I thought I had an account but had to make a new one. So that caused a little confusion for me. Also, I had a hard time getting to add a second item to my shopping acct. Could use a button to add another item to my shipping list.
The total amount in the cart section was wrong and when you go to checkout the total amount is different for example when l added it up it should be $158.00 but in the cart it was $173.00 and when you go to checkout it was $248.00. Also there was nowhere for me to add my coupon discount. L emailed the support department explaining the issues and the response l got was a snapshot of my order. This is my first and last order with justfashionnow site. On your site it says 50% off clearance but the prices are always the same. Sone products were cancelled due to stock however l was not told about it and was only refunded after many emails l sent, and the refund amount was less than what l paid. I received the products but am very unhappy with them. The material used is cheap polyster, the products received is not the same as the pictures. The sizing is inaccurate on the site. Customer service is frustrating to deal with. The response l kept receiving was the same and probably a template.
The total amount in the cart section was wrong and when you go to checkout the total amount is different for example when l added it up it should be $158.00 but in the cart it was $173.00 and when you go to checkout it was $248.00. Also there was nowhere for me to add my coupon discount and it only allows 1 discount coupon to be used. Also l emailed the support department explaining the issues and the response l got was a snapshot of my order. This is my first order which is the 10th time l went into the site before l put the order through as the amount l was being charged was incorrect. Also on your site it says 50% off clearance but the prices are always the same. You really need to update your checkout site. Hopefully l will receive my order without any delays
This is the worst online company I have ever purchased from I don't even want to give them one star. The items come from China. When I received the items they are nothing like the pictures online. I want to return them and what they don't disclose online is that you have to send them back to China on your dime!
Otherwise they want to haggle on giving you a refund of 15% cash and keep the items, then it went up to 25%, then 35%. Such a dishonest company. They said that they had sent the items I ordered. DO NOT BUY FROM THIS COMPANY when there are so many good ones out there with honest pictures of their products and upfront clear return policies.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
I wish that each item had a number, so I could look the item up by number later.
The first item arrived in about 2 weeks, but the 2nd item arrived in 4 1/2 weeks. The first item was not made quite right, but the 2nd item looks better. They are the same blouse in different colors.
I am most unhappy with the company. I have ask 4 times to mail me a address. Or label for a return. I have heard nothing. Please can you give me a return address so I can make a return? PLEASE! *******@aol.com
Yes, it is too easy to shop here, and the results were very less than satisfactory. The shoes I ordered came after an extra long wait on shipping and I was beyond disappointed. Neither shoes was the correct size and when I went to return for another size, I was in for a real surprize. You, the company wanted pictures, 2 pictures, I think, attached to theh form and mailed back to the company within 30 days
Easy to shop, very eay to find beautiful clothes and shoes. Too easy, love shopping here.
The arms are cut tight and I have small arms and the jacket fabric is unusual; almost like a
Flannel on the inside which I wasn't expecting. I am short so the jacket is longer than I would
Normally like. I would return it if I could find the paperwork on it.
I did not realize that all these companies are from one clothing manufacturer in China. The patchwork Long sleeved sweatshirt, that looked like a sweater in the lst picture, was a piece of junk and not at all like this (2nd pic). The one I was really looking forward to getting was the blue sweatshirt with the dragonfly! The bottom edge wasn't finished! (3rd pic)I called the company... they said to mail them back... to China! Won't buy from them again.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
I tried to get the discount for adding the App to my phone but the order said it wasn't allowed. Did I have to order using the app to get it? Hard to check out. Probably won't use this site to order clothes again.
What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
I tried to get the discount for adding the App to my phone but the order said it wasn't allowed. Did I have to order using the app to get it? Hard to check out. Probably won't use this site to order clothes again.
Disappointed in purchases. I particularly purchased tops because they were sipppsedly cotton. To me they were not the cotton I was expecting. Cotton Tops here in Australia are different to those types of cotton..
Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $109.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The atmosphere and the setting, the dresses and the administration were amazing on this website. It was actually the best purchase on the web so far. I got my dress from then on and couldn't have more energy!
My new blouse that I bought in this boutique has arrived, it is of good quality, cotton, very clean and precise colors, which happens that at the time of using them, it gives me a bit of the fabric, besides that because I was left over I took a small stem but I did not calculate, because they fit perfectly.
Your large would be a Xlarge. A medium would be a better fit. The tag says to dry clean. I will not be sending a t shirt to be dry cleaned. Maybe if I wash it, and put it in the dryer it may shrink. I hope.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I have enjoyed the shopping experience. VERY DISAPPOINTED with how small the tops run. I normally wear an X or 1X, but saw how small they looked on line, so ordered 3X's. Thought that'd be a good chance that they would fit. How wrong I was! They were so small that my sister, who wears an X-Large, can't wear them either. It is a pain to send back, so will find someone who they might fit. I do Love the tops and am extremely disappointed that they don't fit.
I have enjoyed the shopping experience. Just wish I knew if the clothing runs true to size or not.
I couldn't believe how quickly I received my beautiful sweater. They informed me of the status of the shipment every step of the way. And my sweater is so beautiful, with lovely designs, and so warm and soft that I just want to wrap it up and hug it all the time!
I was sent one item I didn't order and not the item I did order. The dress was nothing like the picture. The fabrics are sleezy and not cotton. Inside label says cotton blend, but no percentage. It looks and feels nothing like cotton. And I wanted all cotton. Never, ever will I purchase again.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I liked two blouses (tops) most, the grey black top, and the white Floral printed cotton top. After I received my order, I felt sorry that the two tops were both smaller size, as well as all other items, when I asked about returning the small Items, so I can get larger size, I was told that I should pay the shipping cost! Which means that I couldn't benefit from all my purchase order. I just paid money for nothing that I can wear because of the size.
Sorry that you are not satisfied with the item(s).
Size of items from different designers differ. Sorry that they did not fit your body shape.
As we checked, you have accepted our partial cash refund for the 3 items and keep them. And we have issued the refund, please check your account.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
You have some fine products. If they do not fit how do I return them? I do not have a return address to send the items I wish to return to JustFashionNow:
Most of the items did not fit me. Can you email me the correct address? Thanks so much. Jo McKee
Sorry that you are not satisfied with the item(s).
-Purchase (except swimwear, bags&accessories, lingeries, final sale) can be returned within 30 days from the delivered date.
To improve the product quality and service, may I know which you are not satisfied with?
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com.
You have some fine products. If they do not fit how do I return them?
I ordered two shirts. The one with the metallic trim was disappointing. The trim didnlook like the picture and looks cheap. The shirt material was okay, but the metallic trim was terrible. I think I will give the shirt to goodwill. It would cost too much to return it.
Easy peasy. I'm trusting that my purchase will be of good quality.
I love the products, but the first time I ordered I ordered a certain size, fit great, this time I ordered 5 new shirts in the same size and none of them fit. I have not worn them, but did not keep the tickets and it looks like now, I can't return without them, even though I have the receipts...
Dissapointed...
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Dear customer,
Please note that multiple discount codes can not be applied the the same order. And each discount is for items excluded final sales and flash deals.
Per checked, you did enjoyed disconts and free shipping of your order. You can also check your order and payment record.
Thank you for your feedback and sorry that you are not satisfied with the items.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com