Justfly.com

This service is a full scam. No phone number to speak to human, online support is lying about their working hours, they don't respond and have no solutions except bouncing you between chat and phone number that only is capable of taking your credit card for a new booking an bouncing you back to the online chat that is either closed, or throwing a technical issue msg, or unable to help.

Booked an expensive business class ticket but canceled the flight the day due to illness. Two months later, wanted to re-book the trip; credit was not showing in my account (thought airlines confirmed it and requested that I should book through Justfly. It is now 10 days of daily attempts and very long waits on the phone for some one to answer but no luck. My credit expires in a months, I stand to loos over $ 5000 of trip credit if no answer. I feel helpless. The only people who respond are the new ticket sales men who transfer my call to the services department where I typically loos the call. Quite frustration.

I was charged for a return ticket change, but Justfly never made the reservation. In order to return home I had to buy a new ticket. The message that they tried to reach me is strange as I have no voice messages. Since I am abroad, my phone number cannot be used. There is no functioning customer service. I tried to call repeatedly for hours, until they blocked my phone number. I also tried to chat with a customer service person online - waited for hours with no response.

They will steal all your money. The terms and regulation is so broad, they can make rules as they go. They are thief. They told me i cant change my travel date and cancellation fee is not just one payment. You have to pay administrative fee plus airline fee's f( for international flight, you are losing $500 for cancellation even if you use them to book for another date). Any other website only have one cancellation fee. I will never use this site again and i hope this gives a warring not to use them.

DO NOT USE THEM! I have been flying for 15 years, this was the first (and last) time booking a ticket from Justfly. It was for a 2-week vacation in Italy. While there I got an emergency and had to be hospitalized. I called 4 days before the flight asking to change my return date and I was willing to pay the fees. I spent over 6 hours on the phone with their customer support, and they confirmed my new flight for the following week and said that I'd receive an email with the new tickets. I never got the email so I called back 5 times and every time I got a different answer. The day before my original flight they told me that they don't have any inventory and I just have to lose my flight. I will never use them again, go with a reputable company like Expedia or Priceline.

Stay away from this company, thank you for wrecking our holidays
Stay away from this company! That's our experience. Last minute change of the flight to a different airline, changes in luggage conditions and despite payment no bag assist (still pending... but paid in full) and their support agency says: not our problem contact airliner we are just a booking company and after booking our support ends (talked to Adam and filed for a complaint 591.292). Whole trip costed me in addition 200USD more at the airport. Hidden fees... Thank you justfly for wrecking our holiday!

First of all, I would book directly with the airlines, or with something called "Hoptoit", which is an app, that will search for the best air prices, but does not "sell the tickets" Beware of ticket sellers/ third party vendors. JustFly will play games, and claim hidden fees. When I saw the "cheap tickets, and paid using my debit card, they charged my card, and then send me an email, that I still needed to pay $23 dollar "transportation fees". There is no "refund within 24 hours rule", since that is an airline rule, and you are not buying from an airline. Do not book with JustFly. They will charge you hidden fees.

I booked a flight to melbourne and got it for 1635. 41. Then i get my credit card statement for $2367, 41! I called and JUSTFLY said it had gone up in the 3 minutes it took to book. I WILL NEVER fly with JUSTFLY again, im really upset and it has soured my flight home to see my 92 year old father. I should have stuck with expedia. Lesson learnt. Be warned

Justfly should get on the customer service, if they want customers. Some businesses must not like having customers. It seems to be the norm these days. I needed to talk to an agent after my plans and flight were cancelled due to covid last year. The website falls short in addressing some of these issues, but talking to an agent is impossible. Perhaps, this company is nothing other than robots and machines.

First and last interaction with JustFly. Customer service is the worst I have ever dealt with. Was booked for February instead of March and I did confirm my itinerary at the end of the call. Called the following day when the mistake was realized and the customer service agents continued to lie to me about flights and costs. I had to fight with them to keep the same flight times on the correct date and had to confront the agents about flight times. When confronted they stated that those flights were only for "new" reservations. I was finally able to get the switch and was informed that It was going to be a $400 charge on top of my $375 ticket making my total cost $775. This could have been an easy fix and an incredibly grateful customer but they hung their hat on my verbal approval.

I have been trying to use a credit from a flight that I paid insurance on for over two weeks. I am curently on hold for 1.45 hours without anyone even coming on to tell me they will be with me or any updates. Why dont use the website you ask? Well, when trying to secure online tickets and I get to the voucher portion (which would be so easy to complete online if credit applied) it tells me... yes you guessed it... call the *******5015#. And of course, I cant upload pictures, so frustrating.

This place is a joke. I am confident I will not be using justfly in the future!