Joann Fabrics

I placed an order a week ago and it never has shown up in My Orders in My Account on their website. As soon as I saw it was missing from My Orders, I chose contact us on their website and tried to open the chat option. The chat option didn't work. Each time I clicked on it, it took me to the same form that I was taken to when I clicked on send a message. I immediately sent a message asking them why my order wasn't showing up in my orders. No one answered. I waited four days and sent an email to their customer service email. No one answered. Fortunately, I took a screenshot of the order when I placed it so I'd have the order number. When I put in the order number under track my order, it does show that I mad an order but it's been on processing for a week now. Yet, in spite of the fact that its looking like I'm never going to get my order, they sure as heck took the $114 out of the account I charged the order to.

In addition to this frustration, when I tried to place the order the website kept messing up. It accepted my coupon code six times in a row yet each time I started to complete the order and the coupon code would disappear, so I'd back out and put the coupon code in again and each time the same thing happened until the seventh time I put it in and that time the coupon code remained all the way through checkout. But, then my order didn't show up in my orders.

In addition, my last order with them, I ordered an expensive rack system for storing my jewelry supplies and I ordered the large one and they sent the small one and I never did get responses to get that resolved, so I've had to settle for the small one. They used to be a really good and reliable company so I thought I'd ignore that mistake and try shopping with them again but now that I'm having a second really bad experience I think I'll take my business to Michaels stores from now on.

During this virus time, I decided to order some fabric to pick up, first order. I ordered 7 days ahead of when I was to be in town so could pick it up (45 min drive). I got there and no fabric anywhere, I asked the gal who cuts it, I called ahead to see the process and when I got to the register I asked them also, nope no order for me, mine was given to someone else who ordered the same thing and none in stock. This is on a Thursday. SAT I get an email to pick it up so I was thinking - REALLY? I ask my husband to stop on TUE because email says I have 3 days to pick it up. Tue I call and speak with the mgr. He won't even take my order# to go see if it is really there. He asks when I ordered and tells me too late 10 days and it is cancelled. Why? When I get an email that says it is ready? I have 3 days to pick it up so I don't get it! He tells me you have 10 days from date of order and it's over 10 days so it gets cancelled. I look at my email and one says pick up Tue May 5th and next says it is cancelled on May 6th - so if I was coming on May 5th why wasn't it there? Also, mgr tells me he has to go so he can answer another call ma'am! What? I'm not a customer with questions? So... NO so sorry, we could cut it and get it ready for your husband to pick up or I could call the Elk River Store and see if they have it, this would be closer for you to come to pick it up. NOTHING. So guess ordering does not make any sense then, if the mgr of the store tells me I can come to the store and pick it out myself! Where is the customer service. I did give them grace the first time because I understand they are probably understaffed and busy at this time, not a very good system with orders being given to all stores but the 2nd time trying to pick it up and getting put off is where I think it was time for customer service. Really not very happy. I have spent LOTS of money at this store.

I submitted an order Sat 04 APR 2020. Order was accepted - Singer 4411 and misc. Fabric. Never received an email. 05 APR 2020 Drove the the store from Methuen MA, waited for more than 2 hours - staff was strolling in and out with NO sense of urgency. May have filled 7 small orders while I was there for more than 2 hours. I saw three employees.
Went home, waited for an email. Never received it on 05 APR 2020
Received email on 06 APR 2020, saying Oops, no sewing machine. Really "Oops" no sewing machine. You have 3 days to pick up the rest of your order.
Called, spoke to someone who explained your ordering system isn't able to "really" know what's available. - I think you need an update!
They said I had until Wednesday to pick up the fabric.
Phoned them on 08 APR, to make sure Order *******8117 was still there, she knew my name and confirmed - yes it's still there.
Before leaving the house I checked online for their hours, which states 10-7.
I drove AGAIN, from Methuen to Seabrook arrived at 4:26 - only to find a note on the door. We closed at 4PM. REALLY... Why a note when all ordering takes place online. Have your IT system update the hours if you need to close.
I then phoned Methuen, who explained the resourcing issue, and how all they're doing is answering phones and cutting material. Yes - I know. My entire family is working on the front lines! That's why I need to make masks!
Dear HR:
Learn to run a business during a trying time such as this and if you can't close a few stores. You shouldn't be essential if you can't provide for your customers who need you during this time. If your stores aren't able to staff appropriately, combine staff in one store, close others and for the love of GOD... hire an IT dept. that is capable of updating your website real-time. FIGURE IT OUT!

I had a project I wanted to tackle on a Thursday night so on Wednesday morning I hopped onto Joann's website and placed my online order so I could pick up my items that night at my local store. I printed up my receipt and it stated that this order was being sent to my home. I called the local store and asked if they could change the status of my order to store pickup rather than wait for the Ohio facility to cut and ship my items. They referred me to the national Joann help phone number. Once I actually spoke to someone (after being on hold for fifteen minutes) I was told that what I was asking was "impossible". I explained I was under a deadline and waiting for the item to be shipped wouldn't work for me so she suggested that I go to the local store, buy the same items, and when the order (that wasn't processed yet on their end) was shipped to my home, I could return it to the store. All this seemed like a lot more work than cancelling my order and filling it at the store but I wasn't getting any common sense help from their end. Thursday morning I stopped by the store and purchased what I needed (and my deadline was met). When the other items arrived they came with return slips and FedEx labels so alright, no biggie. I dragged both packages to FedEx and they told me that they gave me two identical shipping labels and they could only send back one item, Ugh! So I went to the store with the second item to return it. I didn't have my receipt so the cashier used my credit card number and low and behold, "we don't show this in our system"... what? I bought it less than a week ago! I was given store credit and for $20. Less because they use the lowest price they can offer the item for. Joann fabric... horrible website (I was told I didn't check a small box when ordering and it happens all the time), poor customer service, (pretty simple fix but it was "impossible" for them), poor follow through (wrong shipping label), and failed in store experience, (my transaction couldn't be found after a week). One star too many.

I placed an order for some batting. 6-yards. I received an email the day it was to be delivered that it was delayed due to address issues and that it would be delivered the next day. Ok so two days I have to sit and wait for this package. Im home in my living room working not 5 feet from the door when I receive a text that the package is at my front door. I check just encase I was in the kitchen or something but I know that I didnt hear anyone at the door. The package is not there. So I check with my neighbors as the message suggest I do just encase It was delivered to the wrong address. Not there either. Seeing as it is the weekend I have to wait til Monday to contact them as they never provided a tracking number to me for Fed Ex. I called them and got the tracking number called Fed Ex and filed a complaint. I received a call from Fed Ex and the claimed that Joanns left a number off of my address and that the package was delivered to that address. Wrong because that address does not exist so Im not sure were you delivered it but thats not it. So I called Joanns back they issued me a refund and reordered it for me no charge for shipping this time. So I sent it to my parents home this time because I have always received packages when sent there no problem. Same issue. Got email and text that package was delivered and is at the front door. Its not there. So I called Joanns back and they state that they would issue a refund and thats about all they can do. I asked about maybe having it shipped to the store for pick up because I really need this batting to finish some orders and was told that that was not an option. They really seem to not care about customer service and could just really care less about the fact that they or Fed Ex who ever is at fault keeps losing there merchandise. Im so over Joanns.

Joann Fabrics online is terrible. Go to Hobby Lobby.

The only reason I'm giving one star is because it wouldn't let me give minus a hundred.

The online customer order and customer service is far inferior to even a 3rd world country. They deducted my fabric order in full when I placed it, and then sent me an email saying they could only ship 2/3rds of my order, which meant they would split and cut my fabric to suit their needs, not my needs. I requested a cancellation immediately, wherein they said no, that after I received their incorrect order, that they would then put me out more by making me take it back to a store in person, which is a 20 Mile drive for me. Then they deducted another 2/3rd of the entire charge from my bank account in addition to the first full charge.

I spoke with Rachel, Sonny and Lisa from the Hudson, Ohio customer service. All 3 continued to lie to me saying they did not deducted it from my bank account. Yet they certainly did and my bank confirmed this in writing.

6 days later I finally received a credit for the first fraudulent charge, but I am still waiting for the 2nd fraudulent charge, and my order. It's funny how they can immediately deduct from your bank account electronically, but state you must wait up to 10 business days for a refund, wherein they are in error.

And what idiot would cut and split and backorder a fabric order? Like my one piece outfit will now only cover the upper half of my body while letting my genitals hang loose. Whoever cut this order should have to wear it daily for their uniform and see how they like it.

Hobby Lobby thanks you for being so terrible. Interstate fraud charges are being filled and there is no reason in today's world that anyone should have to put up with all this pain and suffering at the hands of a multi billion dollar corporation.

I went to Joann Fabrics Store # 2079 in Brookfield, Wisconsin at 2:30PM after checking online for a specific fabric and finding it available in the store. There were only 4-5 customers in the whole store when I arrived and when I couldn't find what I was looking for, I asked for help. I was told that I should have called the store first as the computers aren't always accurate. I was then told that the fabric must have come in on May 18th--3 days ago, but probably wasn't out yet. Lastly, I was told to come back in a few days to get it. I told them to please check in the back for the fabric and was then told that they had 10 boxes of fabric in the back and wouldn't do that. I reminded them that I was the customer and that if they had the time to argue with me that they had the time to get the fabric I was seeking. They still refused, so I left and went to another Joann Fabrics as I really wanted this fabric. I found it on the shelf and bought it there. I spend over $2,000 a year at Joann Fabrics and I won't spend another cent at that specific store.

Was going to purchase a Bowdabra at walmart for $9.99, but would be several days to ship to store. JoAnn's had 6 of them in-stock for $14.99, but I had a 40% on one item coupon! So decided to make the 50 minute drive. I also bought 6 packs of novelty buttons and some Dritz brass pins that I needed.

At checkout - 2 cashiers and a long line of customers... I asked the cashier about price matching, to which she said she had not heard anything about it. I showed her the BIG sign above her head that said PRICE MATCHING. She had to call someone, who stated that for price matching they needed a printed paper, and could not a competitor's website on my phone. Well o. K... I had 3 JoAnn app coupons that I could use - The 40% coupon was used on $3 buttons, not the Darice Bowdabra (most expensive item). Had a 50% of one Dritz sewing notions coupon that did not work for my Dritz brass sewing pins. Cashier said that coupons would not work on Darice or Dritz because the manufacturer doesn't allow it... Huh? The one coupon was specifically for Dritz brand sewing notions!

So I returned Bowdabra and called customer service. After 25 minutes on hold I explained to them what happened. I asked her why wasn't the 40% used on most expensive items, or why I couldn't pick which item. Was told that the computer just picks which items it wants to use. I guess I should have checked out each item separately. Next time I am in town I will be returning all items and NEVER shopping at JoAnn again.

I have them 2 stars because after 2 sales people not knowing what a Bowdabra was or where it might be, they did actually have 1 in stock.

I don't normally go out of my way to write reviews like this. But I'm so frustrated with Joann that I need to vent.

My sister gave me a $30 gift card at the end of July for my birthday. I tried repeatedly to use it online but kept getting an "invalid card" message. I emailed customer service (because I couldn't find a phone number anywhere) and was told (2 days later) "don't add spaces at the end of the number". Well duh. I didn't. I tried several more times..."invalid card". I couldn't even double-check the balance because that online feature was down.

I went to the store where the card was purchased. I had the card and the activation receipt. No, they couldn't help me. They gave me a customer service number (which incidentally is not toll free).

I called and explained the whole situation. I was told that card could only be used at the store, not online. Well, that would've been nice to know, thanks. Finally, after several times on hold, I was told they would cancel the gift card and issue me an ecard which I could use online. But I had to wait 24 "business hours" (3 days) to get the email. Why?

I emailed Joann and explained the whole situation. No response. And I never received the ecard.

I called again this morning. I spoke to someone else who said "oh, we can't convert the gift card to an ecard and your gift card shows a zero balance". OMFG. After further research, it was determined they did send the ecard but to the wrong email address. I was told they'd resend it but now I'll have to wait another 24 "business hours".

So I'm now 2 weeks into this ridiculousness with nothing to show for it. I had planned on spending a lot more than the $30 gift card, but forget it now. Plus I've missed out on 2 weeks worth of sales that I could've taken advantage of if I could've used my freaking gift card when I originally planned to.

I have never had so much difficulty trying to spend money somewhere. I will never shop here again.

February 23rd of this year, I placed an order in store for 20 skeins of one yarn, and 42 skeins of a second variety of the same yarn. I received no confirmation emails, no shipment updates, and my card was charged for this $200.00 plus order. One month later, I had received no product, no package tracking emails, and my card had still been charged for this order. I spent several days on the phone with customer service reps that I could barely understand, and received emails from some higher up lady in customer service with a snippy attitude implying I was lying about the charge to my card. Then crickets. I was told to place my order again through the customer service call center ( this is not an attack against the call center employees, they were doing the best they could and none of this has been their fault, and they have been more helpful than anyone else in JoAnn Corp. I have spoken with) so I did. I received that order promptly, with emails of tracking information. But there was also $1000.00 worth of holds placed on my card for said 2nd order. Okay, I'll keep an eye on that I told myself to make sure I was not actually being charged that amount and it totalled up to what the order cost was supposed to be. Inconvenient, yes, but a huge deal? No. Everything comes in, holds on my card come off. End of story, right? Wrong. I receive an email this morning before 6am with 5 new tracking numbers. I call customer service again, the call center lady I spoke with is really nice, trying to be as helpful as she can. This is supposed to be the shipping of the in-store order that I placed to begin with. The same order that I was assured by the snippy higher-up customer service lady, that the order had been canceled without notifying me, and that I had indeed not been charged for said order, even though I was looking at my banking statements that had the charge on it. So now, an investigation has been opened. Guess we will see what happens. Just keep this in mind when you shop with JoAnns in the future.

Today is November 11,2023, and sadly Joann is still the same as it ever was. I received an email regarding a 60% coupon off of any regularly priced item. Yay! I was excited, but it wasn't until I was checking out online that I realized the coupon was for IN-STORE ONLY. This is so, so yesterday. Most folks today shop online. Why, am I still holding hope that Joann will improve their shady tactics?

I want to share my experience with Joann Fabric, which I wrote about on July 8th, 2020 (see below review). Unfortunately, as of July 30th, 2023, nothing seems to have improved at Joann's. Recently, I needed to purchase a Zig 2 Way Glue/Chisel Tip pen for a project I was working on. Joann's was selling the pen for $7.69, but Hobby Lobby Arts & Crafts, located just across the street in Owings Mills, MD, had the exact same pen for only $2.99. Naturally, I opted to make my purchase at Hobby Lobby. It begs the question: does Joann not care about being competitive? It's puzzling that they wouldn't try to match or beat the prices of their competitors, especially when they are located so close to them. Do they assume that their customers won't check prices elsewhere to ensure they're getting the best deal? If Joann doesn't make some changes, I fear for their future in the market.

The Good News is Joann Fabrics finally updated their website so that it's much easier to navigate.
The Bad News is Joann Fabrics is manipulating their prices. As I was browsing for stamps to use for my handmade cards, I noticed the sale prices on many of the stamps seemed high. Once I checked the websites that actually make the stamps, I realized Joann is charging way more than the recommended retail price. So, their sale price is the normal retail price and in some cases actually higher. Thus, it's not really a sale or bargain. I checked many of the stamps and cutting dies and found this to be true. BEWARE

UPDATE: 1/07/21: I apologize for the delay in updating this review. I finally received everything in 4 separate shipments that shipped on different dates. Evidently Joann just marks an order as shipped and fails to notify the customer that it will be coming in multiple shipments and may not arrive at the same time. Wouldn't it be lovely if companies would just be upfront and honest and practice good communication skills?:-) I still don't recommend ordering online because even when you pickup you will find that you purchase items that they don't have.

I placed an order for 7 paper pads that were to be shipped to my home. Yesterday I received an email showing the order had shipped. Upon closer examination I discovered ONLY 1 pad was shipped! Then when I log in to my account it shows they shipped 7 pads. What the heck?! Are they falsifying information in our online accounts? Since my card was not charged the full amount for the order I feel fairly confident the information they are showing online is clearly falsified!

I have no need of a single pad! The fact that they would indicate this product is available while they have only 1 piece in stock is abhorrent to me! Then they have the gall to ship it to me as if I want only 1 piece of the 7 piece order without even contacting me. Their failure to communicate is a clear indicator that they do not value their customers nor do they respect them. I cannot do anything with that one pad. If I could I would have ordered only 1 pad.

I will NOT be shopping at Joann's in the future. This experience has really turned me off to this company. They are far more expensive than Michaels yet offer nothing for the higher prices. Michael's ALWAYS contacts me when there is a problem with an order!

I will return the product to my local Joann's store and then forget this disrespectful company even exists! It is not my fault that they can't honor the order and they should not be shipping me 1 piece when I clearly ordered 7 pieces!

Attaching images for order in online account and email showing they only shipped 1 pad out of the 7 on the order. I only received 1 email notice of shipping of that 1 piece. If I find they shipped in multiple orders later and shipped all items, I will return and update this review.

NEVER AGAIN WILL I PURCHASE ANYTHING FROM THUS COMPANY! Michael's, Hobby Lobby! But Joann fabric is horrible and they DO NOT CARE!

The first of October marks the beginning of my preparations for my favorite seasonal holiday, Halloween. Despite my October obsessions, I have remained loyal to online shops; buying cheap, itchy costumes that have always ended up falling to pieces by the end of the night. It's not as if I lack the creativity to create my own costumes; I spend most of my free time drawing for hours on end. Generally, I do most of my shopping online, everything is just a click away. A store must have great atmosphere, be well organized, and above all have accommodating customer service to get me off the couch. I decided to give JoAnn Fabrics a fighting chance if I ever wanted to go down in the DIY hall of fame.
At first glance, the outside of JoAnn Fabrics resembled that of a Staples, bland and lacking in any artistic promise. One would think that a craft store would have added some eye-catching decorations for the festive season, or at least put up signs advertising the wonders found inside. Boy, was I wrong to judge a book by its cover.
Taking my first steps through the sliding doors was like stepping into Narnia. I was now standing in a new world, filled with rows stocked full with paints, fabrics, and craft supplies as far as the eye could see. The aisles were so well labeled and neatly arranged that it makes locating items a breeze, perfect for those who are in a time crunch. I was greeted with delightful scents of apples and cinnamon that were so tantalizing, I had to stop myself from taking a bite out of the air in front of me. I stood in awe. Finally, a store accurately reflected my true passion for Halloween and art.
I had been so distracted by all the dazzling arrays of festive décor that I almost forgot the reason why I had entered in the first place: to find the perfect materials to conceive my own Wonder Woman costume. Admittedly, I had no clue what I needed to even begin my super-sized project, and clearly, I looked like a JoAnn's rookie, because before I had even begun searching, an employee approached me asking if needed any assistance. After explaining my costume crisis, she offered her own personal advice on some of the best ways to create my costume. Instead of simply pointing to some random aisle, she had taken the time to put herself in my shoes and she ended up assisting me with things I hadn't even considered.
Overall, my experience at JoAnn Fabrics was nothing short of wonderful and had stemmed far beyond my expectations. Although I was disappointed by the outward appearance of the store, my hesitations immediately subsided the moment I walked in. The atmosphere was captivating and the effective organization of the merchandise made the aisles easy to navigate. Most notably, JoAnn Fabrics hands down has the most exceptional customer service I have ever had the fortune of encountering. With shopping bag in hand, I triumphantly made my way back into the world with a new sense of artistic authority, all thanks to my trusty sidekick JoAnn.

"Caveat emptor" the ancient Romans warned. "Let the buyer beware!"
Sitejabber (this review forum) warns against making false claims, so I'm not accusing. But I have to wonder if someone in the JoAnn's Fabrics' -- Hudson, Ohio shipping dept. decided they wanted my 2-yds of NFL New England Patriots Fleece material more than me and slipped a dummy load into the shipping carton to take its place. I hope not.
One week ago I placed this fleece order so that I could make my adult son a blanket -- a blanket to keep him warm as liver cancer and chemotherapy continues to strip him of body mass. All local JoAnn stores were out of stock of this hard-to-find NFL print, so I was forced to order online.
Text message alerts soon informed me that my order was on its way, and today the shipping box arrived. I was impressed and thankful for the fast turn-around, for I wanted to make the blanket as soon as possible. Then I opened the box.
What I received was a length of an unknown gray fabric wrapped nicely around a cardboard bolt, rubber banded in place with a shipping ticket tucked beneath, and nothing else. If it wasn't such a highly sought after fleece pattern, I probably wouldn't suspect anything intentional and regard it as a simple mix-up of orders. And it still might be...
I called the Customer Service number given on the back of the ticket (*******120.) After pressing #1 to choose English as my preferred language, I was then asked to press #1 or #2 to confirm my age as being over or under 60-yrs. Yellow warning flags popped up in my mind. After my selection, I was routed to a live person who had NOTHING to do with JoAnn Fabrics. This woman immediately went into a non-stop sales pitch for me to buy a Medic Alert device. She wouldn't stop talking, even after two or three polite requests to let me speak. I hung up.
Thinking I had misdialed, I tried again. This time I was routed to a car insurance sales pitch. That's when I lost faith in JoAnn's customer service legitimacy and began to consider an intentional swap of my NFL fleece. Having read so many customer service horror stories posted on this site, I'm somewhat convinced JoAnn's upper management is corrupt, out of touch, or simply doesn't care. If so, that would explain all of the many complaints posted to this forum... mine included.
When I visit our local JoAnn store on Monday to get my money refunded, I'll speak to their manager. But like so many others who have written, I will likely not shop JoAnn Fabrics again -- in person or on-line. Hobby Lobby and Michaels will be my sources for crafts, fabrics, etc. in the future.

I ordered some material and other things on Aug. 31st. On Sep. 12th my order was still in processing so I called customer service to find out why nothing had been shipped yet. I was told one of the items in my order had been cancelled but instead of cancelling just the one item, the whole order was cancelled and I was not notified about the cancellation. She said it was a computer mistake and I would have to reorder the other items. I was a little upset because some of the material in that order was needed to finish a project for a client by Sep. 17th. I told her I really needed that ordered by Friday the 16th so I could finish the project by that Saturday. Some other things in that order were not available anymore including that material so I had to make a quick decision about another material and hope that it would be right/good for the project. She told me they would expedite the order and I would get it by Friday (at first she said Wednesday but I knew that would not happen but by Friday could have been done). Then on Wed.the 14th I was hoping to see that it had been shipped but no, still in processing. I called again and was told I would get it on Friday by FedEx.
I knew on Friday morning I was not going to get this material in time because it still had not shipped so I had to drive an hour and a half one way get the material at another craft store then drive back home another hour and a half so I could finish the project ON TIME for my client.The order was finally shipped on Friday/Saturday. Well I still have not received my order and it is now Sep. 19th. It looks like I might get it tomorrow, 3 weeks after. I won't order from them again!
If I need to shop or order something online at Joann's Fabric, I will go to Micheal's or some other fabric /craft store instead. I'm very disappointed with Joann.com!

Well I got my order on Tuesday, the 20th, way too late and it was missing one of the things I had ordered, some silver pony beads and a few of the items were priced different on the invoice sheet. I did a little math and it came out they owe me a couple of dollars so I will be calling them about the difference in the total bill and try to get the beads.
Hopefully that will work out well.
Stay tuned!