J.Jill

I fully agree with Joy Fs review horrible cutomer service
I ordered a PSm maxi dress - something as big as a tent arrived waited for the neighborhood store to open for return
Got tired of waiting to get rid of this tent dress - used their smart label. Now wonder where the dress is. Go on my account - nothing there indicating they got it. I would not dare to order from them again. Last time I called their recording says March 27th the same as the sticker on the door.
Ella stivers

Very disappointed in this store never had been in Jjill to shop first time, the store manger was on the phone being very loud to a customer about a return the other employees was apologizing for her being so loud an rude, I heard her say her name was Lisa, I felt very uncomfortable so I left want be back this manager Lisa is very disrespectful to her employees an don't know how to deal with customers issues!
Store # 3649

I ordered 4 items from JJill. I opened package only to find out that not one item I ordered was in the package. I wear a 3x and they shipped me a pair of shorts in size 4P and 3 shirts in size S. I can't do anything with these.

Then they offered to ship me 3 out of the 4 items at no charge. One item out of stock and that's the item I really wanted.

Packing slip had all the right items. Poor packing and now a very unhappy customer.

I wanted some compensation for an error that was not my fault!

Why did I used to get beautiful velvet and embroidered linen from J. Jill and now it's all dowdy stretch fabrics for people who work in conservative offices?

J.Jill is a great alternative to LOFT; the quality is much better than most modern women's clothing brands. I am younger, so not everything style-wise works for me, but some of their basics are perfect for work wear in terms of fit and quality; unlike some mature woman brands, they don't go hog-wild with bizarre, gaudy prints and styling and so I guarantee you, regardless of age, there is something for you at J.Jill. I've had no problems shopping and ordering online, and their return policy period is very generous - it's very easy to take a piece to a local store for painless returns. Where I have to fault J. Jill is the in-store experience. The employees (and I have two locations near me) always have a bit of a "what-are-you-doing-here?" attitude towards me. While I understand I don't fit the traditional demographic, I think any store, regardless of brand, should show its customers a universal respect. And no, this is not an imagined chagrin, since I shop anywhere else without this experience (hence why it caught my attention). J. Jill is the only place I notice a bit of a side-eye or coldness. And no, I am not a "tough customer" asking for it- I'm a meek/mild "yes ma'am/no sir" type doesn't have the guts to confront the behavior in-person. Maybe send out a company memo to treat the kids well and think of me as a future investment at least? And to be fair, perhaps it's just the staff at my locations. I save myself the grief by mostly shopping online. Other than that, great brand and clothes!

I am a long time loyal customer who is very unhappy about this year's design changes and sharp departure from the tried and true silhouettes, fabrics and styles that won my continued patronage. This year's collections have been disappointing and it's steadily gone downhill. The past 3-4 months collections have come out and there is absolutely nothing I want to buy. The classic long cardigans, clean looking maxi dresses (without stupid elastic waists in the middle) and tops in nice cottons, blends and fabrics have been replaced by cheap thin poly fabrics and fussy styles with bell sleeves, cut out sleeves, ruffles, ties and all sorts of fashion forward embellishments that look stupid on a mature woman. Also sizing is markedly different. Tees are running very small. Especially in the arms. If this keeps up I will find another store to stock my wardrobe. PLEASE return at least some of your merchandise to the classic styles you sold for years and years. If you want to attract younger new customers don't abandon your existing loyal base. I am extremely disappointed in J Jill this year.

UPDATE 9/10/19: Just saw the new September collection and it's a HUGE improvement! Better colors, many of the more traditional cuts are back and the new ones are flattering and not edgy or odd. I walked out with the largest haul in months. Great new pants, a classic faux suede jacket, classic sweaters in vibrant colors and a really nice blouse. I am very very happy with the September collection. Keep this up and i will be staying with J Jill.

I was very disappointed when I went to a J Jill store yesterday... every label said 'Made in China'. I've been a long time shopper but wont' be coming back again until I see merchandise from the U.S.

I am thoughly discussed with Jjills customer service. The Rep Lisa was horrible and uncaring and her Supervisor Amy was condescending and equally umconcerned. Just be prepared that you will be left on your own here so don't look, for quality service or assistance once you make a purchase. I just hope that these two don't represent JJill's overall policy or standards for customer service.

I go to Garden State Plaza, NJ, and Lark and Diane are so very helpful. I love their clothing and the majority of my stuff comes from J. Jill. Always different things.

Today I just received my final order from J. Jill prior a vacation. I can't tell you how disappointed I am. I'm so tired of having to order 2 to 3 different sizes - usual size/smaller size/larger size - as nothing at all fits as expected. I really don't understand the problem. You've been around for years. This isn't a group of students making clothes. Why on earth can't I wear the size I wear in every other store? I've ordered over 45 items and have returned all but a few in the last two months. The quality - sheer blouses (suggesting a cami) in mid-summer. Who wants to wear layers in 90 degree heat? Tops are too short, too long, too sheer, require ridiculous hand washing or ironing procedures. Shoulders are in the middle of your arm and armholes reach your waist. What the heck? The waist of pants are not fully sewn in? Expensive t-shirts and tops pill and unexplained tiny holes show up. When you find something you like that fits and doesn't fall apart after 5 washings, it's never made again and you are out of luck. I can't understand why I kept trying with J. Jill, but you've now beaten me down. Who is your customer? Sadly, not me anymore.

J Jill has been going down hill overall.

Their clothing quality is has been consistently on a decline.
Their buyers keep missing the mark.
Their stores don't stock what they used to stock: size and variety-wise
Shipping: $17 to ship 4 items that arrive in 7 - 10 days? What?
Their "New Talent" in stores don't know me, they've taken away many of the sales staff that knew me, and that were close to my age, replacing with younger people that don't even want to wear J Jill clothing. (why put Millenials in a store key holder position when they don't know anything about what my needs, wants, desires are!)

Their new website is horrible; slow to respond, no multiple promo codes allowed on checkout (and YES, they previously allowed for it--whether intentional or not... it's a take away now). I would love to speak with whomever authorized this horrible experience to launch.

Bye bye J. Jill-it was a nice experience before making all of these changes. Maybe you should have asked some of your customers about their needs.

So sad that JJill was bought by Talbots! It's no longer unique but a boring extension of Talbots blah clothing. Why would they buy it to only make it carbon copy of their existing store...?

Horrible customer service, I purchased products online and paid a huge shipping charge to get the items before I went on vacation. Did not receive the items as promised, I returned my entire purchase and received a statement with a late charge, I called customer service and they said the return had not shown up before the billing cycle it would drop off. I received another bill with another late charge! The credit did show up but the late charge did not drop off, so I received a second late charge with interest! WTH, I called and said I am not paying this, i even spoke with a supervisor, David told me that he would waive one late charge but only if I did not cancel my account, I said I would cancel my account if they didn't fix this. I believe that is illegal to extort customers with fees. I told David that I would pay one late charge ad then call back and cancel... he could have cared less, cancelled account, will save me, not them. Beware of J. Jill. I have so many friends that have had issues with them, no wonder their rating is so low.

J. Jill's steady decline continues. Every piece of overpriced clothing I've purchased from them after 2000 has fallen apart rapidly. Anything knit is full of holes within 5 washes. Their prices are obscene, their shipping and handling fees are among the highest you'll ever find, and their return policy is pretty much nonexistent: You can return something that you don't like, but only if it's "unworn, unwashed, and still has the tags attached." Because that's how you find out if you like a piece of clothing--don't wear it, don't wash it, and never take the tags off. They will not take anything back that disintegrates, which is damn near everything. I remember back in the 1990s they had some lovely, feminine pieces in velvet, gorgeous embroidered blouses, and sweet homegoods. Take a look at their clothing line now. Sixty cardigans that are based on the exact same shapeless-sack pattern; horrible prints; t-shirts that (sorry to beat a dead horse here) just FALL APART.

How do they stay in business?

I have shopped JJill since before they had brick and mortar stores. Back in the 90's and early 2000's I would be so excited for each new season of clothing, looking forward to rich colors and interesting prints and garments that fit my not-exactly-slim shape in a flattering way. I've stuck by JJill despite the fact that both quality and aesthetics have gone down but prices have stayed the same or increased. The colors for the last few seasons have been muddy and the garments seem shapeless and unflattering. I read the other reviews and agree - I have a number of garments that i still wear from the old days - a beautiful teal silk blouse, a deep fig corduroy button-up tunic, and several beautiful, lightweight pure merino wool sweaters. I bought two colors of the same sweater last winter that fit well, but after they were washed (according to label directions) they shrunk just enough - in the bust area only - to make them unwearable. I didn't try to return them. There is rayon in most of the sweaters now and it shrinks when washed. I'm afraid to buy a JJill sweater these days. I was looking forward to the September collection but after paging through the catalog that arrived today, I didn't find a single thing I wanted to buy, so I went online to see if there were other offerings that would appeal. Normally I find at least one or two, but NOTHING. Not a single thing. Just because we're mature doesn't mean we want shapeless, bland clothing! How about some tailoring? Please JJill? Get your mojo back before it's too late!

Back in the day, JJill was my go-to store. It had beautiful, unique clothing that you couldn't find anywhere else. I still have a black leather jacket and a gorgeous heavy black cotton cardigan with the most beautiful and unique embroidery from those days, hoping I'll be able to wear them again someday. Then JJill seemed to lose its way. The styles became drab and frumpy, two adjectives I see a lot in reviews. I ordered once several years ago and the quality control and sizing was so bad, I never ordered again. Then one day a few weeks ago, I saw the most beautiful clothes pop up on my Facebook feed. It was JJill's new coral line. I couldn't figure out what size to order from the catalog, so I made the three hour round trip to the nearest store. It was like the old days! I found so many styles in the store that I wanted to try on, and everything coordinated with everything else. I left with three beautiful outfits, but it's a good thing I went to the store, because I wound up with everything from a size small petite (their tops are VOLUMINOUS) to a 14 (pants that I wanted to wear to church without looking like leggings)! Fortunately, I had a salesperson who was able to think outside the box with sizing. I also love that the catalog seems to offer nearly everything in tall size. I can't give 5 stars, because the sizing needs to be more consistent, but I hope JJill is on the right track again. I haven't washed anything yet, though, and I'm a little nervous after reading some of the reviews. I'll update after a few washings.

Great clothes. They don't allow use of a gift card to be used like cash. Gift cards can't be used on promotions. Was forced to pay full price to use my gift card. Never again.

I recommend Jjill for the comfort and design of their clothes. I've had no problem with shipping, the fit or the prices. They represent their company well. Go shopping and enjoy.

What ever happened to the clothes once made of cotton, wool and silk? JJill was my fave. Now it's all clingy greasy feeling flowy blowy uglier than ugly, no style, washed out color. What happened?

I ordered online while the local store was shut down. I wanted to return items but didn't want to pay an additional $6.95 shipping as we have a local store. I called the store repeatedly to check for any information about reopening and got the same outdated recording that they would be closed until March 27th. This was in April. I called 'customer service' & was told I would have to sign up for emails to get store information.
Other businesses in Texas are anxious to get back to business and reopened last week (May) but JJill remains closed. I went by the store today & saw someone go in... however, the door was locked and a VERY rude woman opened it and told me they were NOT accepting returns. I had trouble understanding what she was saying because her mask was so heavy.
Poorly managed businesses are using the Covid situation as an excuse for their bad business practices. On the local level, we did not have a serious outbreak of virus. There is NO excuse under any conditions for the lack of consideration for customers. I can spend my money elsewhere and intend to. JJill has a bad attitude toward their own clientele. This is not about 'keeping our customers safe'... it's about bad management making excuses. There are plenty of places to purchase clothing and for less money. I will NOT be back. Judging from other reviews, perhaps its time for JJill to keep the doors locked and shut down.

Susan Pulchalski claimed manager of Dana Park Mesa AZ, J Jill Store would not allow me to shop and refused to ring up my items, she was threatening me regarding calling the police, when I was trying to educate her about the medical condition exception for mask wearing.
I can not wear a mask and have a medical exception (through Maricopa County mandate) due to being a severe asthmatic. Meaning I can't breathe in my own CO2 or I can literally die.
I was the only person in the store other than Susan and one other employee, both who were standing behind glass and more than 6 feet away from me. I was there for a good 15 minutes shopping before she even noticed I wasn't wearing a mask.
I offered to show my medical information and doctors notice, she refused to read it and said it was company policy not to allow people who do not wear masks to shop in the store no matter what the circumstances.
I was discriminated against for having a medical condition and refused service.
I was astonished!
I have been a J Jill customer since they started. Not anymore!
I will definitely be contacting an attorney regarding this discrimination.
So sad.

Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.

I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.

The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.

The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!

That just tells you they have no confidence that the customers will be happy with their products.

I love Jjill! Quality of fabric and design. Service is great and the personnel at the stores are awesomely kind and respectful. Again, I love Jjill.
Es durable, no se desgasta fácilmente. Siempre te ves bien. El personal es muy amable. Me encanta Jjill.