J.Jill

Why did your company remove customer reviews from each piece of clothing? I enjoyed reading them especially from people my age and body type.

I purchased a dress, full price and when it arrived it was crap and cheap fabric I wrote a review and it was rejected by JJill, so reviews on their site can not be trusted

JJill decided to eliminate product reviews comments. They were very important to the shopping experience. I no longer purchase because of this.

Received recent catalogue of J. Jill. Beautiful and unique clothing. This is the J. Jill I remember. Excited to wear my new items!

Was one of my go to stores but for the last year the clothes have been boring and frumpy - but still expensive.

I just got a linen shirt, and it was the 2nd shirt that fell apart after wearing it once. Never again.

Their clothes are good quality and style.
I love the feel and the

Colors! They have a new repeat customer.

I've been a very long time customer of J Jill. In Dec. 19 I placed a credit card web order of $118.04. The bill due date was 2/2/20. I was also dealing with cancer treatment exhaustion and paid the bill in full by phone on 2/4 2 days late) On 2/9 I rec'd an email saying my credit card statement was now available. It showed a balance of $29.60 due 3/3/20. It said nothing about it being a late fee. I also received NOTHING in the mail. Today 3/11 I get another email saying I now owe $58.60. I called the J Jill customer service number who then transferred me to the "department that handles credit cards." I ask what the $58.60 is for - he tells me 2 late fees. One for $27.60 and the second for $29.00. A total of $58.60 for being 2 days late on the original bill is outrageous I told him to cancel the account. He says "if you agree to keep the account open I will waive the late fee. I agreed to that.
He then says, "I am waiving the 27.60 plus the $1.40 interest charge"' then says I will still owe the 2nd late fee on the original late fee - the now waived - late fee). That total now due, he says is $30.40. This Is ridiculous and I tell him again to cancel the card. He tersely replied, "So you agreed if I waived the late fee (which I assumed was both for $58.60) you'd keep the account open and now you're saying you won't." I confirmed that was correct. And he said he cancelled the card.
So for $30.40, J Jill you not only lost a long time, faithful customer, you've gotten another poor 1-star "stay away" review, damage to your company, reputation, and future business as Ill not recommend J Jill on social media or to friends.
Was it worth it?

J. Jill continues to tout that their clothes are made for Everybody, however they are NOT. The clothes have ridiculous sizing. For example, a petite size extra small top usually has a bust measurement of 40-45! Who ever Heard of that. The tops are so huge with cheapest material they can squeak by with, mostly A-line in shape and they add side slits to boot! Just because people are getting larger, a small should still be a SMALL. If you have a 34" bust, a sweater or shirt should be 36-37" WITH SHAPING AND DARTS FOR A NICE LINE. No, their small is sometimes 46" in the bust! A Normal sized person who has worked out and eaten right all their life has NO chance of finding even a T-shirt to fit. They are HUGE! I can fit 2-3 of me in it and I am not too thin, I am Normal sized. It is Very frustrating. The fabric is cheap mix of all kinds of materials to make it the cheapest for them. It fades, shrinks, and/or stretches out. There is NO facing around necks or arm holes or at the bottom of their tops. The pants Pull on so they don't have to use a real zipper (which costs more), yet they charge way too much for their clothes. I used to love J. Jill, but for the last 6 years or so, the tops keep getting larger for the same size. I wear a small tall. The sleeves are ALWAYS too short and the people who wear regular smalls buy up all the tall long sleeved tops for the extra length of the sleeves so they sell out of small talls quickly because others who are NOT tall, buy them for the sleeve length! It is ridiculous. Pants are now ankle length and come above the ankle so that in the winter your booties don't even come up to the bottom of the pants and there is a gap. The pants and jeans should be Normal length for at least winter time to be warm. There are NO MORE 34" length pants... They are so cheap they even try to save on material at the bottom of the pants, and instead keep adding it to the voluminous tops as they get bigger and bigger. I closed my account and feel cheated and lied to about how they cater to Everybody because they don't. Beautiful colors of spring and summer draw you in and then you get cheated. I just don't get it!

Ilene in customer service yesterday with solving an issue with my bill. Thank you, Ilene.
Gene Berry

Carin helped me and she was amazing. She treated her customers with respect and she treated everyone nicely.