Identogo

If I could give this location 0 stars I would. I showed up for my appointment 10min ahead of time, just like the instructions said and there were already twe gentlemen who had just signed in before me. The processor (I didn't get her name, because she kept her badge turned around) saw one of the two men and proceeded proceeded leave. When we stopped her to question her, she said "I'm done for the day, I close at 4:30". Then proceeded to argue with us both saying we were not out there when we said we were. She is one of the most unprofessional people I have ever encountered. She left the building when we stood our ground. Both of us had already driven an hour just to make the appointment. She then stormed back in and demanded my passport and payment. She snapped with every question and treated me like an idiot the entire time I was in there. Don't book this location until she either has an attitude adjustment or they replace her.

Nobody showed up for work today at Identogo! I took the morning off, drove 20 miles one direction, have a pending application requiring I have my fingerprints done today... and nobody bothered to show up. Waited a full half hour as I am so desperate to get these done on time. Tried speaking to an actual person and found they have made that impossible. Was hoping to get priority at a different location due to the disaster of the original one. Now I'm taking a full day off and running all over town to get this completed. Furious.

The most rude, unwelcoming, unkind, unprofessional staff of snobby, grouchy, inconsiderate people I've ever encountered. Avoid this place like a plague. Once I got to the rude, unprofessional staff I was informed their printer was broken and they couldn't take my prints. Never mind I made the appointment several months ago and no one called to let me know. Just a terrible unfriendly and unprofessional encounter. Why would anyone choose to do business with a crap hole place like this?

Danvers, MA Made the appt easily. Left work early to get fingerprints done. No-one at the office. No call or email to cancel or reschedule the appt. The scheduling number had "no way to reach the office." Completely frustrating and bizarre. Don't bother with these clowns.

I scheduled an appointment for the first Saturday of the month. I arrived for my appointment in the morning in the building was locked. I was not notified that they were having technical difficulties and no one would be in to take my fingerprints. And when I mentioned it to the person taking my fingerprints he offered no apology, very poor customer service. The office is very creepy and shady.

I called 5 times. All being about 20-25 minutes. Just to be rejected and told I can't schedule an appointment. I had to take matters into my own hands and figure everything out by myself and schedule an appointment online because the people didn't want to help me.

Agent did not show up, company did not even notify me. Some real estate agent next door had to let me know. Never got refund. This company is fraudulent. Sadly most people are forced to use them. Good luck.

I scheduled an appointment with the local police department through the Identogo website. I had my prints taken digitally but I have no clue where my digital prints are stored or were sent. Any customer service number is out of order. The Identogo website is useless. I now have to go back and get another set of old-fashioned ink prints done. Do not use Identogo unless you have no other choice. Lousy service.