Justfly.com

Just called justfly.com to change reservation dates, was told that it would cost me $475 per person to change the flight from July 3 to Aug 19... my original tickets were $472.

After I accused the company of trying to "rape my wallet", I was hung up on by "Carlos".

Worst company EVER to deal with. Avoid at all costs!

It seems I am not the only one either...

The Better Business Bureau says they have received numerous complaints about the exact same thing...

https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

Justfly is cheaters, robbers, fraudsters. They just want to make money. Their ill precises have robbed money from many innocent people.
I booked a ticket and on the confirmation page they gave an interface to select the seats and i did it and surprisingly there is charge of 400$. I called within few hours of booking to cancel this and never know about it. They couldn't cancel it, their customer care says read our 100 page terms & condition we would have mentioned there. Can't they just put a message saying there are charges for seat selection. Most of the flights give that option for free.
They are trapping customers. I cancelled my whole ticket with a penalty even within 10 hours of booking. It's always better to be away from such agents.

Be careful booking through this company. They scammed us out of $4,200. Make sure to read the fine print and know you will not be reimbursed for anything. They also have business hours so the are not able to help 24/7. There are many other 3rd party companies that won't steal your money.

The DAY before our flight left to go from LA to Paris, they changed our departing airport. Instead of being about 20 miles away from home, our departing airport was now nearly 100 miles away. Would not have been a big deal if we could have driven there and parked, but our return airport was the original departing airport, and that would have meant that the car would have been at the wrong airport, 80 miles from where we landed.

Further, we paid an additional fee of $68 to select our seats. When they changed our flight, they changed our seats. Our group was entirely split up, and all of us managed to get middle seats on an international flight, despite paying to avoid this.

This all happened despite paying for the $244 CSA Travel Protection.

I purchased tickets to Rio for Carnival and of course it has been posponed three time due to Covid. I have been trying since January to cancel my flights to no avail and keep getting the same run around. I was on the phone with customer service for three hours after waiting two hours to talk to someone. Their website options are not sufficient to do what you need to do. I paid $500 for insurance only to be told by them that I could not get a refund. If I could give them minus points... I would since they are crooks and stole several thousand dollars from me! Will complain to whomever I can about this site.

My parents booked a ticket for 3 people traveling to Lisbon via telephone, after waiting more than 48 hours to receive the ticket via email nothing came through. We began calling to learn they spelled our last name wrong (our last name is part of our email address as well) they were more than willing to correct the email address and send the tickets with our last name spelled WRONG. After many phone calls 3 representatives told us, and i quote "your $2800 ticket is unusable and you will NOT be getting a refund" Absolutely pathetic excuse of a company. HOW do they exist?

Good evening,

To start off I spent nearly FOUR WEEKS trying to track down my refund for two transactions. No one would deal with me or they half would then fake a hang up and hour after hour I would have to either call back or wait hours online. FINALLY agent Kelsey 656 finally was able to get me one of my refunds back. She was polite and wonderful and needs a rage honestly. I am still waiting on my refund from the $119 dollar purchase around the same time. Can you please help me with this?

My wife and I booked 2 tickets to the UK towards the end of 2019, maybe the start of 2020 (To travel March of 2020). With everything going around with the pandemic, we asked for a refund which they denied and gave us credits to use by the end of 2020 (We called their lines for weeks and only got through to a live person once). UK was ground zero for the new strain - and so between strains we never had the chance to travel. We tried to get the credits extended, and even tried going through the Better Business Bureau to no avail - thats 1500 downs the drain. Justfly.com is a joke, they encourage travel during a pandemic.

This is my 3rd time using justfly for travel. It is seamlessly simple and the price always beats anything on any other sites out there. The multi-city option is extremely useful too. This summer we had a bit of a snag when the airline cancelled our outbound flight- the representative was diligent in getting us rebooked and truly dedicated to making us happy. I highly recommend this travel partner.

I paid for round-trip tickets totaling over $3700 and had to cancel. I paid for insurance and and was able to cancel it with remaining credits of $2900 for future flights. However, now I'm trying to book that flight and the company is giving me a round around, different excuses and can't seem to rebook my flights with the credits. I've been calling them every 48 hrs for more than 45 days, I just need my refund at this point to book another flight with different airlines. I will never use justly.com again. They're incompetent and dishonest.

I'm 54 years old and I've never written an online review, but the disservice I just received from JustFly is finally getting me to help others avoid a terrible company. My kids fly on their own all the time and I usually book through the airline itself. This time I thought I'd try to save some money, but I just lost everything because they booked the flight in my name rather than my child's. This was not an autofill mistake, as I am meticulous in filling out the reservation forms. I did make the mistake of not carefully reviewing the confirmation that Justfly sent out, but I've never had this type of problem beforelesson learned. Avoid this company at all cost!