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New York
1 review
0 helpful votes
Follow Boris S.
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Was very disappointed with my booking through this website. They allow you to select seats which are not actually guaranteed. The assigned seats do not appear on the carrier website while JustFly.com charged for the seats selection while booking.
Airline company confirmed that my reservation is with no seats assigned and additional fees should be paid in order to choose seats.
Long story short, the cost of the tickets will be very expensive for us. I recommend to everyone to avoid this website.

Date of experience: August 24, 2018
Texas
1 review
4 helpful votes
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This company stole money out of my account, I booked flights to Cancun & they removed the funds from my bank & never booked the flights. Then they told me the flights were booked up & full when they were not. I had to book with another company & all I could reach were computer generated bots. There is no customer care or customer support. Stay away from this company & these people.They are nothing hut a scam!

Date of experience: September 22, 2023
Arizona
1 review
10 helpful votes
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Total Scam
July 30, 2020

I spent so much time going back and forth with the travel agent about my flight. I wish I would have just stopped there! I was charged TWICE for over $1,000! When I called back to see what was going on, the travel agent claimed they had not charged me. I booked in February and it is now nearly July. I'm still missing $1,000 and JustFly has been no help at all. I will NEVER use their service again and I hope you don't either.

Date of experience: June 30, 2020
California
1 review
1 helpful vote
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Found the best flight connections and times
January 3, 2019

The site is easy to use and quickly identifies and sorts an array of possible flight options. The first couple of times, I compared results with several other airfare ticket websites, and reached the same conclusion: JustFly doesn't seem to miss any combination of airlines and flights to reach my destination. Except, Southwest is not included on any of the airfare search sites. I've used it enough now that I just go straight to JustFly. I had seen the same flights on the other sites at around the same price, but it took longer to find them.

Date of experience: January 1, 2019
Illinois
2 reviews
1 helpful vote
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A great dose of convenience
November 25, 2015

I love to travel, but I do not want to spend too much on travel expenses. I've always wanted to visit Saskatoon, but I can't seem to find the right travel package for my budget.

Then, I got a chance to check JustFly. They offered special packages in North America. I booked a flight last July and finally went to Saskatoon on the first week of August. It was fun and the experience was made even better with the convenient flight booking through JustFly.

Date of experience: November 25, 2015
Washington
1 review
0 helpful votes
Follow Geoff M.
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Good Price - Disappointed in Airline
June 15, 2017

After booking I was pleased with overall deal. Within 30 seconds, I received a note from the airline indicating that because of the price I got, we will be limited on carry on baggage and there is no guarantee we will be seated together. As I will be travelling with two children, this is very disappointing. Will need to go early to airport and plead my case I guess...

Date of experience: June 15, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Geoff,

Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.

Please let me know if there is anything else we can help you with.

Kind wishes,
JustFly Team

Canada
1 review
0 helpful votes
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Pathetic company. They toss you from rep to rep, refuse to provide any proof of any payment going through. They tell you to call back in a month if there is no refund showing up. A month later you call and the same thing is said to you. Each time you call you sit on hold for 2.5 hours before someone picks up the phone.

I would never, ever, use this company to book anything. Don't ever give them your credit card info.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
Follow Luna X.
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Justfly books their flights through another agency. To change a flight they have to get approval not only from the airline but also through a second agency. They are not allowed to call the airline so the request just sits in email and there is nothing Justfly can do. I called the airline and they said its no problem (change is due to airline cancelling the flight entirely), but Justfly cannot process the change. Have been waiting 2 full weeks now for the change to be made.

Will never book again! This is a nightmare.

Date of experience: July 27, 2019
Illinois
1 review
1 helpful vote
Follow Manoj D.
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I am going through pathetic, horrible communication with justfly support team. They guaranteed (and i have email) some refund amount and later they paid only part of it. When asked, they said, their staff made a typo error and i need to pay for it!

Please go for some other booking site. I want to give -ve star for this.

NOT RECOMMENDED!

Date of experience: August 31, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Manoj,

Thank you for taking the time to review our services and we do apologize for the inconvenience you went through. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
JustFly Team

Texas
1 review
0 helpful votes
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Worst of the worst
September 23, 2019

I have never experienced this customer service. I paid cancellation insurance and tried to rescheduled my flight. Now the rescheduling flight is more than double of the ticket price. They do not recognize if you are sick, dying or any reason to cancel scheduled flight the fees are a must and they cost more than purchasing new ticket. Scam artists this is what JustFly is. They outsource their customer support overseas and it takes couple hours of nerve breaking transfers from agent to agent to get someone to speak. After 3 hours I am about to hung up because I cannot handle this any more. When they charge your credit card they send 20 transactions from $1 to couple of $100 so they are trying to scam you and confuse you. They do this on purpose to you because this way you do not know what you paid and what you did not pay.

Date of experience: September 23, 2019

Overview

Justfly.com has a rating of 2.7 stars from 5,978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.

service
739
value
698
shipping
310
returns
508
quality
608
+310