I took a chance on JustFly and I am regretting it. It appears that their customer serve rep in PEI may be misleading you.
According to them you have 4 hours to cancel or change your reservation. This may fly against some state laws that gives you 24 hours!
Complete breakdown of basic civility and customer service interactions. Completely dishonest employees and a faulty outdated booking system. Do yourself a favor and avoid this scam company like the plague!
This site has the best prices for airlines that I've seen in a long time! Easy to use and gives you many options to play with so you can find the best deal. Would recommend it to anyone looking to not spend a fortune.
Just really wish airlines would go back to letting you pick your seats for free blah.
What sets Justfly apart is the way they care about their customers. Once time, when my flight from Auckland to Ontario just landed, I received an email from the company asking how my flight was and asked me to rate it. It's a nice way to remind ensure their customer's satisfaction and I am glad I tried this site out.
I always use JustFly website to purchase my International Tickets. Very satisfied with prices and itinerary they offer. They are competent in offering the lowest affordable prices and flexible schedules on the market. My recent travel from Austin to Tel Aviv between July 6 and 15 2018 went so well. I will use this website again and again. Tina B
We just used JustFly which was a member of Kayak.com. We flew to Costa Rica and back. I picked the only two flights that were nonstop. My itinerary states nonstop there and back. Going we had Delta, which was fine. But coming back, we stopped in Guatemala from Costa Rica! I asked the airlines, Avianca, if this was some sort of emergency or if this was unusual. She told me that they don't have direct flights to LAX. It always stops in Guatemala!
I purchased 2 round trip tickets months in advance. Our departure went great and when we went to return we were informed at check in that Justfly.com canceled our tickets. We tried for over an hour to reach them at the airport. We received a message they would contact us in 72 hours. We were forced to purchase two tickets at the check in for over $650. After I returned and researched this company. I discovered this isn't the first time. Nor second……. They have a history of this type of issue. Please use SOMEONE ELSE!
Still haven't received a dime from them!
Currently in litigation. Good luck!
Justfly site was very easy to use when I book the flight. The ticket was less expensive comparatively to other sites I checked before. They had so many options on flight departures and arriving times, making it easy for me to choose a comfortable time for my flight. I had no problem at the airport with their ticket, everything went smoothly.
Thanks to you all JUSTFLY team.
Nothing wrong with the website, but if you have even the smallest issue they are the antithesis of helpful. They'll keep you on hold until you hang up or they'll hang up on you and refuse to do basic services.
My flight had an airline initiated time change that didn't work for me. Normally this is no big deal, you can just get on another flight in the same class. There were plenty of seats available and the airline was willing to make the change, but legally it had to go through Justfly. Justfly refused to change me without enormous fees.
I went back and forth with them on multiple calls for hours and they either pretended to put in a request that they never did, or just kept me on hold (literally for over an hour) until you hang up, or they just straight hang up on you.
I booked with JustFly last summer after my friend referred it to me. At first I was hesitant, but when I started booking my flight, it felt so easy. I didn't even have to call customer support.
I went on with my trip to Edmonton. It was a three day trip and I never encountered any hassle with their services.
Sure, my heart belongs to FlightHub, but I may just give JustFly a high score once I book with them in the future.
Overview
Justfly.com has a rating of 2.7 stars from 5,978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Summerside, PE, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Merr,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
JustFly Team