Justfly.com

Negative Experience and Questionable Customer Service Care.
We gave our info via phone and purchased 2 Tickets to Italy with a very hard to understand foreign Representative for Just Fly.com, who
Spoke very fast and hard to understand, I spelled my name for her and she typed my name in incorrectly. (I said cc and she typed ct), when they sent me the confirmation, I noticed her mistake, when I called back they charged me $75.00 more for her mistake. I threatened to cancel and they said they would charge me a stiff cancellation fee for 2 tickets. I've been spelling my own name for many many years! They charged $75.00 and still not resolved.

I booked a trip to Las Vegas for my 25th anniversary through Justfly.com. Didn't look at other reviews until it was too late. It cost me $392.00 for plane tickets. My father has become terminally ill and I cannot leave him right now. I explained this to the customer service agent who was not American. So the paperwork said if I cancelled that I would have to pay $125.00 per person so $250,00 to cancel. Then the airline would give me a $114.00 credit to be used within 90 days. I don't think I will be taking any trips within 90 days since Dad is so ill. And on top of that, they want to charge me another fee of $75.00 per person (2 of us) to cancel. So I could just not cancel and lose $392.00 which is the original amount spent or have them cancel it and lose $392.00 plus 150.00. Well, duh... Will never use these rip off artists again.

I purchased tickets to paris. In the light of the corona virus pandemic i tried to cancel those tickets and was told i was taking precautionary measures and was not refunded or given an opportunity to move them to a another date. Be careful. The insurance does not cover anything like this. I tried multiple times to cancel and get refund or postponement. Nothing. This is a cheap bad company to deal with. They suck. At least the insurance company offered to give me insurance on a future flight at no cost.

JustFly provides several helpful details. Unlike some, when I selected a flight it booked without re-routing me to another site where the deal I want may or may not actually exist. It was clear about fare restrictions and included taxes and fees upfront so the price I selected was accurate. No surprises. One thing I wished for was a weekly or monthly view of fares so I could easily see which days are best. Also, when it was about to timeout, it didn't give me the option to extend my session (I realize that could be because it could no longer guarantee fares or availability but that wasn't clear). One more thing... it let me filter for Max layover time but not Min layover time, which would actually be very useful. It's too early to know if there will be issues later as I just booked.

I booked two tickets at justfly.com. The website showed me $142.53/pp at the very last step before I confirmed. After I confirmed and paid at $285.06, When I received the confirmation letter half a hour later, I found they changed my price from $285.06 to $301.84. I called them to correct the error, They asked me to pay $75 to cancel it and rebook it at $142.53. By the way, $150.92 is the regular price on every website. It's a kind of cheating!
Beware of this website!

After completing my purchase of my flight to Lisbon from Miami, I received an email confirming my purchase. 5 minutes later I get another email claiming that my credit card has been charged $44 for seat selection. I called and complained about not requesting a seat other than the free option. They refused to credit my account claiming that all details are final after payment. They had script and stuck to it... even the supervisor had it down verbatim. I then realized that this process was part of the scam. I was so pissed that I cancelled my flights incurring a $75 fine just to get my money back just to not have to give them my business. Total rip off. Beware of the grift

So I tried to book a trip through justfly. They sent me emails about an issue with my debit card and not being able to process the transaction. They then sent me an email saying my reservation was cancelled (attached screenshots below). I rebooked the trip directly through the airline this time, but just saw that I was still charged the full amount from justfly EVEN THOUGH they emailed me saying it was cancelled. 3 calls to their team later and they accused me of lying about this. I forwarded my emails with my proof to their "verification team" 3 different times and they kept saying they A. Didn't get the email with the proof from me and B. Had never sent them in the first place! They accused me of lying about it and were completely unhelpful. This company is a $#*!ing joke DO NOT BOOK THROUGH THEM. Even if some people have success with them, they completely screwed me, lied to me, then had the audacity to say that I was the one lying. An absolute scam and shady business all around.

Don't book with them! You chose your flight times, then the reservation email arrives and they times are not what you've selected. They have no other flights available at that price so you tell them you wish to cancel. They tell you no problem and that you won't be charged anything. $80 charge on my credit card. Called them to dispute... giving me bogus reasons. I have no problem paying for what I bought but I did not buy and do not wish to fly out at the time they ended up changing the reservation to... 6am! Scam company!

First,charge me over $502 dollars on my ticket,2nd I have to pay my checked luggage's. And I'm a loyal client and didnt give any consideration about these concern. Never book in these company anymore!

Don't book with JustFly! I tried changing my travel dates because I needed to shorten my trip - it made me cancel my flight for flight credit ($150 charge), now that I've been trying to rebook, the cheapest option is another $200 and it keeps saying flights are unavailable, try again later. The next option is another $502 on top of my original $500 flight! They don't respond to my emails, customer service is in India, they've stolen $650 from me and there is no way of getting it back now! TOTAL SCAM!