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New York
1 review
0 helpful votes
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Just fly are thief
June 28, 2023

I book with them spend $2,425,02 and they do not want to give me a refund not even half of my money. I wants my money back. I never took the flight

Date of experience: May 29, 2023
Switzerland
1 review
1 helpful vote
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Creme de la Creme
October 28, 2016

I use JustFly for all our flight needs, because theyre among the creme dela creme in the business, worth all the savings if you get to have a good start on your trip w/JustFly.

Date of experience: October 25, 2016
Indiana
1 review
0 helpful votes
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justfly.com
September 3, 2018

BIGGEST RIPOFF ARTIST! THEY BOOKED THE WRONG FLIGHT AND WANTED TO RIP ME OFF FOR 75 DOLLARS TO FIX THE PROBLEM! REPORTING THIS FRAUDULANT BEHAVOR TO THE BETTER BISUNESS BUREAU! DON'T EVER GET RIPPED OF BY THIS FRAUDULANT COMPANY! LIKE THEY ARE TRING TO RIP ME OFF!

Date of experience: September 3, 2018
Ohio
1 review
0 helpful votes
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Non responsive to customer calls
November 1, 2019

JustFly did not answer my repeated phone calls June 17,2019 to re-book a CVG to PHX flight after I missed my 6am flight due to I75 closure on my way to the airport.
I was forced to buy another ticket to fly in and did not receive a refund

Date of experience: October 29, 2019
New York
1 review
0 helpful votes
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Smooth transaction from start to finish
May 22, 2017

Easy to find the right flight option and make a selection and the check out was simple as well.
Thanks, will use again.

Date of experience: May 22, 2017
Florida
1 review
1 helpful vote
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Easy to use
May 24, 2017

Site was easy to use and provided updates when flight prices dropped. Prices seemed to be lower than any of the other sites.

Date of experience: May 24, 2017
Arizona
1 review
0 helpful votes
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Happy flyer
May 20, 2017

Happy with the result, site was very user friendly. Able to find information very neat and readable in order to made my choice.

Date of experience: May 19, 2017
Massachusetts
1 review
0 helpful votes
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Simple to use. To the point
May 19, 2017

Justfly.com worked when others "sites" didn't. First time booking on it and it won't be my last. Simple to use. To the point.

Date of experience: May 19, 2017
California
2 reviews
0 helpful votes
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Cheap Flights!
May 19, 2017

I just found justfly.com recently & have used them ever since. Best flight search engine out there. Beats Kayak! Beats Expedia! Beats Travelocity!

Date of experience: May 19, 2017
Michigan
1 review
0 helpful votes
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Easy to use
May 17, 2017

Easy to use web site. It was a relief mot to have to hunt for great flight prices. Love the cancellation policies too.

Date of experience: May 16, 2017
Bermuda
1 review
0 helpful votes
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Great site at the lowest prices
July 11, 2017

I am very happy with the service I received booking my flights.
Super easy and fast processing.
I will be a customer again.

Date of experience: July 11, 2017
Florida
1 review
0 helpful votes
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So easy to book.
August 14, 2017

It was very easy to navigate through the site to find what I was looking for. Prices were great. Would definitely use again.

Date of experience: July 13, 2017
GB
1 review
0 helpful votes
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Other booking websites offer this without the "nominal fee" and is standard for all bookings in the US. Otherwise the experience was good

Date of experience: July 6, 2017
California
1 review
0 helpful votes
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I buy from JustFly
August 16, 2017

Ease of use and great prices. I fly with JustFly because the prices and options are terrific. No better website for airline tickets.

Date of experience: July 15, 2017
California
1 review
0 helpful votes
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Easy to understand, options for flight decisions
August 21, 2017

Appreciate the site, rapid response with booking process for getting my schedule to me via the email. Easy to follow & understand flight.

Date of experience: July 20, 2017
New Jersey
1 review
0 helpful votes
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San Diego
July 20, 2017

From getting the email alerts to the purchasing of the tickets, everything went well with JustFly! I would use them again... thank you!

Date of experience: July 19, 2017
Illinois
1 review
0 helpful votes
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It was easy
July 13, 2017

It was easy. I just don't remember when the 14.95 charge was mentioned. It gave me a lot of options to chose from.

Date of experience: July 13, 2017
Canada
1 review
0 helpful votes
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The customer service was impeccable!
August 1, 2017

I booked everything online. Whenever I had a question or inquired about a change, the staff was polite, professional, clear, and very well-informed.

Date of experience: August 1, 2017
California
1 review
0 helpful votes
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Easy to bpok
July 26, 2017

Dont like seat assignment fees, selected not to have it and assigned one anyway. But easy to book and found some inexpensive flights

Date of experience: July 26, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Melissa,

Thanks for sharing your experience with us! While we do have a seat selection recorded for you, we are happy to refund the seat selection fee as an exception.

A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.

We apologize for any inconvenience this may have caused.

Kind wishes,
JustFly Team

Connecticut
1 review
3 helpful votes
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Worse customer service
August 15, 2018

Lied about my charges, I had to cancel due to a civil war in Nicaragua, they refused to refund me, now they want to give me credit, but when I try to rebook to another country they won't allowe me

Date of experience: August 15, 2018

Overview

Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
739
value
698
shipping
310
returns
508
quality
608
+310