Identogo

Don't use this place. Both times a I called I sat on hold for over an hour just for them to be able to provide me with little to no help.

I never left a place I was supposed to be in for 10/15 mins in tears first my appointment was at 10:40 I was late two mins I didn't think that was a problem I was the only one in the waiting room maybe 10 mins later the small room was filled with about 6 people mins u only three chairs was very tight were all still waiting an people start to complain so everyone's asking when they were scheduled ever one was after me an someone got called before me mind you I have my toddler with me so after that lady left I asked her when are you gunna call my name she got rude an explained that she was backed up an I was like that's okay are u gunna take me in though so she does an my toddle goes to climb on the seat that was in there an this woman starts yelling at my baby to sit down an an I look at her an tell her not to yell at my child before she has to climb on the chair to sit two more older lady's come from the connecting room an also yells at my child to sit down while she's in the process to sit an she's look at them like why are they yell if I'm trying to sit an after we were done with the finger prints the lady goes You welcome in such a rude tone an I told her I'm not saying thank you yelled at my 2 year old so upset

My wife has just returned home in tears after being so ill treated by the staff working at the Identogo location in 2951 Swede Rd, East Norriton, PA *******. These particular workers were there on Friday Oct 15,2021 during the morning shift. After showing up early for her appointment, my wife quickly learned that the staff were not checking for appointments but simply allowing everyone to form a line as they arrived. Not a big deal, but the line of people physically went all the way to the door so my wife stood to the side to allow others to enter/exit the door. After approximately 30 minutes, the line began moving when a new customer entered the door and physically squeezed herself into the line ahead of my wife. When my wife mentioned that she was next, the lady took out her phone and began arguing loudly that my wife was trying to "budge". The commotion brought one of the only two employees out of their work area where my wife attempted to explain that she had an appointment (now a half hour behind schedule) and that she had been waiting well before this other woman arrived. The employee simply told my wife that "I don't like that you're causing a ruckus and I think you need to leave" while the other woman stood beside her watching with her phone still out. My wife, feeling exasperated and embarrassed by what she felt strongly to be a racially motivated bullying on the part of the staff left the store and returned home in tears. I would go back myself to this store and have a word with management if it sounded like there was any sort of "management" in existence there (and I'm worried I'd be arrested after hearing how my wife was treated at this joke of a business). Avoid if you can. If you have the right complexion, you might fair slightly better but based on the facts, the staff at this location couldn't give less of a f*** about you or your professional needs that stores like this somehow managed to secure government contracts for. I realize this review won't change a thing but at least it may drive some of you to avoid this particular location if you are at all able, and allow the staff there to go back to sitting on their cell phones in an empty building as they clearly prefer over doing an honest day's work.

Disappointed to say the least,. With my experience at Identogo in Poughkeepsie NY. Whom -ever worked day shift shouldn't have a job! She is so rude and unprofessional! She doesn't greet anyone! When she is the First person & Only employee there! So, it's just such an, uncomfortable, miserable experience. But, SHE CREATES IT! It's real professional to have hired someone that unprofessional.

Even my 11 yr old son walked out and said Mom, she shouldn't say to customers, "What do you want!?! Especially when u are working. U politely greet them when they say hello. Sad a child needs to correct an adults poor behavior!
It's unfortunate that a child has to witness unfortunate situations that shouldn't have been an issue to begin with! This is her job! If she is that unhappy, then maybe it's time she move on. Or it's time they do training again & go over what," being professional" means. I saw her sign in book. I was the 3rd. Person! Not like she's got a line out the door.It was mid day & Her phone was going off the whole time we were there for my appointment. She got annoyed with me because I asked if I was in the correct place, when I walked in.
I was going to hold my tongue, and pray for her. Clearly she was dealing with something much bigger. But, honestly, I remained calm. That said, I still let her know that, she is extremely unprofessional...Not my job to tell her how to to do her job! But she signed up for this job and probably smiled her way through her interviewing process. Those skills were part of her position when hired. But, when ur being nothing but rude to a customer who is being respectful & polite. It's says a lot about the person. Either way, where is the ( Customer Service) nowadays? We all have bad days! We all have stress! She even went as far as giving me a sarcastic apology about not being sweet enough for me. Wow! I just have to laugh! Like it's just getting worse out there. Like I feel sry for her. I can't imagine waking up that way everyday. It must be hard to be unhappy. Either way, I won't be bk!

I would like to first start off by saying that I have never written a bad review before even though I have had plenty of bad experiences before but never bad enough where I thought it was necessary to write a review. So this is saying A LOT I'm writing this so people can save themselves from wasting time and energy. Everyone that works at this place is so rude and disrespectful. The receptionists sit on their chairs and do nothing. Absolutely nothing. Their jobs are not complicated at all, and yet for some reason they sit on their chairs all high and mighty like they are the queen of England. I have NEVER been spoken to in such rude manners. They made me run around multiple times because they are lazy and don't want to tell you what you need to do. Also never schedule and appointment online because their machines are probably from the 1900's, I scheduled 3 appointments with them online and went in 3 times and everytime was told that my "appointment didn't go through" so they couldn't take my finger print. On the 4th day I showed up finally thought I'd get it done... lol jokes on me for thinking that they would finally get it done. My job is counting on this and it seems like never ending garbage with them. All I wanted was to get my finger print done and let me say after I drove 30 mins, for 4 days in a row trying to get it done I gave up and will be finding somewhere else to go. I don't know how this place is still running or the employees that work there aren't getting fired? I see so many bad reviews and yet it's still an awful place with god awful employees. DO NOT GO HERE. I PROMISE YOU THAT YOU WILL REGRET IT. If you want to waste so much time and get spoken to like trash then be their guest but otherwise stay away. Someone close this place down or get all new employees because this Is not okay. Also to make this more specific this is the place located in Springfield on Cooley st. 0 stars. Should be closed.

I went in at my scheduled time the first time I wasted my time and gas. The building was closing and my money order was off by 1 penny. No one would help to fix the situation they just ask me to reschedule. I did as they asked upon my second appointment, another hour car ride and a perfect money order. I was asked to put a mask on the second time. I did as I was ask although no one else had one on. The supervisor yelled at me, put her fingernail in my face and told me she could tell me to get the heck of the property. I have been a special needs teacher for 23 years. I am not good with conflict nor do I enjoy being yelled at especially when someone has their hand in my face. I couldnt help but to tear up some. I told her I wasnt even speaking to her I was on my phone and she assumed I was talking about her which I was not. As I left the facility two of the employees that I felt attacked me verbally got into the elevator and actually looked at me, said this will be a fun ride down as they were plain ghetto and acted as if they were going to try to physically attack me. They laughed as the elevator door closed stating I was scared of them. I can't even believe what just took place. I'm not a loud or rude person. I am college educated and know how to interact well with others. These women shouldnt have a job. I wouldnt advise ANYONE to go to this location and as the reviews show most of the rest of them seem to be the same. I asked for her name and she would not provide it. I feel bullied and like it could have turned physical as they stated they were no longer at work and could take me down on the elevator. I would expect this visiting a prison or a drug rehab but NOT when I'm dealing with people that are supposed to be equiped to deal with professionals. The absolute worst customer service and gang type behavior! If I could leave zero stars I definitely would!

I went to the Identogo on 20th Ave and Bath Ave tonight. The gentleman was very kind and professional.

WESTBURY...The one girl working there on 5/30/23@ 4:53 is NASTY, rude and NOT SURE how she is employed. Doing fingerprinting right before you have to verify your information, NOT SURE how this happened because she had the ID in her hand - the name was not even spelled right, SHE HAD THE ID IN HER HAND. She asked for the social security number and I entered it into the key pad and when I looked up at the school my whole ss# was VISIBLE, that is a BIG NO NO, when I asked her about it she said that is how it is. NOOOOOOOOOOOOO Missy that is a BIG NO NO. I am trying to figure out how to report this and to whom. She then called some guy over, may have been her boss, when I mentioned it to him he said NOTHING ABOUT IT. Then as she asked for payment and I handed her my card, she proceeded to pass my card through the machine, turns looks at me and has the nerve to ask me if that was my card. UUUMMM for real. What type of question is that? So now she hands me the receipt and tells me I have to give one to the school as proof BUT how are you handing me something with personal information like the last 4 numbers to my credit card and tells me that is the receipt for the school. Again, NOOOOO...So again this guys whom I guess is the owner, manager, supervisor or whatever tells me that he is a retired detective and that NO ONE can do anything with the last 4 numbers of my credit card...were you really a detective?
WESTBURY is definitely not the place to go.
I give NO STARS if I could, I was forced to give them ONE STAR