ipsy

I was trying to cancel my subscription for this month as I don't have the funds for it. I was trying to accomplish this before 1pm mountain time since it's the deadline and I didn't want to be charged the $10 for September (I was planning on re-subscribing in October). I went online and tried to cancel multiple times but I never recieved an email to finalize the cancellation process, so I emailed IpsyCare and the person I spoke with said that my email was not registered to a subscription account which is complete bull because I use that email to log into my ipsy account and I even sent her/him a screenshot of my account information listing my email address. I don't know if Ipsy is just money hungry and wanted to slow my cancellation process down to insure that they would get the $10 for September or if the people working at IpsyCare just don't know how to do their job. Either way, I'm not renewing my subscription. This is ridiculous and there needs to be a better system for people that want to cancel.

I sooo wish I had done more research and found this site!
I was sick and had time on my hands and my credit card number memorized. So what's a girl to do? Shop!
I found a list of beauty boxes on Flipboard and decided to give it a whirl.
I ordered ipsy and Birchbox. Birchbox sent me a box asap-and I loved it for $10. With ipsy, I got an email telling me I'm on a "waiting list". Seriously?! Why do you offer your product and then say you don't have it!
I got an email that my second Birchbox was on its way and that's when I decided enough. I went to my account-as prescribed by them if you want to cancel and I couldn't get it done! It would take a book to explain all that went wrong and I could not get it cancelled. So, I contacted ipsy "no customer service"-a complete run around. After sending an email asking them to unsubscribe me-I get an email back saying it might be days. And on and on.
I finally got in touch with American Express and found that they had put the $110 charge through so I not only disputed the charge-I paid $9 to a third party company to get it cancelled. I could have waited for Amex to do it and I'm so fed up I wanted it over NOW! It is finally cancelled.
Lesson learned-reasearch!

I enjoyed ipsy my first year but their samples kept getting smaller and smaller and worse and worse and the second year I made the error of not cancelling on time and then I thought I cancelled after this and they billed $118 for the 3rd year when I thought I cancelled. They send you through this loophole and a game trying to cancel your account. I thought it was cancelled and got charged for another year! Its such crap. They try to post about their legal notice BS about it that they warn you to cancel before the first of the month or whatever but really doesnt work for you when you they autorenew you for an entire year and when you hit cancel and then click the confirmation link they send you in your email to cancel you just go in circles on their website. Currently it seems the only way out now for me is disputing with my credit card company. DO NOT SIGN UP DO NOT WASTE YOUR TIME OR MONEY. THEY WILL CONTINUE TO KEEP CHARGING EVEN AFTER YOU CANCEL!

You cannot cancel, so please save yourself the hassle and just don't sign up. The cancellation instructions are BS there's just no way to get out.

This company is the worst
My product arrived, opened and with no receipt
If you have any issues, you can't get in touch with customer service

I wanted to try Ipsy because I don't like spending big money on luxuries (like makeup), but this gave me an opportunity to try some at a more affordable price. I signed up for the subscription and was prompted with a message that said if I shared said subscription on my social media pages, I would not be placed on a waiting list... So you want me to provide you with FREE marketing for me to receive a product that I have yet to even try for my self?! I don't think so! I'm not going to testify/support a product, company, whatever, that I have no experience with... So I was placed on the waiting list, and at first, I was fine with it, but after a month passed, I got suspicious since I didn't hear anything, but was still receiving their emails. Just for s's and giggles, I checked my bank account one day, and wouldn't you know it... THEY BILLED ME FOR A BAG I DID NOT RECIEVE! Nor did they even tell me I wasn't on the waiting list anymore. I contacted them to be removed from the subscription and to get a refund. Their response: your bag is set to be shipped in a few days. Once you receive your Glam Bag, you may send it back unopened for a full refund, and of course I would have to pay for the return postage. >:/
I decided to keep my bag (just to be done with it!). The items I did receive were good products, but because of their shoddy customer service, I will be exploring other monthly beauty subscriptions. Oh!... and to top it off, the day after I cancelled my subscription, they had the gull to send me a "We miss you" email. Ipsy can suck it!

I've only been subscribed to IPSY for a month and I'm already so done with them. My first bag suddenly disappeared from the app so I had to send them an e-mail to ask where my bag was. Fortunately they replied right away and sent me a tracking number. I was able to receive this order yesterday.

But I have two other orders that I still have NOT received because of "insufficient address" which makes absolutely no sense as they were able to send me my glam bag. I e-mailed customer service about this and they told me that the apartment number was missing from my address. Again, this makes no sense as I was able to receive a package from them in my mailbox (which has my apartment number on it). I told them my address was complete but their representative insisted that they "verified" my address and that it did not have my apartment number. So at this point they're just trying to place the blame on me. Not only that, they're making me contact the carrier myself. I tried contacting the carrier and they told me to contact IPSY. So who's gonna help me? I still have two orders pending from them plus the glam bag for this month. I'm asking for a refund for the two orders because I don't want to give them my money after all the stress they put me through but they haven't responded. I tried to get my bag for the month cancelled as well but they don't do refunds. I think it says a lot about them that they don't do refunds. All in all they are just very inefficient and have AWFUL customer service. Insisting I didn't put the correct address, really? Just admit you're wrong and give me a refund. See photos for reference. FedEx - the one I received. DHL - the one with "insufficient address". Email - customer service not being helpful at all and just insisting that my address is incomplete.

Let me start with I never confirmed my first subscription. I opened a new window and started reading the reviews. I decided it wasn't for me and closed the window before completing so j thought. Anyhow I later received an email saying it should arrive soon. I thought what the hell got excited and waited for it to arrive. I gave up on it and forgot by the time it finally did. Which was the 27th. What a wait and for what eyeliner that disappeared right after applying it I think right into my eyeball. Although I must say it wasn't black all over my face. Oil I was excited about even though it says to try for thirty days to see the difference. The bottle was tiny might last four if I stretch especially means u can try on hair dry skin and wrinkles. Not sure where to start. I don't have my bag beside me as I write this review so I couldn't tell you what the other items were which is to show how impressed I am about them. As for canceling I hope I did right everybody needs to keep their profile open after canceling. Which it says. It will say active status. Open separate email go to site ipsy s email says open confirm and than pull up you profile again on ipsy refresh and it should say status not active. That is when you know you did it right. I will be putting a stop to all charges hereafter. I canceled last night. 12-28-16 now if I am billed I than know what these others are saying is true. If not they should probably go back through the steps carefully.

I changed from recieving products from Birchbox to recieving products from Ispy. Im getting the clam bag and been happy until 1 of the 5 products a moisturizer I received this month has effected my eye's so bad. The first time I used the moisturizer it hurt my eye's so bad I could barely open them all day, so I thought I got it in my eye's but the next day I used it I was very careful not to get in my eyes, but It did the same thing, im sitting here now barely able to write this cause today is my second day of using the moisturizer and ive washed my eyes out several times today and still having problems so im going to the eye dr tomorrow to make sure there is no damage. Ipsy not very kind or caring of their customers, I went to Chat with one of the reps bout my concern and if others have complained of this product but I was offered to join a chat room to talk to other customers for $5, wow! Slap my face. No more chat rooms for me, they could of act concern atleast.

Maybe I should go back back to Birchbox. Trust me Ispy doesn't care to loose a customer, im sure i will have a hard time canceling.

I cancelled my Ipsy bag about a year ago due to receiving a lot of products I wasn't interested in. I received an email today about a free ultra matte lipstick from Colourpop, excited, I decided to resubscribe. I clicked the link and it didn't allow me to select the free gift. Frustrated, I contacted them through email but then saw on Facebook that they respond faster on Twitter. I logged on my Twitter that I do not use. I ended up sending 2 tweets by accident due to me not knowing how to use/navigate twitter. I thought it didn't end up sending the tweet since I couldn't find it, but it was found under a different category on twitter (tweets and replies), again, I do not know how to use it. I thought about how they might want a more private message anyways just in case if they need my email, some sort of confirmation, etc. So I messaged them the situation in one message, and then included my email that was associated to my ipsy in a second message. Later today, I received a nasty and rude email saying that I kept overwhelming them and swamping their messages. Seeming like they were implying that it was all my fault they were busy. There's a way to treat paying customers and word and tone messages. I am a pretty understanding person and don't usually say anything, but the way that lady came off I could not stand to be spoke to like that. On top of the fact their email link didn't even work and was pretty sketchy. I am now cancelling my Ipsy completely and will not return, not even with the "free gifts." Therefore I will be taking my business elsewhere to Birchbox and the actual Colour Pop website.