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How would you rate Justfly.com?
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Texas
1 review
0 helpful votes
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WARNING SCAM DO NOT USE
September 6, 2018

Warning this is a group of scammers. They changed out booking, blamed us and cost us over $500.00 they will scam you too.

Date of experience: September 6, 2018
Maryland
1 review
0 helpful votes
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Great price
October 18, 2020

They give me good deal for the family So I can travel and enjoy being with them and getting to know the world

Date of experience: October 18, 2020
Louisiana
1 review
0 helpful votes
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Flying is to darn expensive... but
December 11, 2019

Flight prices on your site for the most part were below other sites to purchase flights. Would I use your site again... yes

Date of experience: December 11, 2019
Nevada
1 review
0 helpful votes
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Easy to use
November 4, 2019

This website is easy to use and we were able to get a great non-stop round trip flight for a very reasonable price.

Date of experience: November 4, 2019
California
1 review
2 helpful votes
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Justfly is awful! They change your date! Before confirming check and make sure the correct date is on there. Will never use again!

Date of experience: April 3, 2018
California
1 review
0 helpful votes
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Seats?
March 3, 2019

Our flight was changed, no fault of JustFly, however we are not sure if we still have the seats that we originally chose.

Date of experience: March 1, 2019
Virginia
1 review
0 helpful votes
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Quick response
September 16, 2020

The layout of the site is very user friendly! I also like the ability to modify/cancel within 24 hours - that's a nice option.

Date of experience: September 16, 2020
Ohio
1 review
0 helpful votes
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Great Company, Very Robust
October 2, 2017

Had an issue with selecting the wrong date to fly, and their customer service team quickly resolved and fixed the problem. Great company!

Date of experience: October 2, 2017
Kansas
1 review
0 helpful votes
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Great experiance
February 2, 2018

Thank ou for a wonderful experience with the ease of biking a flight. When I needed a get away, you where my accomplice.

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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Spam of a website
May 26, 2023

The dont allow cancellation. You end paying money to them if you are planning to cancel your ticket. Mock of a travel agency.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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Very satisfied customer
July 20, 2017

My first time booking here and had a great experience so far. Very Satisfied. Thank you
Found great prices on last minute booking

Date of experience: July 19, 2017
Austria
9 reviews
1 helpful vote
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They do not show the true information about tickets. I found a cheaper one on another website. I won't search on it anymore.

Date of experience: April 18, 2019
Texas
1 review
0 helpful votes
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Just fly is the best
January 4, 2020

Very easy to navigate. I have been using justfly for years now and I have never had any issues with getting a ticket

Date of experience: January 4, 2020
Denmark
1 review
1 helpful vote
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Loyal customer
April 7, 2016

I like justfly because of the following reasons:
1. Booking is fast
2. The agents are very warm
3. Flight tickets are cheap

Date of experience: April 7, 2016
North Carolina
1 review
0 helpful votes
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Awesome website for booking flight
June 15, 2017

This site was fast and easy for booking. It also gave additional details on baggage cost and weight. Very reasonable prices for flights.

Date of experience: June 14, 2017
New York
1 review
0 helpful votes
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Purchase was very smooth and easy
June 12, 2017

No hassle, super direct and easy booking. I liked it as sometimes it gets too complicated and that's not the experience customer seeks.

Date of experience: June 12, 2017
California
1 review
0 helpful votes
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Run away from them
October 31, 2018

They are real scammer! They took out extra money from my account without my consent. Never had that kind of problem with kayak

Date of experience: October 31, 2018
Sarah C. Justfly.com Rep
over a year old

Good day,

Thank you for your message and your feedback.

Please note that even though the ticket was purchased through an agency, standard airline fare rules apply. As mentioned, your ticket is non-refundable and non-transferable and there are modification fees to make any changes including refunds associated to the booking. These terms must be agreed upon by our customers in order to complete the reservation.

We apologize for any inconvenience you experienced in your travel plans!

Kind Regards,

JustFly Team

Switzerland
1 review
1 helpful vote
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Good job!
July 8, 2018

As usually when I searched in your website, I found what I was looking for: good prices and different options.
It's very helpful!

Date of experience: July 7, 2018
District of Columbia
1 review
0 helpful votes
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Great Rates
January 18, 2021

Had a pleasant experience booking for the first time with JustFly. I love how their rates are the lowest ones I found online.

Date of experience: February 24, 2017
Illinois
1 review
1 helpful vote
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Great fare easy to book
June 21, 2017

First time user of this site, found it to be very easy to navigate and found a great price. Will definitely use again.

Date of experience: June 21, 2017

Overview

Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
739
value
698
shipping
310
returns
508
quality
608
+310