I would say that most of the items I have purchased from JFN are good, especially the shoes. The dresses and the tops are another thing entirely. Both of the dresses I purchased were not as pictured, the fabric is not what you see or the picture is very misleading and the sizes are unpredictable. Although I order a size Medium, what size they are when they arrive is a crap shoot.
The jeans are good though, stick with pants and shoes and you'll do alright I believe.
I am reasonably happy with the purchases I made, especially the shoes! The sad part is, I ordered a dress which I never received :(
The product was definitely not as expected, quality of the material as well as the sizing and cut was terrible. When I tried to obtain a refund, the process was cumbersome. When I finally got instructions on how to return, they mention I was responsible for shipping back to China. This truned out to be almost as expensive as the garment! So I decided to forget about it and donated the garment to Goodwill.
Not very happy. I saw the sweater on sale with a no shipping charge but later when I went back to pay for it I was charged $14.99 for shipping. Are you hand delivering it? Also I had put a sweatshirt in the cart. I wasn't finished shopping but had to leave for a medical appointment. When I came back today, the cat sweatshirt was higher and also had added shipping. I perfer honesty upfront so I won't be buying again
I bought a party dress for my birthday at the JustFashionNow store.
The dress arrived in 20 days, very fast, the dress is very beautiful and has amazing shine, the value is very cheap, I am delighted. I wore the dress for my birthday dinner, my friends and family complimented and said that I looked beautiful, I am very happy and satisfied. I will buy again on the website soon, the service, shipping and price are very good, are to be congratulated, thank you for the service.
I absolutely love this dress and so tempted to order. Has anyone ordered this and is it similar to the picture? https://www.justfashionnow.com/product/v-neck-pink-women-summer-dress-a-line-daily-slit-solid-dress-*******.html
During ordering I couldn't find where to insert my 15% discount code of JFN150 OFF. Is this just a gimmick and doesnt really apply? I havent used your company before so am a little disappointed.the item I received doesn't look like the item I ordered and Getting a refund is a nightmare. I won't be using this organisation again. Thanks Jill
Thank you for your feedback. We will forward it to our related department and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
During ordering I couldn't find where to insert my 15% discount code of JFN150 OFF. Is this just a gimmick and doesnt really apply? I havent used your company before so am a little disappointed. Thanks Jill
BEWARE I made a purchase and never received the items. When i contacted customer service I got a form response saying items were on back order and it would be another 10 days. Its bewn over a month and no items have been received.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I purchased three items of various colors. When it came time to checkout, I couldn't find my three items, only one. So I had to go back to find out what happened. It took me longer than usual to figure it out.
It took weeks before I got the product. I think literally it is coming from "slow boat from China?" I wasn't in a hurry, but I almost forgot about the order. I was sent emails about order & when it was mailed.
The top that arrived was too small, though I used their measurement chart. Also, the real top did not look like the fabric in the photo. When I wanted to return it, I was told I could but it would cost so much to send it back that it wouldn't be worth it. I decided not to bother and not to shop with them again.
Size of items from different designers differ. Sorry that they did not fit your body shape.
We already cancelled the order HBC02936760 as you requested, and issued the refund on August.
Your opinion is important to us and we really appreciate it.
We will strive to improve the quality of our services and products.
As I proceed from page to page, I get tired of seeing repeats. Otherwise, all is fine.
I was sent several blouses in the wrong size. I admit that I might have ordered the one blouse in a XXL because that was the largest size available in that style (and it does fit), but the blouse that was a small should never have happened. If all the other blouses were a 3X, one would think someone would have caught that and make a phone call to me see if that was correct.
Truly, by FAR, the worst customer service experience. They are a true scam. Forget returns, as they go to China. I spent $40 trying to return to China some items that they shipped and after months, the package got rejected and sent back. I've lost $80 for the product PLUS $40 in shipping back. The reason I shipped back was their products were cut for child sizes. I ordered size Large and they shipped tops that wouldn't fit my 10 year old. After months of back and forth, they refuse to credit me, they refuse to let me speak with a supervisor, it's a scam.
Sorry to hear that. Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label, following our policy. You will get authorization from us by email including a label with our return address in it.
My 1st purchase, I ordered 3 different articles. Two were very nice, fit according to size and washed well. The "green " article didn't fit well, was too large and the shorts didn't hang well. I was offered a total refund, but would have to wait probably 2-3 months for the return to be mailed to China, accepted and the payment to be returned to my account from China. The second option was a return of the article locally and have a return of 15% of the price. I chose the second option, but since the purchase was mailed locally why couldn't I return it there for a full refund.
I love the presentation that you give for each of your clothing items. Also, I appreciate the number of discounts I can get. I also love the styles that you present, and the fact that you are reliable. I have found your clothing to be exactly what you present. Big plusses all around.
I love the clothing that you have, and I like the way you present them. Most of all, I like your prices. :)
Nice items, good price. I did not realize the item was imported so I expected to get it sooner. But I ordered it on the 9th and received it on the 29th, so 3 weeks is not bad. No tracking specifics to follow exact locations, but I did receive messages assuring that the item was in transit and it got more specific the last 3 days before delivery.
Nice items, good price. Lets wait and see upon delivery.
This online store has a place in my heart since I buy from there a gift for a friend (a shirt) and and it is so cute, I buy a similar shirt for myself and now we use it as an outfit for a couple of friends jajajaja
The stock is very cute, but the quality of photoshopping of different colors on items is sketchy. I wonder about the printing quality of the items. Many items not available, and I'm skeptical of the "notify of arrival" thing is legit--just another way to grab an email.
I got the 3X and these leggings did not fit me well. The waistband is sturdy, so if your own waist is larger than the not-stretched waistband, the leggings will feel binding at the waist. My waist is 36" and the 3 leggings waists were 32-35". The fabric is very stretchy, but the leggings were baggy on me all the way down the legs, and my legs are not thin. The leggings were 2-3" too long on me, which with other fabrics would be an easy alteration, but not with this very stretchy lightweight fabric.
When I received my order and tried them on, all of them blouses and tops, Some of the sizing was not what your size chart showed. Some of the larges were too small and some of the smalls were too large. This fashion line is Not consistent with the size chart and I'm unhappy with the way they fit. Sherry Carlson
First Time- Lots of choices and selection, beautiful prints. Great prices and discounts. Thank You Sherry Carlson
The top I ordered was perfect. My 2nd item was a dress. I ordered according to the chart & it's too big. To make it fit, it has to be taken up at the shoulders, taken in under the arms. In the picture, I thought it came to the knee, but it's mid calf.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
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