Identogo

The entire chain sucks. I've been to two places now across the state, first time I had an appointment, I show up 10 minutes late they're out to lunch so I have to come back. Second time I don't make an appointment even the first place clearly took walk-ins, and they tell me I have to come back another day. I've driven 1.5 hours and I still haven't been fingerprinting. And their customer service is atrocious. That's what having a monopoly must be like, I guess you don't have to care about customer service anymore.

Worst company I've ever dealt with, no customer service to speak of, website about as user friendly as a 1980's computer, rude employees, no way to make an appointment at the site, tried to make a phone appointment and got a really rude employee that was only interested in a case number, naturally I didn't have one because I haven't made an appointment yet. Total worst experience, if I could give it minus numbers it would be a -5. If I ran my business the way they do I would be out of business in a week! Sorry but they should come up with a better business plan!

Using this company is the only option we are given. I have been using them for my employee's for 7 years. Some of the workers are so rude, I send my people there... they get told no appointment is in the system. I always have my employee's bring the paperwork for proof of appointment. Then they send my employee away and we have to start again. I know from speaking to a supervisor that all the fp employee has to do is call to get the appointment verified but they never do it. Sent an employee last week to a different location and when she got there a note was on the door that said not fingerprinting until further notice... but online let me make an appointment. This company makes it almost impossible to be able to hire people.

My husband, my child, and myself are getting fingerprints done for foster/adoption. We made an appointment for 2PM and when we arrived the gentleman was over 2 hours behind On appointments because he took a lunch break during appointment times. Not to mention he is SLOW and no one can understand what he's saying when he comes out and calls out names and when we ask him to repeat he's already gone. When did their time become more valuable than ours? We have a CPR class we're supposed to head to after fingerprints that I may now have to reschedule. Making an appointment does no good if you're time is wasted and meaningless to them.

My husband and I paid for finger print checks. We received an email saying they were ready but when we opened our emails both were blank. We tried this from different computers, phones etc so we called them and were told they were escalating the this case to give us a credit to do them again (big inconvenience.) we called multiple times over the next few weeks and no one did anything to assist but give us another number to call where another associate didn't help. Waste of hundreds of dollars so we are using fieldprint instead