Joann Fabrics

I received a birthday postcard from Joann for 20% off purchase. It does state,"includes regular and sale priced item". Also says,"excludes clearance items doorbusters and remnants". I bought a sale priced item and expected to get 20% off as the postcard states. Cashier did not give me 20% off and when I asked, he said it's already discounted. I explained to him what the card stated, he would not even look at the card and refused to give me the 20% off. When I got home I looked online to see exactly what a doorbuster was just in case that was the issue, it was not. I clearly should have been given the 20% off. I wrote a complaint to the company and I did get a reply back that I was not pleased with. They didn't explain anything about the postcard or why I wasn't given the 20% off. They only apologize that I was not pleased, and then had the gall to invite me back to Jo-Ann's. That will never happen again. Once I thought about the response back to me, I realize that it was a computer automated response. Don't even bother submitting a complaint because customer service is not even reading them. Very poor business ethics

I ordered my fabric and notions online on Cyber Monday and there has been NO activity to process my order and no answers to my queries about my order to customer service.

Today I walked out without buying what I had brought to the counter to purchase. First time ever! It was President's Day and none of the sweet, helpful sales people were working... at least none that I encountered. Once again, the coupon scam was in place. With two 50% off coupons and the "20% off of all purchases" in hand I carefully picked out the items I had come to buy. When I got to the counter, I was told that the 20% off "your total purchase" did not apply to my purchases because I had used the 50% off coupons. This restriction has never (to my knowledge) applied on these percentage off days. And I have shopped at JoAnn's frequently... and I mean frequently! Ok.
So there was a change of policy without notice. It was in very tiny print on the coupon. This reversal of policy has happened on other situations where coupons were involved. That's how you get charged without realizing that you haven't gotten the discounts you were expecting. You get used to one "policy" and never think to review the total bill (which is higher than expected). When I questioned my bill, the woman at the register said "honey, just slide the card" and pointed to the card reader. She kept repeating in an impatient way "just slide the card" and pointing. Mouth open I turned away and said "just keep it." In her acid, patronizing voice she replied "now you have a nice day." Another word of warning... expect to be cheated and question every single purchase if you use coupons. I, for one, will not shop in our Tucson store unless I can be helped and check out with the honest and respectful employees who have made it a pleasant experience. I see negative reviews of the website, but the store can be just as problematic.

The JoAnn Fabric website must have been developed by the same hens with limited skill sets that also work in the stores. JoAnn has the monopoly on fabric in my region (I won't 'donate' a penny to the Church of Hobby Lobby), but my store gets picked over very quickly so I am forced to go online sometimes. Last September I ordered 2 yards of specialty fabric ($24.99/yd.) for a Halloween costume. I used a gift card and exhausted the balance in that order - with the ridiculous shipping rate I think the total came to $68 and change. Like a NORMAL person, I through the spent gift card in the trash.

Long story short, I was notified 2 weeks later that they will not be fulfilling my order and the amount will be credited BACK TO MY GIFT CARD. I called customer service and was read several scripts about their various policies and for MY PROTECTION, the gift card's number was not viewable to them. Also I felt like I was back in 1st Grade when she offered up her personal opinion regarding my NOT TAKING RESPONSIBILITY FOR THE PROBLEM I CREATED by tossing a gift card with a zero balance.

There's a JoAnn Gift Card in a landfill somewhere with $68 on it if anyone wants to go digging.

Why whenever I order something from Joann I get a " There's a delay" email?!
This will be the last time and lesson learned.

I am done placing orders. They just can't seem to get shipping orders correct. Very disappointed twice

I WILL NO LONGER BUY ANYTHING FROM JOANNS. I REFUSE TO SUPPORT THEIR RADICAL AGENDA. SORRY FOR YOU JOANNS, IVE SPENT A LOT OF MONEY AT YOUR STORES BUT IM DONE. SEE HOW FAR BEING "WOKE" GET'S YOU.

Ordered card stock from my local store 11/2. I'm disabled so I do all my shopping online.

1) it states I am shopping in my store NOT halfway across the country. I find out that is a total fabriction! Had I know this I could have sent hubby to pick up my order that day. I have been waiting a week with yet another week to go!

2) it takes 3 days to be readied for shipment & states it will arrive 11/8! Okay not happy but nothing I can do but wait.

3) on 11/7 I check progress to find delivery date has been put out a week with no email stating this which I had requested to be notified of any changes.

I email JoAnn's telling them I am displeased they do nothing but say it's not their fault & close my complaint with NO RESOLUTION nor APOLOGY!

I WILL NEVER BUY FROM THIS COMPANY AGAIN. They are the worst online store I have ever had the displeasure of shopping in & I do all my shopping online so that is really saying something. I give them a big fat ZERO rating not even 1 star for their incompetence & piss poor customer service.

I'm happy to live so close to Joann Fabrics. At least I don't have to buy subpar Walmart crap. Staff is always friendly!

Never buy anything with a cord they will not replace it. I will never buy from them again. Bought machine and don't even work.

My name in Bret and I am from Berea Ohio. I was today the August 15th 2020 at Joann's fabrics at Middleburg heihgts Ohio. I ask employee at the cutting table if she can help me or point me to where I can find the cushion which go on the hand wrist and hold pins. She said she is busy and I have to wait. She was cutting about 8 different fabrics for customer which took almost 25 minutes. But I waited patiently. I ask her if she is the only one in the store and she replied no but they all busy. So I waited. When she was done she come over and I ask her if she can show me where to find my item. She told me next isle and walked away to help other customer not giving me chance to ask her again. Well I went to the second isle but could not find it. So I ask her again and she said I must be out and I am busy with another customer. I felt she was not done with me. But I guess she was done with me. But she also tell her co-worker next to her to tell me. The co-worker was the same. She just said next isle. I said I don't see it. She said well I can't help you. Maybe they need look in the back and restock the item. But no. Very unprofessional. Maybe because I am a man and I don't belong in that store? I don't know. But I will never ever shop in Joann's fabrics stores again and will advise everyone to do the same. I tell you this was not the first experience I have with this company. I was there 4 or 5 times over past year. And Everytime is the same. No help at all. They give you feeling like they are doing you favor to shop there.

I purchased an absolutely beautiful wreath online. It was shipped just hours after I ordered it and arrived a few days later. Gorgeous. I showed it to my mom and she looked online as well as she was looking for one for over her fireplace. She found a few, all were said to be available in the store, so we went to look to see them in person. Aside from a Christmas wreath or 2, there were no wreaths to be found. We did find some Bloom Room stems which were advertised as buy 1 get 3 free. She had been looking for these to put in vases so we spent a good amount of time going through them and finding the perfect ones. When we went to check out there were 2 customers who entered the line just before us. The phone started ringing so the cashier picked up the phone. When she was done it started to ring again, and rather than calling over the next customer she answered the phone again. So we all just stood there looking at each other. She finally put the second call on hold and helped the women in front of us. When she was done with them she picked up the call on hold and told the person on the other end "I'm sorry I checked and we don't have any". Clearly lying to the customer, which is not something you want to see. THEN she called us over, rang up our stuff and it was almost $50. We told her what the sign said to which she replied that all of them had to be the same. It said that nowhere on the advertised signs, which would have been helpful to know. She really had no interest in our situation so we just left everything on the counter and left. We would have been fine with this requirement had we been informed of it. Frustrating to spend so much time shopping for something only to get this screw you attitude. I work in customer service and would never treat customers, in person or on the phone, in such a poor manner. But based on reviews, this seems to be the norm for this store. Part of this is the fault of management, if you allow it, it will continue. But there's some responsibility on the workers here as well. We have other options and will use them instead. And as good as my online experience was, I won't order from them again. For the record, we were at the Centereach, NY store. (Not that anyone from this company cares)

Dear Joann Customer Service,
I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic!
How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com. I would very much like my comments to be sent to your corporate office. I'll be sure to post them online as well.

I will never order fabric online from JoAnns Fabric again. I ordered 5 yards of one fabric. I expected one continuous piece but they shipped the material in two cuts of 2 yards and 3 yards. I also ordered 4 yards of another fabric and received two cuts of 2 yards each. I attempted to return the material at a local store but they informed me I wouldnt get credit for the shipping charges. I decided to ship the fabric back with the hopes of receiving credit for shipping. After communicating with JoAnns that I didnt make the error, they issued me a one-time credit for shipping.

After reading several complaints regarding JoAnns handling of customers in stores, I realized I have had some of the same negative experiences i. E. poor customer service, not enough staff to manage the stores and long lines at the checkout.

The executives at JoAnns Fabric understand that crafters seeking supplies have limited resources. Therefore, providing quality service in stores and online isnt important to them. It would greatly enhance their business if they could improve their policies on providing good customer service, institute better operating procedures, provide more training to their employees in stores and in their warehouses where fabric is cut and shipped, and finally, the inspection of orders before they are shipped.

The following review was censored by Joann employees - I purchased these Boye crochet hooks but replaced them with another brand from Amazon w/ rubber handles, as these hooks are very uncomfortable to use. My order for multiple items was broken up into several packages. This item took SO long to be packed up for shipping that I checked Joann website to see if it was even in stock. IT WAS. Delivery was so messed up by FedEx that Joann ultimately refunded the item price AND the total shipping cost. This was good as one of the hooks was bent just enough to render it unuseable. I had already ordered and received the better quality hooks from Amazon.

This wasn't the only time Joann completely messed up an online order. I tried to purchase white linen but received light brown / tan linen instead. The photo on Joann website clearly shows WHITE, so when I complained, I was fully refunded.

Additionally, Joann remained OPEN for in-store purchase throughout the pandemic lockdown - their EXCUSE was "essential mask making" materials, which is LAME. Joann has placed a higher value on their profits than on your LIFE. Doesn't that just stink?

I use Etsy and Amazon far more often than Joann, as I resent their lack of ethics. Time and time again, Joann has proved to be below the mark for quality & customer satisfaction. In other words: JOANN SUCKS! Don't trust them.