Justfly.com

This is the agency that counts more for the ticket than it costs. Then you will be deceived and stolen by them. They don't care about the call numbers. The whole bunch of fools. Best buy a ticket straight at the airlines you fly will be cheaper and without nerves

I booked a flight this morning. I must have accidentally clicked on the wrong date. As I was sure that I won't change the flight, I did not request the 24hour cancellation insurance. At the end a window indicated "check your itinerary and book". I clicked on it to see my itinerary and to confirm the right date and time. Instead, it booked my flight. I noticed that I was a day off and called the helpline within less than 60 seconds. They told me that changing the date would be too expensive and I am better off paying a $35 cancellation fee and re-booking. What a rip-off! There is no way that within 60 seconds my booking was already processed and could not be reverted, yet they want to make money, so they told me there is nothing they can do. Sure, clicking the wrong date was my fault, but every airline allows 24-hour cancellation for free. Never again will I use their site/services!

I have never had such a terrible experience while booking a trip. These thieves don't advertise any of their additional fees. They would not refund me despite my flight destination being DESTROYED by the hurricanes. They would only give me a credit (after a hefty unadvertised cancellation fee). The credit could only be used to go to the initial destination which is so ridiculous (any other airline company allows you to use the credit wherever but this website is such a scam). The destination no longer exists; I will never be able to use this credit. I also had purchased flight insurance which apparently does NOTHING. Their entire operation is shady. I would advise anyone and everyone to avoid this website at all cost. Book through regular airline sites and you will not lose money and be ripped off. Shame on justfly.

Booking #081-140-502
Itinerary: Albuquerque to Los Angeles

I booked this flight with Justfly on United Airlines on a November 22,2017 and had to cancel a day later. I got a partial refund of 235.20 in the form of a credit for one year. This week I tried booking a flight for the same rout. I was put on hold for a long time, while my call was transferred to a special department. While I was on hold, I checked Expedia to see what it would cost to fly the same route And the same date. The United airlines ticket was $102. After a long wait an agent came on line and finally gave me a price of $437 which would include my credit of $235.20 plus another $202 in cash. That would be 4 times higher ticket cost then buying it myself on Expedia. I hung up the phone with disgust. I will never deal with Justfly again, and I hope the rest of you out there will do the same.

This website justfly. Com booking airlines are cheating and stolen my money no response terrible customers services I booked around trip to Việt Nam! With Singapore airlines now I just have departures confirm no return back called them just put me at waitlisted been over a month with no response anything please keep away this justify.com

I got overcharged $500 by Justly.com, and it is impossible to get any help from them. No one to talk to. When you call their number, you get the proverbial run around by the computer; and you never can talk to any agent who could understand your problem and help you mend it. Being charged for seats $800 is ridiculous!

I love how reliable their customer service representatives are. When they say they will call you back, don't leave your phone because they definitely will. I had to change my flight departure date and they did everything for me, all I did was wait.

Trying to cancel my booking the same day cause I found a cheaper price, but thet are trying to charge me $75 for every passenger, and there's 6 of us. It should be 100% refund with in 24 hours. And not just that on our way back it says on our booking that our flight for united airlines has free carry on bag, but when we're checking in the airline is charging $35 each carry on. Tried to call them but never answer. I will for sure not use this website to book flights. NEVER AGAIN Never book on Just Fly. I'm still calling them and no one is answering me. I've been trying to call since friday and no answer.

Bad customer service. Been on hold for 31 min and get disconnected. After 28 min on the second call my issue still not resolved. Then I was waiting for supervisor for 14 min.
After talking to Vic(ID#6031) for another 18 min, explaining him, asking for help he start read their policy with robotized voice, which absolutely doesn't apply for my situation.
Bellow is the screen shot of my phone with the time I spend with their customer service(1st call-30 min, 2nd call-39 min)
Don't use them if you are valuing your time.