Justfly.com

If you have an other option, don't merge Justfly.com, they sold me a ticket I couldn't use. I had to cancel and buy another ticket from booking.com. I lost a big chunk of money. It was my vocation saving. Thank you not thank you justfly.com NEVER AGAIN.

This business is SCAM, I repeat do not book any reservations with them, they are liar, my flight has cancelled due to covid, as per the guideline I am eligible for full refund from airline, they had never refund my money, on the contrary they assign my registered number in block list. I am going to sue them big time.

We booked with them and then had a medical emergence (read heart attack). When we called, we paid an extra $150.00 to cancel two tickets and were told we would have a $658.00 credit. When we called to use the "credit" we were told there was a $150.00 booking fee change and our actual credit was $6.00!
We are asking for the transcript of the call because we would not have paid $150.00 for six dollars worth of credit. They are terrible and it was very hard to understand their customer service people.

I bought 4 plane tickets though just fly. I received an email saying the tickets had been canceled. Due to payment time frame. So I went to american airline and bought which was cheaper and I didn't have to pay for seat selection. Now I can't get a refund for tickets they canceled... if you find a good deal on just fly check with the airline and you will find the same deal but cheaper... no stars

No customer service! I bought two tickets one for me and one for my friend to fly. I also bought seat assignments. I found out that one seat assignment was missing even though I paid for it. No one would help or even talk to me about it. I tried calling in and online chat, no help! I am out $58. I will never use this company again.

I booked a flight through kayak, through a travel company JustFly. I got my confirmation email, and then, almost a week later I noticed another email saying my flight was cancelled. I called them and they said it was off of my request, finally the said the airline didnt confirm the flight, so they cancelled it. No one ever contacted me about changing to one of the many other flights that day, so now Im stuck buying last minute expensive plane tickets. They offered nothing for the inconvenience, and my refund wont arrive for 10 business days. WOW!

I cancelled online booking in 24 hours and their website shows there would be $75.00 for cancellation fee. I called to confirm and was told by their customer service that I can get a discount and only need to be charged for total $50.00. However, I was finally charged $50.00 for THREE TIMES! I called their customer service again and they denied what they said in the beginning. I feel was totally cheated by them! They are trash trash trash company I have ever seen!

We booked through them a few days before the wedding and they changed the flight on us and refused to give us a refund. The information filled out was completely different to what my husband filled out (we checked everything right after). When we called they had two tickets with my husband's information. And we called again it was changed to his information AND my information, but with a few mistakes still. Do not use them. They are simply the worst. They refused to let us speak to a manager. I would not recommend these people.

I booked a round trip for my 17 yr old son to visit a family member. Flight was AA. We noticed 11 days before trip that the return flight said July 11th instead of June 11th. My son went on the website to change the date. The site stated it could cost 0-$125 to change. We had to change it, so he did. I was then charged another $275.00! Just to change one leg of this trip! I called and was basically told "sorry, you didn't read the fine print" this flight round trip initially only cost $224. After all taxes and fees. I now have paid $500 for a "discounted" flight. The costumer service rep had no clue who was her boss to transfer me, and said they "don't do refunds" nice.
I won't ever use this site again to book anything!

When I booked with AirAsia last year, my confirmation email arrived after 8 hours. When I contacted them about it they said something about customer traffic and stuff. Now, with Justfly, my ticket confirmation arrived in 18 minutes. Just compare 8 hours to 15 minutes. Wow.

I booked a ticket the Computer kicked the Date to next Wrong Date. I called immediately within 10 minutes when I received the email. I called they promised a full refund. They are withholding a cancellation fee (there glitch) and seat assignment fees.

I have called twice and they are refusing the rest of the refund! DO NOT USE this company. This is NOT Legal.

According to the U.S. Department of Transportation, you can cancel a non-refundable ticket and receive a full refund of any airfare booked in the United States, without cancellation fees or penalties, as long as you booked your ticket seven days ahead of your flight and you do so within 24 hours of booking.