ipsy

Had to change my card numbers because they take my money every month after canceling but don't send bags anymore. Scam and thieves

Yes i got a small eyeshadow... The full size is 40$. A sample lipliner... The full size is 30$ so the small sizes are 20$ items. Thats how brands like that are anyway. Even full sizes arent economy large, bulk products. If u want that then spend the 15$ on drugstore makeup and buy like 2 full size things instead of 5 or 6 samples with a makeup bag. Btw, where im from paper bags are like 30¢ now so the total will be $15.30. When i felt monthly was too much i went to the button that changes options to every other month or even less. The site doesnt have much to it so navigating is easier then most sites ive been too recently. I even canceled my subscription for the last year or so. I didn't wait till the time of month they draft the bill. I forget if its beginning or end but they list it all over. I canceled right after that month was sent and my account was charged. I chatted online w them and canceled it no problem. Well there was a problem but it was my own. See i accidentally signed up w 2 accounts and i had to find the sogn in to both active to cancel one i didn't want. I cant foresee issues for anyone being responsible and proactive w accounts

You sign up and WHAM! Placed on a waitlist that forces you to spam people to get off of. This is AFTER you've given Ipsy your credit card/payment info.
There is NO customer service line, nor refunds. In my experience emails are automated & do not address your issue. Facebook page comments are answered by 2 women, who I suspect are employees. Tweets are ignored.

They are quick to snag your money on the first of the month, but ship slowly. Shipping is done in three batches, starting mid month. You may not get your bag for the month in THAT month, meaning you might be paying for the next month's bag without having received anything. My shipping estimates & actual shipping dates has change a dozen times, always pushing further & further back. My September bag, which no longer shows in my purchases, still hasn't arrived.

You WILL get to "peek" at your bag before it arrives. I subscribed because I thought it would be a fun way to explore new makeup. I was wrong. My bag, which not arrived, had mascara in it- mascara that has horrible feedback at that. Everyone already owns mascara, that's not exciting. Other items were a mini highlighter, a very cheap shadow brush, gel eye mask things, and a sample of facial scrub. Neither of the makeup items are full sized.

If you cancel your subscription before your bag arrives make sure to write down all the tracking info on FedEx's page, because Ipsy erases it, despite the fact it is outstanding & you had purchased it- it's not in your history- SCREENSHOT that! That is, if you successfully unsubscribe. You choose to cancel & they will ask you why- but you're only allowed to choose 2 options. Below that there is a HUGE, HOT PINK "cancel" button. Below that, in small, very light colored font, is the option to unsubscribe. This appears like this twice. I think it is meant to mislead you so that you remain subscribed/paying. Once you figure that out you will get an email to confirm. You MUST hit the link within to finish the process. I highly recommend that you SAVE the confirmation email you will receive shortly after!

I used to love Ipsy in college because it was a great inexpensive way to try new makeup products. I cancelled after about 10 months because I had accumulated so many products I just needed to get through. I then resign up for the glam bag X back in July of this year, & they sent my bag to my old college apartment even after I put in the correct delivery address when I resigned up.

So of course I reach out to customer support, & they actually blamed it on me because I didn't change my address on the first of July (it's a policy apparently) even though I placed the order July 12th, & how would I even know on July 1st "hmm I may try Ipsy again this month! Better change my delivery address with them because I've moved since I've ordered from them!" Sorry no, Ipsy is the LAST thing on my mind when it comes to updating delivery addresses when I move especially when I'm not actively using it. But to no worry! Because they made an exception for me to actually get the bag to the correct address. How kind <3. I then bring that to the customer service rep's attention because that's an absolutely idiotic policy if I ever heard one. The customer service rep then says that they ALWAYS redeliver whenever a bag is missing which is contradicting what they first told me. So not only do they lie, they also can't cancel memberships when you tell them to the first time. I cancelled the glam bag X subscription obviously because I'm not buying from a company that lies. Yeah, they just changed my subscription to the regular glam bag & charged me. At this point I literally do not care that they charged me as long as I get the product I'm happy. Do not just cancel a membership with this company, contact customer service to remove all billing information because cancelling means nothing to them.

Great products with affordable prices. With only 28 dollars. Ordering already 3 years from this site.

I have been getting the Ipsy Glam Bag every month since Nov. 2017. A few months ago I also started getting the Glam Bag Plus. Starting this month (Oct. 2019) it is IMPOSSIBLE to reach them when I have an issue, which lately is every month... my most recent issue is that 7 of my 10 reviews of my Oct products disappeared as soon as I wrote them then submitted them to Ipsy. The whole point of these sub boxes/bags is to try new products (from high end to low end) AND THEN REVIEW THEM. They're also supposed to be using those reviews to help taylor products to MY TASTES/PREFERENCES. So they started charging more money this month, but made sure no reviews of the products post... shady! If I have anymore issues I will be cancelling and trying Sephora Play or Birchbox... which is a shame because for the most part I did like Ipsy. Sure there are products sent that aren't to my liking but that's when my Daughter & I would trade etc... But they've laxed on service & made it impossible to contact them.

If you want to cancel the option is blocked. You can't speak yo a person and get a circle of premade answers that don't help.

I love my Glam bags. Look forward to them every month.
My favorite refreshments are the dazzling 5-blade razor kit. The bags are so cute.

I do like Ipsy's products, but they are not consistent with their customer service. I got my glam bag with a free gift... Went and unsubscribed from refreshments so I didn't get future charges and my gift was canceled. I emailed customer service and they wouldn't honor it and resend it. Instead, I was supposed to pay more money... That was the solution. It was honestly ridiculous, especially because my bag didn't even come until 2 weeks later. They also didn't want to give me my points that I was entitled to according to the email I was sent when I made that purchase. But then the same exact thing happened with the regular subscription. I clicked a button in my email by accident and canceled a minute later (same as what happened with refreshments) and they wouldn't cancel that... Even though the bag wasn't even anywhere near about to be distributed to my address. It was ridiculous. To be honest... I don't know how they justify running their customer service like this. It's a shame because they have nice products, but I don't want to deal with a company that acts like that

Ipsy is charging my card for products I never got and won't refund my money back. I have told my friends and 5 have cancelled so far.

I was with the company for several years. I started with my glam bag, and when each of the new subscriptions came out, I added them in. I didn't have a problem with them or their service until after the Pandemic. I noticed all of a sudden, not only was I getting things not in my profile, but they were PRIMARILY items not in my profile. I would get one, maybe two, items I could actually use. I tried to bring this to their attention, and instead of checking with tech to see if there was an actual error, I was disregarded, with it being blamed on my reviews, and that profiles are not guaranteed. Before this, I had NEVER had a problem with getting items that fit my profile.

After two emails trying to discuss it and being blown off I gave up. Then my glam bag x subscription came up and I picked my picks on the 3rd. When I got my box, NONE of my picks were inside. I immediately reached out to customer service to try to resolve the issue, and was again brushed off, and told I didn't submit my picks and they could only be submitted in a certain timeframe, completely disregarding the fact that I had told them I selected my picks on the 3rd. They blamed the issue on the app and suggested that next time I use their website. That's it. That's all. They blamed it on user error or app problems, but made no attempt to take accountability or try to MAKE IT RIGHT. In fact, rather than HELP me address the issue, they preferred my cancelling all three subscriptions to fixing a problem with 1 months bag. It says a lot about their company and lack of customer service. I'd much rather go to a company who actually appreciates me. So sad considering Ipsy is owned by an influencer.

Did not like at all, didn't recognize any brand. Probably worth what you pay. Cancelled subscription.

I had to wait a few months for my glam bag because I closed my FB account and could not post about Ipsy. So what. It's only $10.00. I do not see why everybody is complaining about having to wait a while. It would be different if you were paying $100 or more but people. These are samples! So any way, in June I received a sample of Nars photo primer, which I already use, but I was almost out so this was perfect! I would say I will get about 8 - 10 uses out of this bottle. I also received a coral nail polish mini, an eyeshadow stick, eyeliner, and a fabulous smelling body butter that I gave to my friend after she begged for it. I just got the July bag today. I was thrilled to receive a full on, full sized compact with 4 eyeshadows by Nicka K New York. It is very silky and the colors are plum, cream, beigy pink and a light apricot, which are all great. I was surprised to receive a tweezer from Crown Brush because that alone is probably over 10.00. I also got a full size Teez lipstick however the color was not for me but no worries. One of my friends will be happy to put it to good use. The other two items in my colorful little bag are a 1 oz tube of pur-lisse facial cleanser and a. 5 oz bottle of beachy salt spray for hair, by Coolway, for creating beachy waves. I have not tried the last two items. Overall, this is a very good deal and it's fun to find out what I'm getting each month. Plus the bags are designed different each month and are so cute! It was definately worth the wait.

Okay so I still stand by my absolute hatred over this companies polices. So here are a few points of why this company can go to a really warm place in my opinion:
1. Not everyone has all the social media requirements they want in order to skip ahead.
2. Have you seen the annoying postings that are posted if/when you do post on your social media. I had literally ten people on my facebook simultaneously post about ipsy. I mailed one of my friends and she apologized because apparently this stupid system posted the same post several times. In a row.
3. Yes you can wait if you want but to be pushed back two plus months is stupid. No other subscription service I have ever subscribed to made me wait before.
4. I will NOT post on social media because I am not a free walking advertisement. Seriously read the damn posting they put up on your social media pages. It praises ipsy. I won't praise or advertise until I am actually receiving the product and loving it.
5. Lastly their customer service sucks. They are extremely quick to apologize out of their rear if you threaten to cancel. I got a lengthy apology from one of their reps really quickly approx 3hrs after tearing them a new one. Unfortunately she did want conformation on my canceling saying some stupid thing about me being on the next months list and if I wanted she would bill me for the next months bag instead. I responded back telling her I was set on canceling and her response was about 2-3 days later. Funny how quickly they realize they actually want your money when you threaten cancellation, then when they are sure you can't be brought back in they either won't respond or delay the heck out of their response.
*And the only good note is that they didn't charge me for any bags. I think they know I someone you don't screw around with.

So, as a single dad I signed my 14 year old daughter up for Ipsy, BirchBox and Sephora. As a brander and marketer I tend to critique a little harder so please take this review for what it is worth.

First, I do not like the Ipsy approach to Ïf you can get a membership you are elite. This is a horrible marketing strategy when the competition (BirchBox and Sephora) allow you in directly. It screams that we are too busy and can only handle so many. That would be fine... EXCEPT... if she share with her Facebook friends she can get in faster, Let me understand this... If I promote your brand for FREE you'll cut me some slack and advance me, yet I still may or may not get in. This leaves me questioning if Ipsy really wants teen daughters (mine) business over the long haul or not. This approach may work on teen girls, but I am insulted because it says promote use free and we'll put you on our consideration list.

Now to be fair the products are not bad, but the arrival packaging of a bubble wrap envelope compared to a box from Sephora Play or BirchBox is drastically different in nature. If you don't know the difference you'd be fine, but if you compare you'd say it scream we are too cheap to give you the quality package our competitors give you. Again, not bad, just brand perception (something I deal with every day in my business).

I cancelled and I wanted my daughter to make a monthly subscription decision, that I'd pay for, and without my persuasion or personal business thoughts. At the end of the day she chose Sephora based upon product sizes, quality, packaging and the fact of local Sephora stores.

We hope our review is helpful. On a personal not, I would love to see Ipsy grow and become a better brand and even fire their current marketing team and get a new strategy so that they build life long loyal customers. The business model needs tons of work. Don't believe me? Compare the $$$$ numbers of all three companies and see who is doing it right.