Overview
ID.me has a rating of 4.2 stars from 28,921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Thank you, Shakera… for the AWESOME customer service at the Verizon store in Peachtree City, Georgia yesterday! Your help made it so quick and easy to enter the information in ID.me!
I fixed multiple account issues.
Verified I'd now stuck in loop of " somethings not right/ contact support"
I HAVE SEVERAL SITES THAT USE ID.ME AND IT IS SO CONVENIENT TO USE IT TO LOG IN! I NEVER USED IT UNTIL 2 YEARS AGO BUT HAS SAVED ME SO MUCH TIME SINCE I JOINED! THANK YOU ID.ME!
Made my online experience seamlessly integrated. Used for sensitive personal business and felt secure and known.
Very good very easy to talk to exactly what I was saying, and did step-by-step instructions very good very reliable
There was a waiting period but the process was easy. Agent made it easy with any problems we encountered
Everything went smoothly. Fast, easy and they forwarded to the company requesting the information right away.
Difficult to navigate and ineffective still what go through all this $#*! n still couldn't file the claim
I'm out of popcorn I like popcorn why are cockroches so annoying do u like popcorn I hate cockroches Pabst is the best beer ever made do you like pabst blue ribbon rules
After struggling with scanning my veterans document into my computer ( Which should be a basic task!) I found the IDme program to be quite helpful.
I gave it 4 stars instead of 5 because I still have not been able to get my driver's license in the system. But I got the other things in just fine.
Great experience from start to finish! Agent was very professional, attentive, polite, patient and very courteous.
Hello Pamela! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was simple, easy, professional, courteous, and considering I'm a special adult she was very patient.
Hello Brandi! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Frustrating process. Should be very straight forward. Got stuck trying to get back to original browser.
Hello Camille. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Had technical issues connecting, but the agent was fabulous! She was patient, courteous, helpful, and flexible.
Except for the document process, my agent was very professional, quick, and extremely nice and helpful.
Hello Clarence! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process took much less time than I expected. The representative was clear, pleasant and efficient.
Hello Kerri! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Told him what I was needing to for my federal fax return. He took a look at my documents front and back and boom it was over with! Thanks I. D me
I FEEL SORRY FOR ANYONE HAVING TO DEAL WITH THIS SYSTEM, IT IS DEMEANING THAT A PERSON THAT FOLLOWS ALL THE PROCEDURES SUPPOSEDLY REQUIRED HAS TO BE SUBJECTED TO THIS ANAL EXAM.
Hello Orin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lewis! We are glad that your ID.me verification has made online access easier. Thank you for your 5-star review of ID.me. -ID.me Social Response Team