Joann Fabrics

November 7th I ordered about 10 Christmas items from Joann.com. Everything seemed fine at checkout, I received no order confirmation or anything, I assumed it was still on its way to me. 2 weeks pass and I go to the customer service page and it states that their warehouse had moved and shipping could take UP to 7 days. I was annoyed because they had not mentioned that during check out. I needed these items to bring with me on Thanksgiving, you would think ordering on November 7th would give me ample time. Customer service took days to email me back the status of my shipment telling me it was in "shipping phase". I still had not received any confirmation email about the order so I responded telling them to cancel my order since I needed it in the next couple days. Days later (going on week 3) customer service got back to me saying they couldn't do that and also offered me absolutely no solution or support. I've never dealt with such horrid and useless customer service. Now we are at December 2 and I just received confirmation the shipment I no longer want is finally on its way. The kicker, today they cancelled some items from the shipment because they were out of stock. So they very well could have cancelled my extremely late order. I will never order or buy from JoAnn Fabric again. Their customer service is pitiful and this shipping process has been unforgivable. I advise all friends, family and readers not to spend their money at this store. I'm looking at an order that is coming a month late, way passed the date I needed it. Still hasn't even arrived! And no one in customer service could come up with a solution to resolve the situation or even make me feel better about this fiasco. Horrible, lying company.

If I could give them less than 1 star, I would, but since it is the lowest rating available, I had no choice but to give them 1 star when they deserve much less.

If you are searching for the worst online shopping experience, then look no further. Joann Fabrics is, without question, completely inept in how they handle and support their online shopping platform.

Let's forget the 6-10 business days they suggest it may take to get your order processed (which in itself is ridiculous - who needs 6-10 business days to gather up a few trinkets laying around in their stores and put them in a box and ship it?). I placed an online order for some holiday items - after 14 business days, no update on when it would ship. After repeated calls to their helpless call center and receiving multiple run-arounds from nice people who were completely clueless about how to do anything, I suddenly receive an email from Joann that nearly all of my purchased items are no longer available to ship, even though I placed the order THREE weeks prior, they now suddenly were 'out of stock.'

Each communication with their customer service team resulted in different information, no direct answers to any of my questions, and next-steps they promised to take but never did (i. E. like sending me an email with the status of my 3-week old order that was lost in the abyss).

Note: When I did get someone in their helpless center who seemed to have an IQ higher than a doorknob, they indicated my order was going to be coming from the local store and was waiting for shipment for the past four days. Waiting for shipment? I could have been to the moon and back in the time it took these mental midgets to figure out how to put tape on a box and call UPS to pick it up.

Just read the other reviews here and you will see a clear pattern: Joann, who clearly is stuck in the stone age with their online shopping platform, and they must have required all their senior management to skip class the day business school offered Customer Service 101.

Avoid these guys like the plague. In fact, do yourself a favor and never shop here ever - EVER. I for one will never spend a nickel in a store that treats customers this way, and anyone with any self-respect shouldn't either.

I ordered 15 or so items online. Over the next two weeks, emails began trickling in that certain items were actually sold out and had been canceled, but my order status said "partially shipped". It was impossible to tell what was shipped and what was cancelled as several items were still in limbo after 2 weeks. No phone available on the site so I googled reviews and got one. Got an old-fashioned busy signal, no way to leave a message. Had already sent an email, took over a week for a response that said it had been delivered 11 days prior and have a nice day. I tracked it and found it was sent to Ohio. I told them this (I live in Wa State) and got an immediate response that it was actually damaged in transit and I'd have to wait 2-3 weeks for it to be returned to them to get a refund. I called 3 more times and got disconnected twice. Finally found out that Ohio is actually their point of origin for shipping but she still couldn't just issue a refund even though tracking even had a receiving employee's signature. I was placed on hold multiple times, so long their hold music just stopped and I'm left with silence wondering if I'm even still connected. I'm super patient and quiet, but this was so bad it was like someone was playing a joke on me. I am finally resorting to opening a Paypal claim because thank goodness that is how I paid. I have been in customer service my entire life and this is hands down the worst company I have ever dealt with, right up there with those Chinese companies that sell cheap junk online and never deliver. I have never said this before, but I will never shop online with this company again. Ever. They failed on every point. Actual availability of what they advertised on their site, delivery, customer service, all of it. Way too hard to get my money back over their errors and after I'd already waited weeks. No one needs this headache.

Ordered an order for my child's birthday to be picked up curbside at Bellingham WA location. Drove thirty five mins into town to pick up only to get there and be unable to get anyone to answer phone after twenty mins of calling I get phone answered and hung up immediately no greeting. Finally gave up drove home. Called customer service what an absolute waste of time representative tried telling me to just keep calling local number till I pointed out this was customer service and they were not helping the customer ten minutes in they decided to call local store branch to be met with the same bs service as me. I was then told I could go in to pick up, I'm a single parent who to immune compromised no I actually can't go in. So I was told I needed to just keep trying local. Four attempts later four separate times driving thirty five minutes in and waiting and repeat calling still can't get through. Order gets canceled and the Joanns doesn't refund me. Call customer service today and I get a bloody run around about being refunded my money that I never got items for. I get blamed for being unable to reach anyone at the local number and blamed for cancellation then then the get hung up on. After politely asking that a notation be made that (a) it was their error and (b) my kids not getting her birthday gift because I can't just run out and purchase elsewhere without my refund of my money that belongs to me. That not only am I an immune compromised individual I'm a single parent on a very fixed income of five hundred a month. And no refund or one that takes thirty days is thirty days past the birthday so no gift. Don't order from Joanns. Just don't. They don't care about their customers. Only money. I'd give zero stars if I could.

I went to the Jo Ann closest to me earlier today. I wanted to use the 40 percent off regular price item- I purchased 3 regular price items. I had no problem at the cutting counter as the girl there was fine and pleasant Even though the store was fairly empty, the checkout line was slow as usual. There were only 2 associates working the checkouts. When it was my turn I asked about something I had seen posted about JoAnn- that seniors can get 20 percent off on all in store purchases. The girl quickly informed me there was no such thing but she called another person up to the register. That person( didn't identify herself as manager or not) said they had no such thing. Years ago they had such a policy but only once a month she said I presented my phone as I have the app to get the 40 percent off a regular price item. I also spent $35 and had a coupon for $5 off $35 spent The person called up to the register said they already gave me 40 percent off and when you took that item off I was under $35 and didn't qualify for the $5 off!? Didn't feel like arguing with them as I had another errand to do next. When presenting my gift card to pay for part of the purchase the first person at register didn't even have the smarts to run the card herself ( she tried to out the card in the slot for a chip card). I guess the next part was just too challenging for her as I had a check to complete my purchase. She looked at the other person she called to register to instruct her how to process a check. I know there are places that only accept cash or credit and that checks are not normally the first choice for payment these days. However, as Jo Ann does accept checks, the people working there should be trained in how to process them. I usually write one at this same store unless I have the cash.
When I got home I checked over my receipt and found they neither gave me the 40%( like she swore they did) or the $5 off $35 purchase. Now to get back what is owed to me I need to take a trip back to the store. I am hoping that the Parkville store can fix this for me as I plan to be in the area this week The BelAir Store recently underwent an expensive renovation but I find that the staff at Parkville is much more friendly and accommodating.

I placed an order online on Sunday December 6th. My order total was $566.22 (several Christmas gifts). They immediately charged my account the full amount. This is showing as a pending charge and is deducted from my account balance. Then on Monday morning I noticed my account balance was very low so I checked and found two more charges from them ($32.09 & $102.68). I called their customer service department and was on hold for 45 minutes. When I finally got to speak to someone and explained what was going I was told that the first charge for the full amount was just a hold to make sure I had the money available. He then explained that the other two charges were for parts of the order that were ready for shipping. He then explained that the $566.22 would be refunded once everything was shipped. I told him that I couldn't afford to have that much money not available in my account. He then said that there was nothing else he could do. I explained to him that I had some bills set up to come out of my account automatically and that by them holding that money it would cause my account to go negative and then I would be charged fees. He then repeated that there was nothing else he could do. So then I asked him to please just cancel my order so my money could be release and he informed me that was not possible but that I could return the items once they were received. So at this point I was in tears and just wanted off the phone. So I then had to call a family member to borrow money so I could cover my account. I have now had another charge for $90.48. I just wonder how long it will actually take them to ship out all of my items. I don't see how it is legal for them to double bill people and to hold money for however long it takes them to ship out the items. Oh and I almost forgot, they told me that it could take up to 10 business days after they remove the hold before my money will show back up in my bank. This is just so wrong and I order online ALL the time and I have NEVER had any other business do this to me.

DON'T ORDER FABRIC ONLINE from Jo-Ann Fabric and Crafts! I want to report the horrible customer service and ordering online material process this company has, and lack of any type of useful customer service they offer... that is if you can get someone on the phone. If you are considering ordering from JoAnns, DON'T, DON'T, DON'T! Jo-Ann is one of the worst fabric companies out there. In short, I ordered 12 yards of material and 8 yards of lining material amongst other things. It took two weeks to get all the items, and the main material that I thought should come as one bulk size or two 6yrd pieces, came in 4 pieces, (a 2 yd, 2x 2.5 yrd, and 5 yard). Then the lining came as a 7 yard instead of 8 like I ordered, they sent an email that said they cancelled 1 yard of the order. I tried to contact JoAnne by phone, no luck... then by email, I left several messages, no answers. I called corporate, which is the same number as the online store help, who never answers their phone, (when I call most time anyway), but you get plenty 'tips' about crafts while you are waiting... THEN I called the store, who said call the online place, who took over an hour to answer the phone, then said well that's the way it is... They said THEY did nothing wrong... of course.

I had a small issue and I wrote to them on Instagram, they helped me within a few minutes and solved my issue. Kirstie was very helpful and kind.

I just waited for 10 minutes just to pick something that I pay online. Why they don't make a separate line just for those people who order online.

On Saturday, March 13,2021 I went to JOANN'S ONLINE website. I wanted to purchase a couple items so put them in my cart and tried to check out. I was paying using Paypal. After going through the payment processing, I clicked the button to confirm the order, but a box popped up with red letters stating that MY ORDER COULD NOT GO THROUGH DUE TO PAYMENT NOT ACCEPTED, AND TO "TRY AGAIN".
I did this, going through the checkout as instructed. AGAIN, A MESSAGE IN RED APPEARED TELLING ME THAT NO ORDER COULD BE COMPLETED AND PAYMENT WAS NOT ACCEPTED. AGAIN IT SAID "TRY AGAIN".
By this time I had had enough and I left the site, not having made any purchase.

I then received TWO emails from Paypal saying that Joanns had charged me TWO TIMES FOR 2 ORDERS THAT DID NOT GO THROUGH! Paypal cannot remove them. I spoke to them and they said Joann's had to delete them from my Paypal account since they did not process any orders, but did take payment EVEN THOUGH THEIR WEBSITE CHECKOUT SAID THEY DID NOT. (I never received any emails or confirmations of any kind from Joanns).

JOANN'S OWES ME A REFUND TO MY PAYPAL ACCT. OF $31.94.

I HAVE JUST FILED A COMPLAINT AGAINST THEM WITH BBB IN HUDSON OHIO TODAY, MARCH 16.

The fabric is poorly arranged and maintained. The quality is questionable. As a whole, stores are dirty and look unkempt. Staff is not knowledgeable

James was amazing made me and my sister laugh and was super helpful nice and kind I will defenitly be shopping here again very satisfied

If you're in the neighborhood of a Joann's store and decide to stop in, don't count on paying cash for a discounted item you've seen advertised as a "Pick-Up in Store." You still have to pay electronically and order it online, even if you've already gathered your chosen merchandise and are standing in the store showing the items to the cashier that they're on sale. She won't be able to accommodate you and allow you to pay cash, because "that's online." Same company? Yes, but the sale price won't ring up for you, because that's online. Same store that you would be picking up from? Yes, but... well, you know... that's online. Got it? You have to pay electronically online to get the discount. So I stood in the store and ordered the things that I had already gathered and had put on the counter, and I paid electronically. All set, right? No. Now I have to wait for my order to be "processed." So, hadn't I already processed the order for them? Should I hang it all back on the pegs and have THEM RE-gather it? No, they were good with me doing that work for them, but now I just have to cool my heels "for about an hour [I'm sorry]" while my order is processed. Order number? Doesn't matter. Confirmation of payment? Nope! That doesn't mean a thing either. Just wait an hour or so, and you'll get an email that "your order is ready to be picked up" while you stand there and look at the items that you gathered, paid for and the cashier bagged up for you. They'll be on the shelf behind her while you wait for the signal that you can now take your purchase home with you. This is the most idiotic way to run a business. Never will I set foot in another Joann's store, and I have deleted their app from my phone. This wasn't my first frustrating experience with Joann's, but it was the worst, so I'm done with them for good.