Overview
ID.me has a rating of 4.2 stars from 28,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
After ID.me gave their blessing to the imposter, and aided in the imposter's illegal activities, which caused harm to me and my property. ID.me. Allowed my imposter to take control over my ID.me account and my identity, by allowing the imposter the change to change the email and phone number associated to my ID.me account and never questioned the email used buy a female trying to steal my identity and also dumb founded ID.me made no attempt to contact me at any of the credentuals provided before making the changes. After the four monyhs and countless attempts to inform ID.me I finally convinced ID.me to close the account and allow no one in till i can verify my info, they sent an email to the imposter. Before launching the investigation againg protecting the imposter from prosecution. There is no other way to contact ID.me except through email. After countless attempts ID.me finally responded. Several days later having convinced ID.me to at the very least shut down the account until my identity can be verified, this way no one uses it. As far as i am concerned ID.me is directly responsible for the harm that occurred to me and my property. I am opposed to ID.me have access to any thing associated to my identity. Is directly responsible for the harm to me and my property. I am apposed and unsupportive of ID.me having access to any thing involving my identity.
No elaboration necessary here. I just don't feel it to be necessary to give y'all any further feedback from my intellectual property
This website was wonderful and very helpful! Prompts were easy to follow and I felt very secure using the website! Give it a try!
I thought that by selecting to verify my identity through a phone call I was going to wait long time, but it was really easy and fast
My first time experience with ID.ME was amazing, from the beginning to the ending was a wonderful and positive experience
It was miserable. ID.ME needs to much better think from the average person who does not use Zoom for everyday meetings how to make the process work better. Their Support team was more like do it or else rather than how can I help you do this so that we both are satisfied and I basically beat my head against a brick wall because I can not give them access to my laptop's video camera. If they had taken me step by step into Windows 10 and Google Chrome and worked with me, I am sure I could have done it, but at the present stage, I still have no idea how to do it. They also dump you into the Waiting Room for the Video Chat which I finally figured out how to use my cell phone to do by copying and pasting their incoming e-mail's link into an e-mail to my cell phone. I do not send normal e-mail to my cell phone, only to my laptop. I have suggested that they modify their ID.ME that appears on the screen to add WAITING ROOM so that people don't think that they have waited so long that something must not be right and hang up like I did. I did not realize I was in the WAITING ROOM until I saw the e-mail on my laptpp that said return to the Waiting Room. From that point on, everything went very smoothly and the Video Chat itself was so profoundly simple that it was a piece of cake.
We were able to talk with the person on the video call and were able to get some information that was needed
I was having trouble with my pictures, and the video chat helped all of that. The operator was extremely nice
Wanting to know the status on moving forward with process and hoping to talk to a representative about moving forward if needed
I needed to get my government documents and it most likely wouldn't be possible without this system. It was fast accurate and secure. Thank you!
I liked it and especially the video call, to confirm that it is the person in question. Very good way to identify.
After email verify, I couldn't find my way back to original browser. Only after some time, was able to continue the process. Not sure how
Had somewhat issue with upload but may have been on me but everything else went great. Have no problem using them again and would recommend.
First time.This was a totally different experience on the phone for me.Didnt have a idea that this could be the new way to identify yourself.
It was very good real fast the lady was very nice she wasn't rude Ashe answer all my questions that I wanted to ask her
Hello Shedettaha! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Process with photo, and video selfie did not go well. I also try to use my account to sign into SSA and access was denied
Totally a some n easy n fast curiotios and we are bn had time for a laugh great smile too way to go Terri t
The man was a great help doing his job on the video chat to see that is was me n he helped me out wit my id.me n hope he have a great day
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team