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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 28,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,347
value
1,098
shipping
603
returns
593
quality
1,080
This company does not typically respond to reviews
+294
How would you rate ID.me?
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North Carolina
1 review
0 helpful votes
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Video Call
February 20, 2025

I had a live video call to verify a document for my id. It was extremely easy and there wasn't a long wait time which was nice. The call representative was helpful and nice.

Date of experience: February 7, 2025
South Carolina
1 review
0 helpful votes
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A Huge Timer
April 23, 2025

ID. ME is vey easy to use. It cuts out a lot of steps to log in. It also is used to log in to the IRS website. You feel that your identity is secure using ID. ME.

Date of experience: April 13, 2025
Massachusetts
1 review
0 helpful votes
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Jumped through hoops.
January 30, 2025

Had a tough time working through the required tasks. Needed to use both desktop and tablet. If you don't have a device with a camera that can upload an image, don't try to use this site.

Date of experience: January 20, 2025
Oklahoma
1 review
0 helpful votes
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The absolute worst
March 5, 2025

It took two or so weeks to get an issue fixed... because they deleted my first ticket without telling me, then took multiple days to answer my second ticket, then after telling me they would email when the fix went through did not email me for five days. It took two days, and I knew that because I tried logging in a couple times a day to check.

Do not use them unless you have no choice or time deadline.

Date of experience: February 23, 2025
Ohio
1 review
0 helpful votes
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A Great Process
April 28, 2025

The ID. Me process was unusually interesting and a great process! I would recommend using ID. Me to others. The procedures were safe and very thorough. Easy to maneuver.

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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Excellent way of saving, for any amazing teacher out there I highly recommend to register and join the extraordinary deals ID.me offers with all of the cool items we all like and best deals from our favorite stores. Check it out!

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Cashing out🤑
April 7, 2025

My experience was good I had to go through alot of stuff including my paperwork and I was able to get my id pin it was really important for me to get that.

Date of experience: March 28, 2025
Pennsylvania
1 review
0 helpful votes
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Video conference for id.me
February 17, 2025

The lady that did my verification at 11:30pm was awesome and nice and it was so great to be able to finish my verification up so late instead of just 9-5.

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Id me…great!
April 28, 2025

I couldn't create a my Ssa account due to a Ssa error. My id couldn't be verified. I finally tried id me and bam! My account is created and now a disabled senior can do business with ssa from home!

Date of experience: April 18, 2025
West Virginia
1 review
0 helpful votes
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Unable to speak to a person.
April 7, 2025

Signing up was easy. But, I need to know if signing in using ID. Me will reidentify me with Social Security. They are requiring people to reidentify. I was unable to contact Social Security.

Date of experience: March 28, 2025
Illinois
1 review
0 helpful votes
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Security
March 4, 2025

My experience was great and I was very satisfied with the service of using the ID me,
I uploaded my documents and was validated and approved a little while later. Great service thanks…

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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They were very helpfull
April 6, 2025

It was very good and very helpfulll and they walk you right thought it not hard and if you every need to use something like that I would use it again if I had to

Date of experience: March 8, 2025
Florida
1 review
0 helpful votes
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Worked fast
April 22, 2025

I needed to reset my MFA during a tax season in a short period of time. I thank my Lord God for this product: it worked fast to help me authenticate, when I followed each step correctly.

Date of experience: April 12, 2025
Colorado
1 review
0 helpful votes
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ID and Me sucks big time
February 18, 2025

Okay I used ID & Me to log onto the myhealthevet website since you can no longer use your user name and password. So it is FORCING you to use ID & Me. So I tried to log into myhealthevet today using ID & Me and it STILL has you get called or texted and gives you a code which you must enter before you are verified and logged into the myhealthevet website. Therefore, there has been NO IMPROVEMENT WHATSOEVER using ID & Me logging into the myhealthevet website. It is exhausting to have to log into a website and to have to get texted or called and having to enter a code.

Date of experience: February 8, 2025
Peru
1 review
0 helpful votes
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Good
March 6, 2025

Good I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
Submit

Date of experience: February 24, 2025
North Carolina
1 review
0 helpful votes
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Ok but it was too much to go through to set up account and having so much to do to draw unemployment. I remember in 2007 2008 it wasn't so much a person had to do to draw.

Date of experience: March 14, 2025
Pennsylvania
1 review
0 helpful votes
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Complicated
January 30, 2025

Hard to find correct or true information. To many places have information but when I went for my real.id I had to go back home to get more paperwork to complete the ID.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Secure and easy once verified.
December 19, 2024

I've had to use ID.me to recover login credentials and the process was easy due having already verified my account. Peace of mind and security is what I get from the service knowing it's also used by Government agencies.

Date of experience: December 9, 2024
Michigan
1 review
0 helpful votes
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Easy process
April 21, 2025

It was very easy to get verified on I'd me, and would recommend to anyone to use them. Very easy to upload credentials, and the video verification was smooth and easy

Date of experience: April 11, 2025
Oregon
1 review
0 helpful votes
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New verification process was a nightmare
February 13, 2025

Nearly impossible to get documents accepted after MANY attempts to get acceptable pictures. Was never contacted when told to wait hear from us and had no way to contact id.me.

Date of experience: January 15, 2025