It took about three weeks to get my order. Items did not fit. Returning items is a nightmare. What a waste of time and money. First and last time customer.
Need to be able to narrow the search more.
My first order with this store was for a gift that I was going to give someone. Beyond my expectations, excellent customer service, I will definitely order from them again.
You have a very good variety & selection of items. The clothing is very nice and there are plenty of selections. I am disappointed in the length of shipping time.
You have a very good variety & selection of items. The clothing is very nice and there are plenty of selections. I am disappointed in the length of shipping time.
You have a very good variety & selection of items. The clothing is very nice and there are plenty of selections.
It has a wide range of garments of different styles and designs and also many accessories and jewelry at a good price. I would recommend this online boutique without hesitation.
Item did not fit... had to return. When I understood how to do it, it went well. Customer service was great! Waiting on refund to be posted to my card
Good shipping no issue there but not at all satisfied with the clothes at all. My adjective barrage includes frumpy, dumpy, shapeless and all cheap polyester..
Adorable online clothing store, very affordable and easy. Discounts are a bonus! I spend hours here and wanting everything. I recommend this store to everyone :)
Great experience with this boutique. The site is very easy to use. My order arrived much earlier than I thought. The shirts came out great. I will definitely order again.
Checkout process was confusing using PayPal, would also like to have a shipping discount, small order being a first time customer, indicated discount disappeared during checkout.
Sorry for any inconvenience caused.
As we check, you ordered a flash sale item and thus no other discount could be applied. Pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@JustFashionNow.com or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shipping cost ALWAYS seems too high!
The item is attractive and reasonably priced. My only complaint is the the sleeves are tight. I have noticed this same problem on many other purchases
Impressive online experience, it was incredible to buy clothes and that it arrived at my house without problems, I am glad I found this online boutique!
I need online boutiques like this! My order was extremely easy and delivered smoothly on time to my home, it is exactly what I wanted, it exceeded my expectations, thank.
Super cute in photos. Sizes for most of the items I received fit as expected. Material not exactly quality but, because of the prices, I will keep some of them.
Prices are too good to be true so I'm a little apprehensive...
Adorable in photos. I checked all of the sizes so they SHOULD fit.
Hope my payment is secure. I'm a little nervous so I sure hope these work out!
Honestly what more needs to be said? Oh, perhaps that it took 7 weeks for delivery... and so far no response from Company re: inquiry. DO NOT bother w this site!
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.
I will need my money back as I did not receive my sundress I ordered on June 4.2023. I will not be purchasing any more items from JUSTFASHIONOW. I also bought a black top that I was not allowed to return and another sundress that was the wrong colour.
Dear customer,
We are sorry to hear that you are upset and disappointed with our company. However, after checking your order, we found that the sundress you mentioned was not included in your order. Additionally, we did not receive any return requests from you.
We also responded to your previous email regarding the return request but did not receive a response back from you. Unfortunately, as the return deadline has passed, we still want to help resolve this issue for you. Please reply to our email so that we can discuss other possible solutions. We value your business and hope to have the opportunity to provide you with a better shopping experience in the future. Thank you.
Best regards,
Jules
JUSTFASHIONNOW
Great prices, decent quality? It's true.
However, their sizing chart isn't always accurate. In fact, I would say that 1 out of every 4 clothing items I've bought is either too big or too small.
As you may guess, I've ordered a lot from JFN since the pandemic hit. I often have 6-10 items in 1 order but the total is under $100! Here's the kicker: The cost to return items is really expensive (the post office charges by package weight and size). A velvet suit jacket I bought for $23 cost $40 to return. I'm no math genius but I think I just payed THEM $17 to NOT sell me anything!
Look, I shop there because I'm too broke to shop anywhere else. If 1 in 4 items I order doesn't fit or doesn't look good, I end up keeping it because I can't afford to send it back. That still means I lost the $23 I paid for it.
I believe that JFN should have free returns, with stipulations to be fair to them. How about a set return fee? Maybe $10? Or if your item qualifies as "heavy" (outerwear, boots, even velvet suit jackets) give out some special coupon to keep the fee low. And of course, free return shipping vouchers based on number of orders or amount of $ spent.
Bottom line, I've been really careful with my orders lately- removing things I really wanted but I was suspicious of how stretchy the material was, the size chart seemed off, the material looked like it had a sheen, etc.
If your reading this JFN, you should be worried: I'm not buying as much, as often, or any expensive items because returning them is too darn expensive. Don't you know who your market is? You can bet your last dollar it's not the rich folks!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had 6 clothes items in my cart yesterday. Today, they were still in my cart. I then added 3 pairs of earrings but they went to a new cart! Everytime I went to the accessory section and chose "jewelry", the new cart with 3 earrings appeared. If I didn't specify jewelry- if I just scrolled through "accessories"- I could chose earrings and they went to my original cart.
I ended up not buying any earrings because it took so much time to find those 3 earrings among all the other stuff that I gave up looking.
Love the variety, styles. However, large sizes are not really plus sizing. I normally take a 1X. When ordering from you, even 3X can be snug. Just wish sizing was more consistent.
Love the variety, styles and that you carry large sizes. Just wish sizing was more consistent
Everything I needed in one place. Easy, thank you
The only thing wrong is the exchange rate between your country and mine. Otherwise, all good. Very pleased with purchase
Loryn Potroz
The word "awful" couldn't describe it. False advertising comes closer. The "sweater" was something printed on some cheap, polyester material that you wouldn't wear to a dog fight. Never again!
Dear customer,
Sorry for the inconvenience. It would be helpful that if you can provide more order details so that we can check.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Thank you for your feedback. We have been working hard to improve our products and services. We are sorry that you are not satisfied with our shipping policy and return policy. Before the order is shipped, we need several days to process the order first. You can learn more about our shipping policy here https://www.justfashionnow.com/information/delivery. Thank you for your patience.
In order to give you a better shopping experience, we sent you a new resolution for your issue. Please check the messages we sent to you.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!