Justfly.com

We booked our flights (4 people) a couple months ago for September. While I understand things can change a little bit, we received an email today that our flights changed…. The changes make ZERO sense!
Changes:
1. We now have an 8 minute layover to catch a connecting flight that we will never make unless they hold the plan for us or it miraculously arrives early and the plane is next to our gate.
2. Return flight has us arriving at our layover 2 hours after our connecting flight leaves!

So I called. I called again and again. I left my number on the call back message 5 times today. Not one person answered. What horrible customer service. I feel like I'm at such a loss and we're screwed. I have traveled all over the world and book using lots of companies. I have NEVER had something like this happen. This better get rectified.

Be aware. Booked 2 international tickets thru this company. Do not make seat selection on their website. Go on the airlines website and make your selection there. Airlines would normally charge 25 to 60 $ for a seat selection. Just fly will charge you $150 if you book it thru their website. When you select seats thru them they dont make it clear that the charges are $150 per seat, till you receive your credit card statement. I was charged a total of $600 for a round trip. And on top of that they charged $87 as a service fee. Haven't seen anybody so greedy and ripping people off. Will never ever book thru justfly again. Don't waste your time calling customer service. They are useless. Wish I had read the reviews before booking my tickets with them.

2020 Just before Covid hit and three days before our flight Japan shutdown all flights. We never did not get $7000 back or even a credit with the airline. JustFly also said we had flown and recorded that we flow in our account. We did all we could and to this day never received money or credit back even thought the government paid them money top refund flights during this time period. They did file for bankruptcy protection so they could screw over their customers. I will never trust the JustFly again. Use at your own risk.

I just lost a very detailed explanation of my experience trying to find my receipt for my trip which they seem to require. Well I'd say they've managed to have that be a reason for me not to leave my review. I don't think so.
Bad, no non existent customer service, they ruined my Europe trip and even though it was most definitely their mistake, no compensation. I basically paid twice for my tickets to Europe ( had my kids with me)
Don't trust them, don't use this company, it cost me stress, and over $1500
The worst customer service experience of my life, and I'm 60!

Terrible customer service. I booked a flight and set the departure date exactly one month earlier than I needed to, on accident. About an hour later my friend caught it and I immediately called their customer support to get the departure flight changed. They said it would cost over $300 to change the flight, but that they'd cancel it for $75. After speaking to a manager, they reduced the cancellation fee to $50 but that's all they would do.

I caught the mistake literally less than an hour after booking. Can't believe they are so inflexible and so unwilling to help within the first 24 hrs of a reservation. Will never book with them again.

I almost traveled some many miles with just fly but never got any benefit.

Also, with my recent trip, if I need to check in another bag, i will be changed as well, ignoring that I travel a lot with them.

Also, just fly does not have the option to add more bags when you book a ticket.

Also, I thought I will be able to choose a seat for free since there are some empty seats available, but I was disappointed because they want to charge me for choosing an empty seat anyways.

Thanks

What kind of travel company offers no phone service? There are lots of questions, emergencies, etc when it comes to travel and this company has very limited contact access. You can talk to an agent via messenger after about 10 min. Lousy service!