We had a flight (business) cancelled and put into economy on a different flight. All I wanted was a credit for the difference between these two classes. I started the claim in March 2017 and it is now Sept. 2017 and I still do not have the refund even though I have been continually promised prompt attention in 24 to 72 hours. All this time they have had all the documentation they required. This is the most non-responsive company I have ever dealt with. Any company can get five stars during good times. The real test of a good company is when a customer service situation occurs. Let's see what this supervisor can do for me.
I usually use multiple apps or website to find the cheapest and convenient way to travel but with JustFly I didn't have to search any longer. I have a few more places to travel to and of course I'll be using the app to do it. Love that they email you when the price drops too. If you haven't checked the app you're definitely missing out.
After entering all info, message popped up that the fare increased by $35. I said ok. Then another message popped up that the fare was no longer available. So I started making another reservation. Just before I hit "confirm" I received an email with my booked itinerary for the first flight! And the second flight was at the original price. Not real happy this time around.
Bought tickets from Budapest to NYC. Received confirmation and all booking info.
In couple of hours they cancelled our booking and never sent us a message.
For two weeks they kept us sending Flight info, Insurance info, all marketing garbage they do. When we came to Budapest Airport on the day of flight, the Airline company told us that our booking was cancelled, when and by whom. Had to buy tickets on the spot for $2800 to get home. When contacted justfly.com (which is very hard to do and it is intentionally on their part) where told that there was their system glitch. They did put money back on our credit card. So when we asked to be reimbursed for difference between original tickets price and what we had to pay to get home, they refused, saying that we did not contact them from airport about the issue, adding insult to the injury.
Stay away from this people. I am going tell this story in other places too, to protect traveling folks.
The booking part was OK. But then they sent me an email for seat reservation and charged me $207 for making the seat reservation without my authorization. I am going to dispute this charge via my credit card. The company is a fraud in my book for making these kind of charges without providing requisite clarity to their users.
I got routed to justfly.com through kayak. As they had the lowest fare for where I wanted to go. My only complaint and the reason why I am giving it 4 out of 5 points is that the prices ended up being slightly higher. Not a big deal as the difference was only 20$ but it defeated the whole point of shopping for the lowest fare.
In addition to the usual charges for the flights, Justfly.com added an extra $100 charge to our credit card without any explanation or receipt explaining the charge. Naturally, we disputed the charge. Use them at your peril!
I booked 2 Business Class Tickets on Kayak that re-directed me to Justfly. I booked my tickets and found out after the fact that they charged me over $160 just to make the reservation with no confirmation. I had to call Swiss which was a whole other disaster to get my reservation. www.JustFly.com are scammers and I should have checked their reviews. 1 Star, that should tell you something. Shame on Kayak to even do business with them.
I really appreciated how simple it was too book and had the best prices out of all the websites I saw. I like the option to choose your seat and it was very efficient. I would definitely put this top on my list again if I ever buy another ticket, internationally!
I have never felt the need to leave a negative review for any service but the lax attitude and the "I don't care - this is what my script says" discussion lasting over an hour (over 3/4 of that on hold) has driven me to the edge. The travel agent who booked my flight left the "B" off of my last name and I did not notice until the day of travel. Even though the airline said the change is free of charge at any time JustFly would not correct this without collecting the $75 fee from me. An hour of being on hold and multiple calls with the airline to confirm the change was free and nothing was resolved. This is ultimately the worst experience I have ever had, with the language barrier, the lack of answers to my questions and the disregard for my time. I will never. Ever. Book through this company again and the many trips I book will be taken elsewhere for as long as I am traveling. Do not use this company if you have ANY other options.
JustFly was a blessing in finding tickets from Tampa Fl. To Liberia CR at a reasonable rate with good flight times according to our needs. The ease in making our reservations and printing our electronic tickets will insure our using this site again, thank you
Awesome experience. Amazing price deals. I am very happy I found that deal on JustFly.com. It's very easy and smooth to find a ticket and booking. I would recommend to anyone who like traveling. Thank you so much.
My name was backwards on my ticket, so I called just fly.com, the customer service representative told me that I would have to buy a new ticket because it was a name change... Had to call the airline my self at no charge... Justfly reps are f... d up! Not cool
Their search engine sucks. They made reservation only half way through and when we called sorry system took nearby airport. How will the nearby airport is 700 miles and they were not able to help cancel flight and not refunding the charges they took.I would give 0, there is no option
We will never use thus company again. We called them in order to buy 2 flight tickets to our honeymoon. The gentlemen over the phone advised that it's includes 2 check in baggage per person, after we paid we checked our flight tickets which it shows only one, when we try to recall the "supervisor" hung up the phone to me when I asked her to listen to the records again and give us what we have promised.
Don't use them!
I tried checking different websites for cheap flight to Toronto and Justfly has the cheapest offer and the flight time is very satisfactory compared to other sites that there are several hours of stopover.
I like it by my tickets in justly is always on time good price and never have any problems.
Love the coffe and everybody who work at the plaint always nice always smiling the make make day every week when I go to north Caroline
Good experience w online purchase. Drawback was when I called to ask about seat preferences. Long wait time. Representative had heavy foreign accent, hard. To understand. She didn't have access to seat information so had to call the airline directly before completing the ticket purchase.
I've been traveling to Norfolk to visit my Sailor daughter and her family the last three years. I always worry about the price increases. I was thrilled when I made my reservations. I saved over $100.00 by using your site.
You are on my radar for any future traveling. Thank you
Only thing Id complain about is that when I tried to go online and review my purchase and trip, it was difficult. The only way I could view my trip was if I went back into my email. Perhaps providing more specific directions for creating an online account would be helpful.
Overview
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team