ipsy

I've been waiting for over a month for my (first) February glam bag to Canada. It is already March 6th and I haven't received Febs yet, but they have already taken out March's payment for the March glam bag. I see what's in the glam bag, and it is the things I did not want and asked not to get. Nothing takes over a month to get from USA to Canada, so it's obvious that this is sent from over seas first, since when tracking my package it says it has only been in transit from the USA for 6 days DHL is an awful courier service. I am canceling my subscription to Ipsy because it takes less time for me to get FREE samples from the actual companies that I want to try, than to pay to wait for this. This is NOT worth the wait for a few samples of products I didnt even want, and that are free everywhere else (samples are free, hence being called a sample)

I order my first bag this month, and Im extremely annoyed about the outcome. Before I received my bag, I took the time and marked the products that I like and the products I dont like. Before my bag arrived I received a notification from the Ipsy app with the products I was going to received. I was supposed to get a sample of urban decay eyeliner, a blush, eyeshadow, and a makeup forever foundation sample. I clearly marked that I didnt want eyeliners especially black, they didnt bother to take this into consideration and sent one anyways. The eyeshadow was ok but it was Dollar store quality from a brand I never heard of in my life. The foundation sample I was supposed to received was missing, but what pissed me off the most was the blush I received. I clearly marked that I dont like pink blush, and of course I received a pink blush. The quality of this blush pushed of the edge, it was chalky and it looked horrible on, it did not blend at all. This blush looked like fake makeup you give to little kids to play with. I immediately cancel my subscription after this and started to look elsewhere. At the end of the day I pay $10 for a hideous makeup bag and little bags of powder cleanser. Ipsy is not worth it. Save you money and go elsewhere or just go to sephora and ask for samples. This subscription is overpriced and its disrespectful that they will send items that you told them you didnt want.

I'd like to start first by saying I've been with Ipsy now for two years. Over these two years, I've had many problems. Missing bags, damaged products, missing products, billing issues, etc etc. For the first year, it was tolerable. They seemed to have good customer service and I was satisfied that even though I had issues, they were being quickly resolved. It seems to only get worse. When I started out, I got my glam bags around the 12th every month. If anything was wrong, they would respond to my email immediately and send a replacement. But now it takes days and days to get any kind of help. They assure people that if you missed the billing day (The 1st of each month) you will have plenty of time to get money in your account, but their policy on this seems to change monthly, sometimes you have until the 9th, or the 4th, or the 7th, it's never a set period of time you can rely on to get money in your account. And, I don't get my glam bags until between the 17th and the 26th now, depending on the month. Their rewards have gotten better, but overall, the experience of having an Ipsy sub is one where you have a problem nearly every single month (Which isn't acceptable with a company like this) and where they are less and less likely to resolve your issues. Oh, and don't forget how common it is for people to never even GET their glam bag! Just look at their facebook comments, it's flooded with people who have had that problem!

I can not believe Ipsy. The ultimate box was suppised to be the next best thing. It was a total rip off nightmare. I am furious! I was supposed to receive 8 FULL SIZE PRODUCTS AND 4 DELUXE SIZED PRODUCTS. ENDED UP GETTING DUPED AND RECIEVED 4 SAMPLE SIZE AND ONLY A FEW FULL SIZE ITEMS. THE PRODUXTS WERENT EVEN GOOD. THEY WERE CHEAP AND POINTLESS. THE GLAM BAG PLUS BOX WAS BETTER AT HALF THE PRICE
IM IN THE PROCESS OF STARTING A CLAIM! NO JOKE... THE ONLY WAY THAT WONT HAPPEN IS IF THEY FIX IT WOTH A REFUND OR SOMETHING EQUAL TO THAT! THIS IS WRONG! PEOPLE, WE NEED TO DO SOMETHING ABOUT THIS. ITS NOT OK!

I just joined ipsy and got my first glam bag and look at how it came so will be cancelling tomorrow. Touch money for it to look like that

My bags were missing products 25% of the time. This last month I was missing $80 worth of products and they offered me a $3 gel pencil in exchange.

Update: I found an email *******@IPSY.com address and got an automatic reply that they'll get back to me in 24 hours. I hope this email address works, if it does I'll give another update. I've been a loyal Ipsy Glam Bag customer for years and have loved most of their products. However, I recently realized that I have a whole box full of Ipsy stuff I haven't used yet, so I cancelled my subscription. After a couple of months, I decided to reactivate my account and I cannot sign up for the $12 Glam Bag anymore. Their options are the new Glam Bag Plus for $25/month and another one that's even more expensive. I (stupidly) signed up for the Glam Bag Plus, which I really didn't want, thinking that would open the way for me to switch back to the Glam Bag. Nope. Didn't happen. I'm now stuck in the Glam Bag Plus membership and there is NO WAY to opt out or cancel your membership. The have FAQs and you can supposedly email Ipsy but there's no email address that's valid and the phone number I found online for them is out of service *******526). I have no possible way to cancel or even suspend my account, and there's no way to contact a customer service representative. I don't want the upcoming Glam Bag Plus but it looks like I'm not going to have a choice. At this point I don't want Ipsy at all! WTF happened to them?

No way to cancel. Provides no phone number. Bag contents are not what they said I would receive. Don't recommend

My husband got me an ipsy subscription for christmas and so far I have received 2 ipsy bags. Both times it was exciting to look forward to receiving a mystery bag and enjoyed opening and seeing what was chosen for me. I will say that I am pretty low maintenance when it comes to makeup but over the past years use increasingly more products and try to work on skincare. So it's great when I get exposed to different products that are used in the market whether they are drug store quality or more high end. I also like that I don't have a million products to choose from and worry that i'm spending $50 on a big tube of foundation that I won't end up liking.

I think ipsy is best catered towards women who are experimenting with makeup and/or would like to gain more knowledge on what products are out there. It seems that many of the people who are not satisfied with what is in their bag are very clear on what they want so maybe it's time they move on and find services that will better meet their needs. Reviews are important but it's not good when you give bad reviews without acknowledging what kind of service the company promises. I was drawn to this company because of my lack of experience in using makeup. It's a shame if ipsy advertises to the more experienced user but cannot deliver, but at any rate for 10$ a month, it is a fantastic deal.

Then there are reviews of poor quality customer service, slow responses, and mistakes when it comes to punctual package arrivals. Although I have not experienced any of these problems, if these reviews are accurate it seems that ipsy may be expanding faster than they are able to handle. It may be a good idea for them to take a step back and really be sure about what services they are saying they can provide and focus their resources on providing the best service to their current customers and less on advertising that seems to be hurting their brand than helping it.

This company, Ipsy, does NOT have enough respect for their own paying customers to send them decent products for their money. I have subscribed to Ipsy for 2 1/2 years now and they get progressively worse each and every month. They continue to bombard me with repetitive products (same stuff every month). For instance, they tell you to fill out a profile of products you use and want to receive yet they DO NOT and WILL NOT send you the products you check on your profile as PREFERRING to receive. It's freaking useless. They pay no attention to the product reviews and continuously send you the very items you ask that you NOT be sent. It's almost like they are playing silly games with people. For instance, I have repeatedly in my reviews asked they not send me blush and nail polish. They absolutely send me blush and nail polish every single month. Why this is, I have no idea. They are ignorant, incompetent and stupid. Don't throw your money to this company. Try Sephora PlayBox or GlossyBox or a reputable business that is fair and respectful to the paying customer. I love Sephora Play and GlossyBox. They are GREAT. You don't have to deal with BS and, UNLIKE IPSY, they are run honestly and professionally. Sephora Play is only $10 a month and they send more products and better quality brands and you get great stuff for your money.

This is just one if my multiple bad experiences with ipsy. I'm curious if anything like this has happened to anyone else with Ipsy. I had a $5 ipsy Cash and decided to purchase one of their daily offers. I then got an email last night stating they canceled my order and wouldn't be refunding the $5 ipsy cash. I emailed them of course to try to figure out what happened... their response was that it was flagged as a fraudulent / unusual charge. I even called my cc company to make sure it wasn't from their end which is wasn't. It also isn't a new card, it's the same one I always use with ipsy. I'm beyond frustrated and to me it seems like they didn't want to honor the $5 ipsy cash. I haven't made an unusual amount of purchases from them either. I usually get something once a month if that. Has anyone else had an experience like this. I'm so frustrated, I don't know if there is anything else I can do. Also if it was flagged why not contact me personally before canceling my order?!? *UPDATE* I'm really in shock right now. So basically when I pushed further to find out what the reason was for them flagging & canceling my order for being fraudulent their response was basically due to their company policy that they couldn't release the information... it's my account WTH! I even responded that to them & this was their response

"As my colleague mentioned, your order was deemed fraudulent per our internal checks at ipsy; I'm sorry that I'm unable to share further info. "
I'm seriously almost to the point of canceling both of my subs from them.

I'm reading reviews of people who clearly are mis-informing individuals about the subscription. After hearing some of my friends subscribed and were getting some interesting products in their bags I thought I would give it a try. When i first went to register is put me on a wait list. It does take all your information and confirms you will never be charged until you're off the wait list and will receive your first bag. You can get off the wait list by sharing them on social media or by just "waiting." I chose to wait and about 2 months later I received an email confirmation i was off the wait list and would receive my first bag.

I have now been subscribed for 6 months with no issues. I have had a bag or a few items here or there that i didn't like but they're great for re-gifting, or trading with friends, family, or online. You really do get quite a bit of full size items from the subscription which makes the value of them excellent. I am subscribed to a few other beauty subscriptions and this one is still by far one of my favorites. I change my survey after every bag I receive to modify it to my liking, and I review every product I get. They seem to be bang on with my selection on products and I feel that people who complain they're not getting what they want is probably because they haven't filled out the survey correctly.

You really can't just pick one category because if they happen not to have any products in your one selection they're going to guess the next best thing. I always select more then one option so that if my first choice isn't a product available at least maybe my second or third would be given.

I recommend people to give a try - and not to listen to people's bitter and impatient remarks/reviews on this site. I don't understand why people are complaining about sharing on social media, no one is making you share it but then you have to wait it's part of the game. You can always go back on social media and remove it once you post any ways what's the big deal? I waited - good things are worth waiting for.