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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The website was very easy to navigate through and that is something that I like. But I would've love to have more options for morning flights to LA leaving out of Chicago.
I left a review somewhere else also. Although my purchase through them went smoothly, I got the price I was quoted, in less than 30 mins I had my flights itinerary. Round trip. Unfortunately purchasing my seat I was robbed. Yes robbed, the agent/s took the money I paid for my seat and pocketed it. Maybe they keep the money for the agency who knows. Either way someone over their benefited. This could have easily been a positive experience for me, but stealing from hardworking people who just needs/wants a getaway is low. I do not recommend using them unless your ok with being assigned a seat or paying the higher fee after booking. In the end you pay more anyway because you'll be paying twice. I ended up contacting The airline via email. Deciding to remain positive in this situation.
Fue fácil, rapido y muchas opciones para escoger la que mejor se me ajustaba
I will keep this short and unsweetened!
Terrible customer service during this COVID-19 scare.
Will not assist in canceling or changing flights.
I even bought the insurance policy only to identify that it was a scam.
Absolutely a nightmare time just to save a few bucks. I learned a lesson. You get what you pay for.
I really did trust Justfly. Well it take a critical time like this to know this company, all other agencies sending email about the virus not Justfly. Just a recording tell me to contact the airline. This is a sad and stressful time money involved the customer service need to be more caring. My cruise is In August but was canceled
I tried to call Just fly to try and re arrange my flight less than 24 hours after booking and I stayed on hold for 2 hours and then the line disconnected. So horrible!
My experience has always been great through justfly. Fast service and great prices.
This site do not refund my money due to corona virus. They want to charge me another $50 for cancellation too
Justfly has the worst customer service I have ever experienced!(Yes, worse than phone providers.) I tried multiple times over multiple days to deal with a cancellation due to covid-19. Every time they either told me they could not do anything and immediately hung up, or my call was dropped immediately after entering my reservation code. I finally directly called the airlines, and they immediately resolved the issue. I will NEVER use this Justfly(or Flighthub) again-both are owned by the same company.
I was happy until, I am not able to get a credit not refund for my flight.
My husband is military and recieved a notification that he can not travel outside a 100 mile radius and no domestic flights. Yet I can not recieve a refund or credit at this time due to the corono19
User friendly I was able to book my flight to ROME with nor problem the only thing is CANADA AIR does not offer as much on their flights as delta for example internet.
Totally satisfied with Justfly... That's the only site I use to book my flight...
Very good price! Easy to book through the just fly app. Will recommend to all my friends and family.
Buying a ticket on justfly is not recommended, buy ticket direct to an airline because once you have a problem they will not help you, they will keep you on hold, doesn't matter to them how emergency your situation is. They don't care at all! So disgusted!
I was having issues with my card and the customer service person was so patient and kind. Thank you
Horrible! I booked the tickets paid and thought that was it. After receiving my itinerary stating that the price was what I paid for I got a notification from my bank of all the changes and I noticed I was charged twice! Called and was on hold for 1 hour and 45min and never spoke with anyone! So I called back in the morning with the same hold time but someone answered. I was told that the extra charge was just a service charge and that the funds would be reversed back to the card in 48 hours which was not true! So now I'm on the phone with them for 2 hours and 48 min I actually screenshot my phone screen because this was horrible! I felt like they stole my money! They lied about the price! I booked flights for 4 ppl and we was not seated together and I'm thankful they was all of age to sit by themselves! Never again!
The site was easy to use and had great selection of dates and times.
I called justfly.com on Wed 11 March 2020 to cancel my flight to Paris as AIR FRANCE send me an email about no fees on flights to France as Coronavirus increased and Canada government suggested to void traveling, with 2 kids I called justfly.com all morning from 9 am to 12 pm then when talking to someone and asking to cancel the person told me he needed to check before answering and that he will call me back: never called back! I went online and cancelled to not loose my full amount but all airline fees were deducted from my refund. This is not acceptable as all gouvernement suggest us not to travel and spread the virus and Trump was closing all borders to European. Please do not buy with this website they are never answering and do not deal with problems if issues arise with your trip.
I will never use Justfly ever again. I was unable to fly because of the coronavirus travel ban, and they refused to change my booking, even though the airline was waiving all the fees. Yeah, they're cheap, but if you have to change anything, you can't.
Husband over 60 advised to avoid flying. Had to fly for death in family. Refund or future credit refused. Heartless
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members