Overview
ID.me has a rating of 4.2 stars from 28,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I'm older and it would take some work finding my DD 214… There are several options to verify my status as a veteran.
Something new It takes longer to do the information I guess like anything else and becomes repetitious maybe I'll get faster at it
Hello Rich! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Used this when changing my password for the IRS generally it was easy to use and agent was great on video connection
The representative was knowledgeable, very helpful, guided me through the process of what I needed to do.
I am grateful.
Thank you.
Best thing I've discovered in 2023
And it shows that no matter what we live to protect and serve we still have supporters who believed in us
To get to this point was an absolute nightmare. However, the video call was the least painful part and I'm relieved my suffering might just be over.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
It was great help better than last several years ago I did go with ID.me few time but now I am satisfied with everything they provided it.
Efficient and fast service. Everything was exactly as it should be. The opportunity to take a photo of my ID on the site was a pleasant surprise!
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The initial process was a bit slow, but the video call agent made up for it by being quick with their service, and by being very approachable.
Hello Kean Xavier! We are glad that you were able to complete the identity verification process successfully. We appreciate your 4-star review of our member support agent and ID.me. -ID.me Social Response Team
Quick response from support team. When my service went down the support quickly was able to solve the problem and get me back in service. Great Job.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything about it was terrible! Nothing works and I spent 2.5 hours waiting for them on a video meeting and they ended up hanging up on me.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
Wait time kept lengthening. Person I dealt with was very professional and efficient more than making up for the extended wait time
Very professional Love the way they was with. They took care of my problems and even more,they Help me get my Tax money Back it was great.
He knew what he was doing and he made sure to work fast but also taking his time which nowadays it's harder to see someone do that.
Hello Mariaano! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very easy to use and great customer service! I didn't know that it was fast and easy, I should've done this a long time ago, thanks again!
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was smooth but had many steps. I don't feel like I'd want my ID verified more easily though. It should be thorough, and it was.
The pin number did not work for me. Unfortunately the id number was 6 digits...The IRS requires a 5 digit number. My tax return got kicked back.
Hello Jim! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The photo app was slow to start and the down loading of the photos was if you use a smart phone. Other than that it went okay.
Hello Maria! We sincerely apologize for this frustrating experience. If you require any assistance with your account please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Simple, quick, and very informative. The DMV agent was very open and answered all of our questions with easy to understand answers.
I had someone who knew their way around the app and knew how. Then it was very easy to follow and get it done right. Thank you.
Hello Judith! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris! We are glad that you were able to successfully verify your military status with ID.me. Thank you for your 5-star review and for your service! -ID.me Social Response Team