Joann Fabrics

I've been a loyal fan of Jo-Ann Fabrics for years but I've reached my breaking point with their policies & lack of common sense. Their website is so screwed up & their app is even worse! I kept trying to place an order online & there was an error with posting my payment & my purchase history didn't show anything went through so I kept trying & next thing I know I'm being charged for the same order 3 times & then there's another charge for a smaller amount that I don't know what it's for & neither do the employees! I contacted their customer service & was told an order can't be cancelled once it's place but I can return any I wanted items. Seriously?!?!? So if my card was stolen & someone else made purchases, I'd need the items to return them?!?!? Thanks Jo-Ann, I'll never be coming back to your store or website!

I always get good service at my local Joann, however when items i ordered for pickup are out of stock and they are canceled there is a hold for the original purchase for days and they also charge for the new amount. If you are on a budget that hold for the original amount can cause problems especially if you need to make a purchase to replace the items that were canceled or need that money for something else. Don't like it.

I purchased a large order from this Joanns in Franklin, TNand was told they didn't have the people to put the merchandise out. When I picked up in store 3/4 of it was not there. I paid using another party, now I can't get a refund for items I didn't get. They do not answer their customer service number. The manager hung up on me twice because she could t figure out how to place the phone on hold. All I want is my money back for the items they did t have and no one will help! I will never ever shop Joann's online or in store ever again!

I purchased an oliso iron from them for someone for Christmas. The box was open when I received it. They refuse to take it back. They say it policy, because it is open. I received it open and they don't take electrical items back. If you don't take them back then you shouldn't sell it. If we receive it broken especially. This is bull crap. And I won't purchase anything else from them except their cheap fabric in store only. No more online orders.

Ordered 6 bolts of different fabrics. Got 3 bolts as ordered but I received the others in miscellaneous pieces - not usable if you are making clothing. And 3 yards were totally cancelled. I got taken by JoAnn's about 8 years ago with them sending me scraps of fabric instead of bolts & swore I'd never order from them again. I gave in because they finally had some pretty fabric & I figured by now enough people had complained that they changed their policies. Never ordering fabric from JoAnn's again.

My orders, when using coupons, get cancelled, but when paying full price they seem to go thru. Apparently they didn't pass the verification process? Called that department, left several messages, no one ever gets back to me. This has happened several times over the past few months, I even called my order in…same issue, and customer service states they cannot help, it has to be verification dept., that deals with this. Sale items and coupons seem to trigger this, but they let you pay full price without any verification issues?!?

I recently ordered a 10 ft length of drapery tape. What I received was 3 separate pieces. I want to return this mess for a refund but Joann online wants me to pay the postage to send it back. If I were able to shop in person I would never have accepted the scraps they sent me. Joann will get no more business from me.

When you add in your coupon no discount is taken. Then you read the fine print and see why the coupon for such as "15% off total purchase " is not valid. Then you apply "free shipping" and they actually charge a small amount. I tried 15% entire for healthcare workers sine I am a nurse and that doesn't even work. Ugh.

Filled my email repeatedly with spam because I applied once for a discount (which I didn't use because their prices are too high despite the discount). Unsubscribe button doesn't work. They want you to fill out a lengthy survey with all of your personal info to unsubscribe. IDIOTS!

Went on their app to find a yarn I need for an upcoming project. App indicated that my local store had 6 skeins of the one I needed. Ad said that it was 20% off ONLINE ONLY. Ok, great. That means it's not on sale in the store and I can use my 50% off coupon. Drive all the way to the store to discover that it WAS on sale, for a measly 25% off. Yeah, I know that doesn't sound like a big deal. But when you're talking about needing many many skeins, that adds up.
This equates to baiting customers. Very unethical!

Ordered on line 10/31 said would be delivered 11/8. Not happen till 11/9 but still not delivered even though they said it was. Now informed will not do anything till after 10 days. Eve suggested I wait till following Monday or 14 days. For me to get credit. Do not trust if you need anything. I won't ever again. Shame on them. Would only reship for same thing to happen again. What horrible service

My package was missing 4 large plastic file boxes. Once it arrived and I noticed this, i reached out to ask about it. That was 6 days ago and they kept telling me that their records indicated that they shipped the boxes and they've been doing their investigation for a few days now.

I just don't understand how they can take peoples money and ship half of the items and pretend they shipped the full order.

I will be calling my card company for a reimbursement.

Don't buy any electronics from this company. You can't return them. They lie & say you can to make a sale. I am no longer a customer of Joann's after 40 years and thousands of dollars spent over a refund of $80+ dollars.

Waited in line forever to buy a sewing machine at the store in Clinton Utah. I bought an automatic my wife wanted a manual. Took it back the same day waited in line forever again and was told Joann's doesn't except returns of sewing machines. Had we been told that when we made the purchase, we never would have bought it. I truly hope they go out of business. Hate this store.

I ordered fabric before Thanksgiving and as of today, 12/14/2021 I have not received my order. I contacted Customer Service last week and was assured it would be here 12/13/2021. No package. Never again will I order from them.