Justfly.com

I am still waiting for a flight that was booked by one of their supervisors. I am stuck in a hotel in Melbourne, i have spent 4 days on line, was given the runaround between Quantas and them, hung up on after 4 and a half hours on line waiting for customers service. I lost 4 days of my precious vacations. The first vacation in my life after beating a cancer. No compensations for the arriving flight that was a day late and none for hotels i have to rent at a high price in Melbourne. I am waiting in a hotel room not knowing how to get home in canada. All was recorded, i made the supervisor, 2 supervisors in fact... promise the flight he offered after 3 days on the phone was ok. He said yes 2 times, not to worry. When i had no confirmation on email i suspected the worst. And i was right... nothing done. And they put it on the airline fault. I need help! No money and stuck here. If they answer to call them back... i am doing just that for a long time... do not book there... STAY AWAY!

I've been in school in Maryland for a year now and I had not seen my parents in forever. When we finally had enough to book a flight, we chose justfly.com. It was a good round trip price $330. However, my flight was cancelled automatically the next day. After calling to find out why, they mentioned my card was declined from my bank and they wouldn't be able to honor me for the same price even if I paid now. (Fights are now $500-800) SO, I called my bank to find out what happened on their end. They said they never received any charges. No invoice. No Bill. No transaction. So instead of calling justfly back and arguing I decided to leave a negative feedback on almost everything. I found a better flight through student. Universe for $247. I will be missing christmas and new years with my family THANKS TO JUST FLY. If they didn't want me to have a cheap flight like their website claims, they should have just said so.

When booking a round trip DSM to CGK for a price quoted at per ticket of approximately $850/seat, once all the passenger and purchase information was entered, the price suddenly jumped to over $5,000/seat. I cancelled that process and tried again for the exact same ticket. There were no surprised the second time around, but I am much less confident in using your site again.
Being charged an extra fee so I can have a seat next to my wife, I do not like at all. If I find a vendor who does not charge such a fee, I will not be using your service again.

I bought a ticket and purchased extended cancellation for $19.99 to be able to cancel if needed when i call they said it was only a 24 hr cancellation they were not willing to help at all no credit for future purchase or even some money back i ask to change it to one of the tickets i had just Purchased and they said no i lost $460 hard earned money. I purchased 4 tickets before i called to cancel the one for $460 i was so upset i told them to cancel the 4 tickets i had just bought less than a hour before calling and they wanted to charge me $300 to cancel tickets i had just purchased. They sound like robots they repeat the same stuff over and over i asked to speak with management and they are a joke they don't care about customers their advertising is misleading. It's not with doing business with them.

If there was a negative star, I would select the lowest! I was lured by the "cheap" prices! If you book online, it'll take you all the way to the end, where you submit the payment. Once that's done, you'll get a notification that the flight is no longer available and they give you other flight options (for double the price). But if you start the flight search again, it'll show that same flight is still available for the same "cheap" price! If you go through the process again, you'll get charged again on your credit card! Good luck trying to get those charges removed! I will never ever recommend Justfly to anyone (even the people I don't like).

They prey on customers, they took my money off my bank card, and claimed they had not. Charged my card on Dec 5th 2021, had the no shame in telling me that they had not, demanded more money to steal so that they could rebook me another ticket! Please save yourself stress do not book an airline ticket from Justfly.com. Emirates Airlines, if you do not cut ties with this company, the end of your glory is not far. I'll never fly Emirates as long as it is associating itself with Justfly.com. Enough is enough.

I had to cancel my ticket with JustFly and it was a nightmare. I paid for two tickets for a total of $1,629. They charged me $500 in cancellation fees even through I bought their extended cancellation policy ($39.98) which advertised, "You can cancel within 24 hours for any reason for a small fee." However, apparently within 24 hours to them means within 24 hours of booking not within 24 hours of your flight. Typically canceling within 24 hours of booking is free for most airlines. When canceling my ticket the call center customer service representatives wanted to charged me an additional $300 fee. After speaking with a supervisor and $15 in international phone charges I got that figure down to $100. The whole company feels like a scam. They offer cheap tickets then scam you on hidden fees. My advice is to avoid them. They do not deserve your business and if you book with them they will try to cheat you if they can.

This company has no customer service support at all. I have called several times today on 08/10/2022. Not once did anyone I speak to transfer me to a custormer support rep. Instead they kept sending me back into the que and starting all over again. This happened 4 times before i agve up. All this was because I purchased a ticket with Justfly.com as well as the insurance. A week before my flight I had a job interview and had to cancel. On the emails I have received from Justfly no where did they state that only certain things would be refunded not only that but they do insurance through a whole separate company who has there own policies and procedures which seems to be different then Justfly. This whole process has been terrible and neither company wants to help at all nor refund almost $300 that I paid including the insurance I purchased to cover something like this.

This company is terrible. They are pretty much a scam and steal your money. They change flight times on you all the time and when you try to cancel to go with a company that is trust worthy they refuse to refund you. They said that's what the travel insurance is for and the travel insurance finds every way possible to not help or pay you back. Worst company ever. Would not recommend justfly.com or the travel insurance. They are thieves.