I book with them spend $2,425,02 and they do not want to give me a refund not even half of my money. I wants my money back. I never took the flight
I use JustFly for all our flight needs, because theyre among the creme dela creme in the business, worth all the savings if you get to have a good start on your trip w/JustFly.
BIGGEST RIPOFF ARTIST! THEY BOOKED THE WRONG FLIGHT AND WANTED TO RIP ME OFF FOR 75 DOLLARS TO FIX THE PROBLEM! REPORTING THIS FRAUDULANT BEHAVOR TO THE BETTER BISUNESS BUREAU! DON'T EVER GET RIPPED OF BY THIS FRAUDULANT COMPANY! LIKE THEY ARE TRING TO RIP ME OFF!
JustFly did not answer my repeated phone calls June 17,2019 to re-book a CVG to PHX flight after I missed my 6am flight due to I75 closure on my way to the airport.
I was forced to buy another ticket to fly in and did not receive a refund
Easy to find the right flight option and make a selection and the check out was simple as well.
Thanks, will use again.
Site was easy to use and provided updates when flight prices dropped. Prices seemed to be lower than any of the other sites.
Happy with the result, site was very user friendly. Able to find information very neat and readable in order to made my choice.
Justfly.com worked when others "sites" didn't. First time booking on it and it won't be my last. Simple to use. To the point.
I just found justfly.com recently & have used them ever since. Best flight search engine out there. Beats Kayak! Beats Expedia! Beats Travelocity!
Easy to use web site. It was a relief mot to have to hunt for great flight prices. Love the cancellation policies too.
I am very happy with the service I received booking my flights.
Super easy and fast processing.
I will be a customer again.
It was very easy to navigate through the site to find what I was looking for. Prices were great. Would definitely use again.
Other booking websites offer this without the "nominal fee" and is standard for all bookings in the US. Otherwise the experience was good
Ease of use and great prices. I fly with JustFly because the prices and options are terrific. No better website for airline tickets.
Appreciate the site, rapid response with booking process for getting my schedule to me via the email. Easy to follow & understand flight.
From getting the email alerts to the purchasing of the tickets, everything went well with JustFly! I would use them again... thank you!
It was easy. I just don't remember when the 14.95 charge was mentioned. It gave me a lot of options to chose from.
I booked everything online. Whenever I had a question or inquired about a change, the staff was polite, professional, clear, and very well-informed.
Dont like seat assignment fees, selected not to have it and assigned one anyway. But easy to book and found some inexpensive flights
Lied about my charges, I had to cancel due to a civil war in Nicaragua, they refused to refund me, now they want to give me credit, but when I try to rebook to another country they won't allowe me
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
Hi Melissa,
Thanks for sharing your experience with us! While we do have a seat selection recorded for you, we are happy to refund the seat selection fee as an exception.
A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team