It was good the only problem was that the mic was cutting out. I don't know if it was my WiFi or the other person. But besides that I think it went good.
I have been trying to get this refund for two years. It's frustrating that my identity was stolen an I'm the one that has to struggle to get my refund every year. An now I finally get into ID me account an it says error every time I try to finish it
The process of maintaining eligibility to access
Certain Gov. And State online agencies was
Simply complicated (smile). Once the ins and
Outs were completed, and they were tedious,
But seemingly necessary because of the secrecy (smile) of keeping your identity secure.
ID.ME was impeccable with this process and I
Recommend this entity to everyone who knows
What is best for them.
Using I.D. Me is really quick. I use it to sign into IRS. Being that it has been some time of signing into IRS...I didn't have to worry about remembering my password.
Lack of customer service and refusal to provide support ends in denial/postponement of benefits. Why would anyone do business with someone that can not be gotten a hold off? They hit a huge windfall by getting in with TWC. But I would never use them
The ID. Me was pretty easy to understand. The only confusing part for me was the video selfie. The loading bar should load at you are successful or not. The way it bounced was confusing if I was doing it correctly
I needed to access my account on the IRS web site and had to use this "service". They REQUIRED me to do a video for ID purposes. At one point, it looked like I could avoid this by linking to my Google account but that just helped them get more info about me. They still required me to do the video. If you read their "privacy policy" basically they'll share your info with whoever they want to. Hate this ongoing behavior by all the tech "services". They wonder why we want the government to break them up and limit their power over us (huge eyeroll!).
Extremely difficult to use this site. Had to continuously tried to upload a photo. Then that exact same photo was accepted for times later. Ridiculous and overkill for such a simple site.
My first attempt with a young girl sucked, she must be using a crappy computer and wouldn't verify my documents. The young man on my second attempt went smooth
I didn't think this was necessary. I don't like this and if you have all of my info why am I giving it to a 3rd person and now I have to hope they done have a data breach.
Excellent excellent customer service. Very easy I hope I don't have to worry about fraud anymore. It's a headache to wonder who have your personal nfo. I want to thank GOD. For they service
They accepted a wide variety of documents. I didn't even have to scan my physical documents and ID card, they sent a link to my phone where I was able to take and upload photos directly to the website. The instructions to take the photos were very clear and the process was simple. It took mere minutes for my documents to be reviewed and accepted, and from there I was on the waitlist for a videocall with an agent. The waitlist said 5 minutes, but they were ready even sooner than that. I clicked to join the call, and was met by a prepared agent who explained the directions clearly and in detail. I was on the call for 5-10, when she was done verifying my documents she made sure to explain the next steps of the process to me before checking in and ending the call. Overall the process was so smooth and simple. There was nothing unreasonable about the entire experience. 10/10.
It was good service when I was talking to a live person the website was very self-planatory and very securely safe for me. It made me feel comfortable using this website for my information.
I got my ssa information that I need to monitor as I approach retirement but it's a bit awkward to sign in and takes a bit of time trying to get idme to work
BEEN COMING TO THE VA FOR MORE THAN TWENTY YEARS, SO WHY THE HELL DO YOU NEED TO VERIFY MY IDENTITY AGAIN? DID YOU FORGET WHO I AM? NO, THIS IS JUST ABOUT CREATING MORE HOOPS FOR VETS TO JUMP THRU LIKE GOOD LITTLE CIRCUS PONIES.
I had already verified my information through login. Gov and shouldn't have had to verify again. Concerned that musk and his illegal band of junior hackers have access to my information.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members