Easy website navigation and great customer service on the phone. I called in when I realized I had made a mistake with my booking. The customer service agent was efficient and patient to rectify my booking. Thank you
I am very satisfied with my experience with Justfly. I booked 2 separate destinations with Justfly this year - India in February and Thailand in October. Prices were very good and I was contacted by Justfly as well as the airline when flight times changed. I recommend Justfly to make airlines reservations.
Please save your money and time don't use this sham outfit. A person named Femm received my call and I could not hear over the chickens that she had in her Bed room. Plus her English was an utter disappointment. She charged me $70.00 to post pone my cancelled flight but I never requested for her to do so. I had to call back over and over but still no resolve. I tried to request for a date change but her third world understanding did not allow my request.
The overall information on all airlines is good. I would like the option of deciding on the time of connecting flight when there is a stop, so that I may stay overnight instead of immediately continuing the trip.
I only gave this site 1 star because I had to put something. The customer service is non-existent. The representatives scream at you and talk over you at all times, so you cannot even get a word in. Firstly they are the hardest to get through to via telephone. Bought a ticket and because of Covid had to cancel. I was told that it was non-refundable because of the airline but when I called the airline, it was not so. Also there were additional charges on my credit card 2 separate charges not including the ticket charge that couldnt be explained. I ended up having to dispute the charge with my bank. It was so traumatic dealing with this company. Please stay away. TO MUCH DRAMA!
I purchased the Seat reservation as well as the extended cancellation policy.
The airline had no record of a seat reservation!
When I called Justfly to see what it would cost to cancel (Since I had paid for cancelation protection) First thing that came on the message was a fee of $250 + Airline fee for cancelation! When an operator cam on the phone they said that the cancelation protection was only for 24 Hrs.
In Both cases I was told that it was in terms and privacy that I should have read. (The very find print.)
I also found going directly to the airline I could have gotten a better deal. (Pay attention to all the other poor reviews! I would have given a ZERO if possible)
When scheduling a flight they change the layout of filters especially when choosing non-stop, when you go in one time, its listed
Non stop
1-stop
2-stop
The next time you go in its listed in a different order, they do that so you will make a purchase error and you need to reschedule and they wont refund your money!
Watch out!
Ticket had to be purchased for a higher value; because earlier ticket was confirmed as a reservation with 1 or 2 emails and then next day information was stated that it was cancelled as it was never issued as a ticket and the price value was no longer available.
I'm putting together a cruise for 4 of us. We live in different parts of California & Florida. Working on JustFly made getting the flights easy & better yet at a great price for 2 of the flights for 3 of us & one flight for the 4th person.
Easy to search and book a flight. First time to book with just fly, found it is very easy to search and get your result, you may book hotel with it as well. It lets you customize your search and I found that is the best thing about this web.
The 19.99 insurance states that you can cancel your flight within 24 hours. It is for you to assume that it's 24 hours of the flight but it's 24 hours after your ticket is purchased. It's a scam for extra service fees. Almost like tricking you out of tip money.
We had a booking to go to Amsterdam for a cruise in July 2020, due to COVID19 we canceled the whole trip two months in advance. Justfly confirmed by email after we requested on line (could not get hold anyone on their 800 number), that they will refund us $1200, but after 4 months still not receiving any refund. We still could not hold anyone on phone with Justfly, and don't know what to do. Cruise company and hotel all refunded back to us long time ago. Cannot trust Justfly.
The marketing on the site is deceitful to get you to pay more. Then I spent over 1 hour on hold when I called to question it and nobody came back to talk to me. After calling back I spoke to someone that expressly agreed that it was deceitful marketing.
First time, not bad at all. Will have to see what your customer service is like. The website was fairly easy to use, putting the price first gives the the opportunity to jump on the perfect price. Separate note, baggage price is always a a concern.
People need to get back to taking care of people. Especially when they pay for it. And because you offer cheaper prices doesn't mean you should Nicole and dime everyone for everything. That doesn't make a GREAT airlines. It just makes you and airlines. Nothing to separate you. But you do stand for who you are. Cheap and irritating
Hi Sharita,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
The website has zero visibility, they try to make money of every possible way. The first time I flew, I didnt pay any baggage fee. The second time I flew, i was stopped and asked to pay $60 as the third party booking site had not paid my baggage fee. There are other websites which do everything with visibility. The travel itinerary does not provide much help as well. It just plain scamming site
Hi Nishanth,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team
Stay away! It's a classic bait and switch and the customer service is completely useless. So basically you click on your fare, and you book it at price that is being displayed. The fare is the same up to the point where you enter the CC at which point the price changes, of course, upward. If you don't pay attention, you end up paying hundreds of dollars more than what you thought you were buying.
Terrible! My flight was cancelled and trying to get another one rebooked is impossible! The first call they said they would send it to another department to help accomodate me and I would hear back in 2-3 days. Well haven't heard back so I called again. N notes were taken, I had to repeat everything, and apparently there is no other department to help. Now on the phone for 52 minutes and nothing is resolved, the agent is new and keeps putting me on hold, and there seems to be no supervisor to talk to. Just him. NEVER AGAIN and buyer beware!
Hi Dani,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
This is the worst website for booking ever. I booked a flight then realized i booked the wrong tickets, tried to change same my tickets same day but was going to be charged. I called customer service and was on hold for over an hour with no answer. Then I just had to cancel and they charged me $150 for canceling :( most sites have 24h cancelation free! What a rip off. I would never buy form this site. I called the next day to speak to someone was also put on hold for over an hour and a half with no answer. Just like that they took $150 from me! Shame of them
I used justfly.com for the first time to book a flight to Charlotte and at first everything went fine... until I looked at my itinerary after I booked my flight. My return flight was on a completely different day than I indicated in my search! So I called customer service, since I couldn't make the change online, and they were able to cancel my flights after paying a cancellation fee so I just ended up booking directly with the airlines because I didn't feel comfortable using the site again. So my advice is to triple check your flight dates before booking since the site pulls data from all flights and all dates even after it shows you other flights in case your travel dates are flexible.
Overview
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eugene,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team