Overview
ID.me has a rating of 4.2 stars from 28,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
The agent I got was very fast and very helpful with everything that I had to do today thank you so much
Good, when they transfer the video call to a Spanish speaker agent, he be so helpful and respectful, it's a good service.
Support is non existent. They don't contact you in time they specify. On site registration is hard to navigate and rarely works.
Hello Gary! We sincerely apologize for the difficulty you have experienced with the identity verification process. Our team is happy to help. Please send an email to sj.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
I had to process the verification over a long period of time.
The online process is was not developed for older customers.
Hello Roy. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
It is in everyone's best interest to follow through with the ID.me sign up procedures. It makes it so much more secure.
Hello Jane! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Frustrating and very impersonal. Time is important and you can get happier clients. It's challenging when you are older working with technology.
I used this service for my IRS filing. The ID verification was very simple and fast. OVerall very professional and trustworthy team.
Super easy and quick. I hate stuff that is hard to do. So when I did this process I was very pleased.
Hello Mattew! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
Great service they really helped me a lot. They verified my identity so that now I can get my SDI claim done.
Great website and easy to submit documents. Understand that documents are crucial and critical. Nevertheless you all were dong your job effectively
Nice to have companies like Volvo and Lululemon passing it forward to the healthcare workers who sacrificed a great recently and everyday.
I was having the hardest time getting id and they connected me with a live person and she guide me straight through
Hello Chastity! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Before you even start they tell you what you need. Very easy to navigate this site. User friendly for sure. Extra secure.
It was good, could've had more options than just a text because my phone service was off when I had first started.
The video is not even take 10 min it was very fast and easy to communicate I'm very happy with the service
Hello Eden! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very impressed with the way they identified all my information and made sure it was safe and of course me!
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nelida! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team