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How would you rate Justfly.com?
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California
1 review
18 helpful votes
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Great time!
March 3, 2020

I had a great time during my journey to finding the building. I appreciated that checking in for my flight was no hassle whatsoever! The building's lobby area was small but it was a good small given there is less noise so it's perfect for those nervous ones. And beverages were provided so that was a plus. The overall experience was very wonderful and I will look forward to my future travels! :)

Date of experience: March 3, 2020
Michigan
1 review
0 helpful votes
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Repeated Customer
February 27, 2020

My experience with Justfly has been an awesome experience. They gave me on time updates about my flights prices so I know I was getting the best possible price for my dates of travel. This site also offers a purchase plan so I could pay over time. I recommend this site to all my family and friends.

Date of experience: February 27, 2020
New York
1 review
3 helpful votes
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Charging for selecting a seat
May 12, 2017

Booking the flight was easy but the next day when I logon to view my banking activity I see an additional charge for $11.95. I call justfly and was told I was charged that amount for selecting a seat! No mention of the charge on the website they just add it-I won't be using justfly after this!

Date of experience: May 12, 2017
Sarah C. Justfly.com Rep
over a year old

Hi James,

Thank you for taking the time to review our services. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map.

Please send us a private message if you have any additional questions or concerns.

Kind wishes,
JustFly team

Australia
1 review
0 helpful votes
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Those in need of a quick flight ticket comparison and booking need not look for other websites because JustFly has all the services needed. I was able to buy an Economy Class ticket to Croatia last week and will be flying tomorrow morning.

Date of experience: March 22, 2016
Canada
1 review
0 helpful votes
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It was very quick and easy.
August 10, 2017

The process was very clear and short! Travel rates are very good. Did not like that you were asked to pay for seat selection. A seat is guaranteed since you paid the fare and should not be selected at an extra cost.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
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Had to cancel a prior trip and got Just Fly credit for cost. Unable to use credit online. After waiting two hours on phone, I found that I would be charged nearly the amount of the credit in two separate "processing fees".

Date of experience: September 3, 2021
Indiana
1 review
0 helpful votes
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Some bugs to work out
December 21, 2019

I tried to place an order a couple of times yesterday, but for some reason, they could not process it. After having tried a few other booking companies, I came back to JustFly this afternoon, and was glad it worked this time.

Date of experience: December 21, 2019
Florida
1 review
2 helpful votes
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Satisfied Customer
April 1, 2019

I have book quite a few times with Justfly before, I can remembered booked my ticket and accidentally selected the wrong date, immediately call Customer service and was credited. Justfly is my go for travel ticket. Yes I would recommend this company.

Date of experience: April 1, 2019
Australia
1 review
0 helpful votes
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I find it strange how Justfly offers these really low fares, and by low I mean $50 airline tickets. It's really surprising how this site doesn't have as many users as, say, Expedia or Travelocity. Would highly recommend to anyone I meet.

Date of experience: April 18, 2016
California
1 review
0 helpful votes
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Conveniently worked out
July 7, 2017

My recent flight purchase through JustFly was to Toronto, CN. Although I don't love air Canada, that has nothing to do with Justfly.com. Finding an affordable and convenient flight was easy. I will and have used Justfly.com again for future travel purchases.

Date of experience: July 7, 2017

Overview

Justfly.com has a rating of 2.7 stars from 5,978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 174th among Discount Travel sites.

service
739
value
698
shipping
310
returns
508
quality
608
+310