Justfly.com

I booked a flight and the return flight was DIFFERENT from the one I selected. Something changed during their communication with the airline. I immediately called for resolution. They would not fix their error and tried to charge a cancellation fee. Put me on never ending hold and I had to call back. Only to be called out of my gender several times and to make it worse the supervisor hung up on me. I never cursed or raised my voice. I know how call centers work. I did it for three years. The worst flight purchase experience I have ever had. I will be sure to share this review on other platforms as well.

I booked online overseas travel. I had to change my return flight dates. On hold for 2 hours. Finally, someone answered the phone and said he can only help with new reservation and transferred me to mind numbing wait tone of Just fly. Tried to change on Just fly website and no luck. The flight search engine will go in la la land literally kept spinning for hours with no results. After all this, i just called the same number and acted I want to book a new ticket. Fast answer and ready to book my ticket in 15 minutes. I said i already have a reservation. Cancel that one and book this one. I got same response. Transfer to existing reservation line with no answer.

Qatar Airways- refused to deal with me and said to go to agent or in future book directly with them. What a nightmare.

I have used them before with no problem, but the moment one must adjust or cancel they completely drop the ball. After booking flights to visit family for Christmas something came up and I had to cancel (a month before). They wanted to charge me more than the cost of the flight to cancel. They sent me to call the airlines who told me to deal with the booking company. After getting 3 more different answers as I was transferred from person to person I got told many things... they would wave the fees to then only charging $25. In the end they are still no help, will not give me any appropriate future credit and I feel they are stealing $800. AND I paid $54 for trip insurance. FOR WHAT?! I am now forced to dispute the charges through my bank to get any justice here. And it turns out my friend has had a very similar problem.

I use Justfly for many reasons. First, it is easy to navigate and you can see all the flight details. Second, I get notifications, about the price change. I wish they had a price graph and more sorting options, but so far, I am happy with their website.

Everything went as expected other than our experience with foodservice on a trans-Atlantic flight. We were surprised to learn that a meal was not automatically included since that has always been our experience on previous long flights. Apparently we were supposed to know whether we had purchased a meal or not (we didn't know), and then we were further surprised to learn that a meal came with one of our tickets and not the other even though we bought two of what we thought were the same tickets on a single itinerary. It all worked out because the airline just gave us the second meal, but it was still an odd experience that made me think, "I need to be more careful about this if I ever use JustFly again."