business logo of Justfly.com
How would you rate Justfly.com?
grey star
grey star
grey star
grey star
grey star
California
1 review
18 helpful votes
Follow Ashley I.
Unfollow Ashley I.
Send Message
Share Review
Report Review

Great time!
March 3, 2020

I had a great time during my journey to finding the building. I appreciated that checking in for my flight was no hassle whatsoever! The building's lobby area was small but it was a good small given there is less noise so it's perfect for those nervous ones. And beverages were provided so that was a plus. The overall experience was very wonderful and I will look forward to my future travels! :)

Date of experience: March 3, 2020
Michigan
1 review
0 helpful votes
Follow Sophia J.
Unfollow Sophia J.
Send Message
Share Review
Report Review

Repeated Customer
February 27, 2020

My experience with Justfly has been an awesome experience. They gave me on time updates about my flights prices so I know I was getting the best possible price for my dates of travel. This site also offers a purchase plan so I could pay over time. I recommend this site to all my family and friends.

Date of experience: February 27, 2020
New York
1 review
3 helpful votes
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

Charging for selecting a seat
May 12, 2017

Booking the flight was easy but the next day when I logon to view my banking activity I see an additional charge for $11.95. I call justfly and was told I was charged that amount for selecting a seat! No mention of the charge on the website they just add it-I won't be using justfly after this!

Date of experience: May 12, 2017
Sarah C. Justfly.com Rep
over a year old

Hi James,

Thank you for taking the time to review our services. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.

Please send us a private message if you have any additional questions or concerns.

Kind wishes,
JustFly team

Australia
1 review
0 helpful votes
Follow Lenny M.
Unfollow Lenny M.
Send Message
Share Review
Report Review

Those in need of a quick flight ticket comparison and booking need not look for other websites because JustFly has all the services needed. I was able to buy an Economy Class ticket to Croatia last week and will be flying tomorrow morning.

Date of experience: March 22, 2016
Canada
1 review
0 helpful votes
Follow Marlyn J.
Unfollow Marlyn J.
Send Message
Share Review
Report Review

It was very quick and easy.
August 10, 2017

The process was very clear and short! Travel rates are very good. Did not like that you were asked to pay for seat selection. A seat is guaranteed since you paid the fare and should not be selected at an extra cost.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
Follow Martin A.
Unfollow Martin A.
Send Message
Share Review
Report Review

Had to cancel a prior trip and got Just Fly credit for cost. Unable to use credit online. After waiting two hours on phone, I found that I would be charged nearly the amount of the credit in two separate "processing fees".

Date of experience: September 3, 2021
Indiana
1 review
0 helpful votes
Follow Wen V.
Unfollow Wen V.
Send Message
Share Review
Report Review

Some bugs to work out
December 21, 2019

I tried to place an order a couple of times yesterday, but for some reason, they could not process it. After having tried a few other booking companies, I came back to JustFly this afternoon, and was glad it worked this time.

Date of experience: December 21, 2019
Florida
1 review
2 helpful votes
Follow Vivienne J.
Unfollow Vivienne J.
Send Message
Share Review
Report Review

Satisfied Customer
April 1, 2019

I have book quite a few times with Justfly before, I can remembered booked my ticket and accidentally selected the wrong date, immediately call Customer service and was credited. Justfly is my go for travel ticket. Yes I would recommend this company.

Date of experience: April 1, 2019
Australia
1 review
0 helpful votes
Follow Quentin L.
Unfollow Quentin L.
Send Message
Share Review
Report Review

I find it strange how Justfly offers these really low fares, and by low I mean $50 airline tickets. It's really surprising how this site doesn't have as many users as, say, Expedia or Travelocity. Would highly recommend to anyone I meet.

Date of experience: April 18, 2016
California
1 review
0 helpful votes
Follow Rebecca B.
Unfollow Rebecca B.
Send Message
Share Review
Report Review

Conveniently worked out
July 7, 2017

My recent flight purchase through JustFly was to Toronto, CN. Although I don't love air Canada, that has nothing to do with Justfly.com. Finding an affordable and convenient flight was easy. I will and have used Justfly.com again for future travel purchases.

Date of experience: July 7, 2017
Kentucky
2 reviews
0 helpful votes
Follow Carolyn W.
Unfollow Carolyn W.
Send Message
Share Review
Report Review

Just fly is great with flights however they use a car rental company that is called Green Motion. This car rental company wants to put a 500 dollar hold on a major credit card. When you present a debit card that says Visa on it... they require a 25 dollar a day insurance. The total cost was 1000. 00 for 2 weeks and they guaranteed us a car that seats 7. In actuality it sets 4. Budget is willing to rent a van for the same amount of time for 639.00. I am complaining about just fly because they denied booking this although all my confirmations come from them and even the agent from the car rental told them that they booked it. Furthermore they use a car rental that steals money and doesn't provide the right car. I will never use Just Fly for car rental or this company that steals money from people ever again. The whole experience was beyond disappointing.

Date of experience: July 8, 2019
New York
1 review
0 helpful votes
Follow Arika H.
Unfollow Arika H.
Send Message
Share Review
Report Review

ABSOLUTE SCAM.
August 31, 2023

Only giving 1 star because it's not an option to give 0 stars. The dates on my flight were mixed up, so I went to see if I could modify/ change the flight dates, or cancel to receive a credit. I was told I was eligible to cancel to receive the credit so I made the phone call with customer service to sort it out. Not only did I waste over 45 minutes waiting, I was told that YES I was eligible for the credit for my $143 flight, but when I I go to use the credit I would be charged $149 to actually use the credit bc that's how much the fees were. This site is an absolute SCAM. Avoid at all costs. Book directly with your flight even if it costs a little more because if absolutely anything goes wrong you are screwed with this company

Date of experience: August 1, 2023
Minnesota
1 review
2 helpful votes
Follow Tomy N.
Unfollow Tomy N.
Send Message
Share Review
Report Review

Justfly.com

Do not book with them specially going to Africa. They will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longer. Then you call customer service and get the same lady who talks to you like you are a dummy and keep saying that it is the flight you booked. I have both emails and both trips so I know what I paid for.

Then you asked for a refund and they say 6 to 8 weeks so you can't go anywhere else.
That lady Whatever her name was is not nice at all. And she lies on top of that stating that I booked the flight this way.
This just fly company is a rip off. How can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere else. And I am pregnant and Togo is not secured at all with the fight they had.

Date of experience: September 26, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Tomy,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
JustFly Team

Florida
1 review
2 helpful votes
Follow a f.
Unfollow a f.
Send Message
Share Review
Report Review

Horrible
June 4, 2018

Absolutely awful website. After multiple times of being unsuccessful in getting a flight I finally got one and got emails with my flight confirmation from the airlines then 4 hours later I was emailed that the trip had been cancelled because the prices for the flights have changed. I literally have the flight with the confirmation email and prices and it all got cancelled bc the prices "changed"... and the people on the phone told me too bad.

Awful awful awful 10/10 not recommend!

Also they charge 75$ per person to cancel your flight within 24 hours. This is the worst experience I've ever had booking a flight.

Date of experience: June 4, 2018
California
1 review
0 helpful votes
Follow Loan N.
Unfollow Loan N.
Send Message
Share Review
Report Review

I book a one way ticket to Canada through Justfly.com for Westjet. Ticket said eligible for seat choice. A week later I got email from Justfly Saying that "you are eligible to request seat". So I follow the link and pick my seat. Website did not ask me to put credit card or authorize for paying for seat request. I thought it free and come with flight ticket. I found out that they charge me $38 extra through the credit card that I used to book my flight. So they just keep my credit on file and charged whatever they want. I called them request refund for seat choice they said can not refund. I called airline Westjet they pull out my reservation, told me that my ticket is premium ticket and eligible for seat choice at no cost. This is ripped off and my credit card information is not safe since it can be charge without I authorize. Then I want to change my flight it cost handling fee ridiculous, plus extra change fee while airline does not charge change fee. Be aware for this website.

Date of experience: April 28, 2022
Indiana
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Send Message
Share Review
Report Review

Useful Tool
November 25, 2019

The search tool has a lot of useful filters to really restrict to exactly your criteria. The site works fairly smoothly and while sometimes searches are slow, usually not as slow as some other sites.

My only complaint is that I could not entirely exclude certain airlines from consideration: When you have the option enabled to consider mixed airlines for your trip, it does not respect the airlines you have unchecked and shows options for them regardless. It does properly filter them out if you disable the mixed airlines option though.

Date of experience: November 25, 2019
California
1 review
0 helpful votes
Follow SEBASTIAN D.
Unfollow SEBASTIAN D.
Send Message
Share Review
Report Review

My flight ticket was increased by $54 after i entered my credit card information. I've called and was put on hold for 73 minutes. Then the person who was assisting me said he was going to fix the issue and adjust the correct price. 73 minutes had passed while waiting then he simply hung up on me. I will never use Justfly.com EVER AGAIN!

Date of experience: May 18, 2018
Alaska
2 reviews
3 helpful votes
Follow Tav A.
Unfollow Tav A.
Send Message
Share Review
Report Review

Skip justfly.com
June 7, 2018

If you are unsure of your dates of travel and they could change for any reason whatsoever, for example getting sent on an unexpected deployment while serving in the military, you will not be able to change or cancel your flight. They are not interested in helping you in any way. That having been said the customer service representatives in Ethiopia were very kind.

Date of experience: June 7, 2018
Iowa
1 review
2 helpful votes
Follow Kim R.
Unfollow Kim R.
Send Message
Share Review
Report Review

Never again!
October 2, 2019

I will never use justfly.com again. I noticed there was a wrong middle name on my granddaughters name so called right away to have that changed. Their agent Carla said I would have to cancel the reservation with a $75 fee per ticket cancellation fee. Justfly.com does not offer 24 hours to cancel the tickets purchased even for a simple mistake. They said it was in there policy... (it is my opinion now I need to make sure to read everything on their site).

I have used priceline.com many times before and one time I needed to cancel because of a problem on one of my reservations. They helped me on the phone with no charge and then book the new one for me on the spot and seemed to feel sorry for my issue.

Customer service to me is very very important along with looking after ones customers... So I will be sure to use priceline.com in future.

Date of experience: October 2, 2019
France
1 review
1 helpful vote
Follow R B.
Unfollow R B.
Send Message
Share Review
Report Review

Hidden baggage fees
December 1, 2019

Just Fly will not tell you of baggage fees, they refer you to the airline which will tell you no baggage fee for international flights where in you will be hit with 95 x 2 directions at online check-in. Never again with Just Fly.

I will also fault Kayak for this as I had no idea I was not dealing directly with the airline when I booked the flight through Kayak's links. You may make a few dishonest bucks this way but you've just lost a customer permanently.

Date of experience: November 28, 2019

Overview

Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
739
value
698
shipping
310
returns
508
quality
608
+310