Identogo

Our state has contracted with these people who are horrible. They stole $52.00 and gave me nothing in return. The customer service number they gave me was not even theirs. All numbers lead to making appointments but nothing for those of us who require the results of their back ground check. This company is evidence of the extreme level of corruption in the state of Texas. If you can go ANY WHERE else do so. The owners of this company should be jailed for theft as should who ever handed them a state contract.

Who updates their website during business hours!? No answer to when it will be done- no work around for making appointments while it's down! Who do you know politically that you got the contract in NY? So I can tell them how unorganized of a company you are! I can't work without this stupid fingerprinting- thanks for interfering with "my pursuit of happiness."
This company should be shut down!

Customer service does not pick ever and I need assistance for my state license. It's absolutely ridiculous. If I didn't have to get digital fingerprinting I would never recommend this place to anyone.

I can only assume that they have stepped up there game because of the previous reviews. I had an appointment this morning at 9:40 and arrived at 9:30 everyone was wearing mask, I was greeted at the door by Stephanie. Went to reception desk where the guy there reviewed my documents, and handed them off to Mrs Stephanie who had me follow her to her office and the whole process was smooth and nothing like the reviews I had read before going. Great job Mrs. Stephanie. Keep seeing the Light!

My wife and I had a superb experience today with IdentoGO in Deer Park, getting signed up for TSA Pre Check! We had made an appointment for the afternoon and arrived with the required documentation. The front desk was prompt in checking us in and our experience from then on was nothing short of FUN! David N. Handled our registration in the TSA program. He was efficient, fast, and above all entertaining throughout the process. We were in and out in probably 30 minutes. Highly recommend this office. We watched one of the other coordinators during our brief wait to see David, and he appeared just as fun. What a novel approach - making a usually mundane bureaucratic process entertaining. Well done IdentoGO!

I have been waiting since march of 2023 for my fingerprint results. It is now October of 2023 and I still have nothing. It has cause the job to take back the offering and I'm in limbo. I am unable to work without the clearance. I've called hundreds of times I even went to the place where I got fingerprinted 2114 Williamsbridge Rd to find out what was the holdup I got no real answers and am still unemployed.

I made a call on the day this review was written thankfully I was able to talk to someone apparently I failed to write my full name (married name included) on the application that I submitted and because of that my fingerprints could not be processed correctly. I wish I could have talked to someone earlier to resolve the issue it would have saved me a bunch of aggravation.

Caught in the web of Identogo's monopoly, the FTC is investigating antitrust violations against IDEMIA, aka Identogo, aka Morphotrust, aka Safran – a corporate chameleon with a laundry list of aliases due to mergers and more.

This company's grip on vital citizen data is facing scrutiny. As a victim, I've experienced the inaccessibility of my own data, rude customer service, and the feeling of being caught in a rigged game. Identogo's practices are laid bare as the investigation unfolds. The government's collusion with this private entity is a slap in the face of democracy. The FTC's quest for testimonials from those who see through the scam is a glimmer of hope in the fight against this monopoly madness

I have been waiting on fingerprints for 2 months now & it still says "processing." I needed these fingerprints to be hired & I still haven't received them. I cannot get through to anyone in the endless loop of robot answers. I once got through to an actual customer service representative but while waiting for them to answer the phone just hung up on me after about 3 minutes of waiting. I was never able to get a chance to talk to a real person again.