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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
2 reviews
0 helpful votes
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Easy to use
April 19, 2017

It was fun and easy to make a video to amuse all of my family. I will be doing it again. Hope there is a birthday video available.

Date of experience: April 17, 2017
California
1 review
0 helpful votes
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From birthday celebrations to holiday humor, jib jab has it all. Our family loves sending, making, and rewatching these short videos. Everyone now expects them this Christmas!

Date of experience: April 17, 2017
Illinois
1 review
0 helpful votes
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The grand kids helped create some of the jibjabs we sent... it was lots of fun and the relatives got a big kick out of seeing them!

Date of experience: April 17, 2017
Minnesota
1 review
0 helpful votes
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JIVIN WITH JIB JAB
April 19, 2017

Have been a member for years, had to renew cause credit card on file expired. But, your site is a lot of fun that I have had thru the years with my
Kids & Grandkids. They laugh out loud seeing themselves as many different characters having fun in your videos--Thanks.

Date of experience: April 17, 2017
New Mexico
1 review
0 helpful votes
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Love it
April 19, 2017

Allays easy and a pleasure.
I would like to see some more new personalized animated cards become available.

Date of experience: April 17, 2017
Ohio
1 review
1 helpful vote
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Not accepted on Facebook!
April 19, 2017

I spent a lot of time designing a video to post to Facebook for my friends and family and was not able to share. Why do Facebook users also have to have a JibJab membership in order to view the video? I had better success sending the same video to my sister through her email address since she is not a Facebook user at all.

Date of experience: April 17, 2017
Colorado
1 review
2 helpful votes
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Very poor
April 19, 2017

Why can't you embed the video on FB? The whole card with message shows up for the world to see in a separate window? So old school. And you guys need more options for bigger teams/more heads. Also I got charged twice for a download. Cancelling now

Date of experience: April 17, 2017
Arizona
1 review
2 helpful votes
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It was frustrating with new app, I was in a hurry and it was faster going thru website than having to re-assign photos from my phone etc. I thought if I got the app it should already let me into my account without jumping thru hoops.

Date of experience: April 17, 2017
Florida
1 review
1 helpful vote
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Unable to Review
April 19, 2017

I was unable to review my personalization and what I wrote before I sent it. I still don't know if it was included or not. Very disappointing.

Date of experience: April 17, 2017
Florida
1 review
0 helpful votes
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Excellent experience
April 19, 2017

Easy to use, lots of good choices and everyone loved them! I will definitely be making many more!...

Date of experience: April 17, 2017
Belgium
1 review
0 helpful votes
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Happy easter
April 19, 2017

Very funny! A lot of likes en reactions. Now waiting for the next event to make a new funny video with the faces of friends and family!.

Date of experience: April 17, 2017
Minnesota
1 review
0 helpful votes
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Thanks for the laughs
April 19, 2017

My family and friends got a good laugh with my lityle shows especially my grandbabies. Ypu let ne entertain them. Ill be using this a lot. THANK YOU

Date of experience: April 17, 2017
Indiana
1 review
0 helpful votes
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18.00 for nothing. What a deal!
April 19, 2017

Saw the ad 2 days before Easter on FB.
Thought 0h cool. I'll make these videos for my grandkids. I spent over an hour and a half finding the perfect picture, oh geez then said sent. Nope never sent. Very disappointed!

Date of experience: April 17, 2017
Virginia
1 review
0 helpful votes
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What a blast
April 19, 2017

Easy to use and great results. Made one with all the family dogs that everyone loves. Grandma doing the jive had the grandkids flipping out.

Date of experience: April 17, 2017
New Jersey
1 review
0 helpful votes
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Need new songs
April 19, 2017

Been awhile since I had jibjab. There is nothing new on here. Need to update more often. New songs and cards

Date of experience: April 17, 2017
Massachusetts
1 review
0 helpful votes
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A fun a great site to use
April 19, 2017

Enjoyable to me and the people I send the messages to.
Easy to use. Just a fun experience for all. Many choices for all occasions

Date of experience: April 17, 2017
New Zealand
1 review
0 helpful votes
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Great fun and easy to use!
April 19, 2017

I've had a lot of fun making Easter e cards and sharing them with family and friends. The process of adding friends is straightforward.

Date of experience: April 17, 2017
GB
1 review
0 helpful votes
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Great impact of videos as birthday greetings. Would like more of a selection for popular song/dance videos.

Date of experience: April 17, 2017
Philippines
1 review
0 helpful votes
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PLEASE CANCEL SUBSCRIPTION
April 19, 2017

NO NEED FOR APP, MADE A MISTAKE, I IMMEDIATELY ADVISED THAT I WANTED THE SUBSCRIPTION CANCELLED.
PLEASE CANCEL THE SUBSCRIPTION

Date of experience: April 17, 2017
Germany
1 review
0 helpful votes
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Nearly perfect
April 19, 2017

Its a great App. It would be perfect working on android devices and download Files were mp4. A little bit cheaper makes it my favourite

Date of experience: April 17, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA