Justfly.com

Had to cancel flights to due COVID in 2019, took three days to get a hold of a live person to chat/rebook a flight with (could not rebook online) for current travel (2021) and was told that they needed to call the carrier to get permission to allow me to rebook, was on and off hold 2 hours and they never got a hold of the airline carrier. Then, I was only rebooking flights for 3 of the original 4 people, was told that I cannot use the full credit and they were going to deduct the price of the one flier who was not being rebooked. Then, was told I had to pay an additional $400 to rebook (which happened to be the amount of the original credit for the person not flying). Now I would be out $800. Finally asked for them to refund me all my money since they were not able to help me and they said that is not their policy. Asked to speak to a supervisor/manager and was told they don't have anyone there today who can help me. This company is horrible. Their customer service is terrible, they cannot provide you with any answers or help AND they leave you on hold for hours. They have stolen over $1000 of my hard earned dollars. How can they do this post-COVID when everyone is not back on their feet financially. Found the email for their corporate office and sent him the same information I am posting. STAY AWAY FROM JUSTFLY!

I booked through just fly as they were a few dollars less that booking directly form united airlines. What a mistake. I paid the extra fee to change my flight if needed. When I went to change my flight to a flight that was actully cheeper i was told that i should have read the fine print. They charged me $150.00 handleing fee which the airlines never charge if you book main cabin. Which is what i booked but just fly still chrged it. And eve though the new ticket was over $100.00 less than the oroiginal ticket they charged me $90.00 more per ticket with no real explanation other than that is what it costs if you book with them. DO NOT USE JUST FLY BOOK DIRECTLY THROUGH THE AIRLINES YOU WILL BE FAR BETTER. I LOST A LOT OF MONEY DONT LET THIS BE YOU.

We used JustFly to book a European vacation which happened to be around March 2020. As you know the Covid emergency was just hitting but were assured from the airlines and the health notices that we would be able to fly. Long story short, we were caught in Finland and found that Iceland Air had canceled our flights with no rebooking. Since we booked through JustFly we were treated like dirt and had to attempt to rebook through JustFly. All Customer service numbers were busy, no answers. We had to scramble and rebook flights back to the states. Once back in the states we attempted to use the flight insurance we paid for to get a refund and was told that Covid emergency wasnt covered. We then followed their arbitration process to attempt to get a refund for the portion of the trip that was cancelled and not rebooked and in 9 months have been unable to get a response from JustFly. To make matters worse, we called Iceland Air and they showed us evidence that they REFUNDED the cancelled trip to JustFly who have kept the refund without passing it back to their customer.
These are the types of situations where consumers get to see the companies that are customer centric vs. the ones that are sleaze balls who hide behind a disaster. JustFly is a dishonest company and are thieves.

Unprofessional customer service call received at India try to make money $350 to resend my booking info