Overview
ID.me has a rating of 4.2 stars from 28,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Went through the whole process to get an error number with no explanation and was able to log on through several attempts.
A little difficult for me to navigate the site but after reading and a few deep breaths it is worth the wait
Hello Brad! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
The verification process was seamless and the steps were quick and easy to follow. I had no problems getting verified within seconds.
From beginning to the end, the process was secure and personalize at my advantage Great job with the 5 ways of authentication.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I love the format of the website! Unlike many other websites, this one is very user friendly and navigation is a breeze!
Uploading and doing a face scan is time consuming and ultimately doesn't work. Do the video verification and be done with it.
Hello Leon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
The ID.me website was well-explained and easy to navigate. I went through the instructions with no problem and quickly achieved my goal.
My experience was very helpful and it also gave me more insight on what I need to do next to identify me
Hello Diane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely easy yet comprehensive. Made me feel my information was secure and safe yet simple to use. Kudos to the web designers!
It was a pleasure talking with the gentleman that facilitated the call he was fast, efficient, and professional. Sincerely Kyle S Anderson
Hello Kyle! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Smooth sailing. Video conferencing was a cinch. Easy. Representative was friendly, succinct and professional. All in all... two thumbs up! Great job!
Hello John! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Video call on ID. ME is very important about the identity of a person just follow the instruction they are very helpful
Hello Ricardo! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Awesome website and great customer service and will be glad you used it because you are always able to get some help
Hello Terrance! Thank you so much for your glowing review of our customer service representatives! Please feel free to reach out if you have any additional questions or feedback. -ID.me Social Response Team
The gentleman was respectful, informative and patient. I would do business with him due to his character. A benefit to the organization.
The ease and expertise of the person who helped me was very fast and helpful. I would refer them to my friends.
Hello Fredericka! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was interesting. I had trouble with having my picture taken,. But I spoke with a live agent and finished it.
Hello Joe! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
I was lucky enough to get a very knowledgeable and patient agent. She was amazing and talked me through the whole procedure
Hello Christine! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Thorough and secure! Very happy with the security steps and procedures in place. Nice knowing my info and account are correctly secured.
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me